Renee Johnson

Senior Case Manager

Dover, DE ****1

adda2z@r.postjobfree.com

302-***-****

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Secure Storage and UHAUL - Dover, DE

Rent UHAULS as well as move ins and move outs for storage units as well. While giving guests100% customer satisfaction

Bartender and Server

Crabby Dicks - Rehoboth Beach, DE

May 2018 to March 2019

Preparing drink receipes and drink orders to guest while also serving fresh hot or cold foods as well as drinks with a smile and 100 percent guest satisfaction Bar Manager/Bartender

Allure Nightclub - Dover, DE

March 2018 to August 2018

Inventory, scheduling,(bartenders, servers, bar backs), weekly bar meeting, making specialty drinks, hiring/firing, and sometimes bartending or serving if short of staff. Bartender/Server

Ruby Tuesday

May 2017 to March 2018

Serving hot or cold drinks as well as fresh got food to guests while giving 100% customer satisfaction Senior Case Manager

DDDS and Pathways to Employment - Milford, DE

September 2017 to December 2017

• Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, or relevant correspondence

• Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals

• Monitor and record clients' progress to ensure that goals and objectives are met

• Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy

• Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed

• Confer with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs

• Arrange for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans

• Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services

• Participate in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements

• Develop and maintain relationships with community referral sources, such as schools or community groups

• Organizing, Planning, and Prioritizing Work

• Assisting and Caring for Others

• Establishing and Maintaining Interpersonal Relationships

• Communicating with Supervisors, Peers, or Subordinates

• Communicating with Persons Outside Organization

• Evaluating Information to Determine Compliance with Standards

• Documenting/Recording Information

• Making Decisions and Solving Problems

• Coaching and Developing Others

• Guiding, Directing, and Motivating Subordinates

• Experience with: Alternative computer keyboards, Chart Links, Client information database software, Data input software, Desktop computers, Electronic medical record EMR software, Email software Food and Beverage Server

Texas Roadhouse Mgmt Corp - Dover, DE

April 2016 to November 2016

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems

• Collect payments from customers

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff

• Take orders from patrons for food or beverages

• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required

• Getting Information* Assisting and Caring for Others

• Experience with: Credit card processing machines, Hospitality Control Solutions Aloha Point-of-Sale software, Point of sale POS printers, Point of sale POS software, Point of sale POS terminals, Point of service workstations, Touch screen monitors

• Communicating with Supervisors, Peers, or Subordinates

• Training and Teaching Others

• Interacting With Computers

Ambassador

Amazon - Middletown, DE

July 2013 to November 2016

• Exchange money, credit, and casino chips, and make change for customers

• Getting Information

• Making Decisions and Solving Problems

• Training and Teaching Others

• Assisting and Caring for Others

• Resolving Conflicts and Negotiating with Others

• Experience with: 10-key calculators, Coin counting machines, Desktop computers, Microsoft Excel, Microsoft Word, Personal computers, Spreadsheet software, Two way radios Tutor/ Support Specialist

Amazon - Woodside, DE

January 2016 to May 2016

• Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities

• Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips

• Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers

• Enforce administration policies and rules governing students

• Discuss assigned duties with classroom teachers to coordinate instructional efforts

• Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities, such as restrooms

• Observe students' performance, and record relevant data to assess progress

• Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices

• Distribute teaching materials, such as textbooks, workbooks, papers, and pencils to students

• Participate in teacher-parent conferences regarding students' progress or problems

• Assisting and Caring for Others

• Getting Information

• Training and Teaching Others

• Updating and Using Relevant Knowledge

• Making Decisions and Solving Problems

• Monitor Processes, Materials, or Surroundings

• Resolving Conflicts and Negotiating with Others

• Coaching and Developing Others

• Documenting/Recording Information

• Evaluating Information to Determine Compliance with Standards

• Experience with: Blackboard, Data entry software, Data input scanners, Email software Education

Bachelor's in Behavioral Science

Wilmington University

August 2018 to Present

Associate in Human Services

Delaware Technical Community College-Terry

August 2014 to May 2018

Associate

Skills

Substance Abuse, Urgent Care, Mental Health, Telephone Triage, Customer Service, Microsoft Office, Counseling, Documentation, Case Management, Restaurant Server, Waitress Certifications/Licenses

Drug and Alcohol Counselor

May 2018 to Present

Also certified NARC certified in that as well

Contact this candidate