Manager Account
Resume:
Madali, Tommy Ross Tiongson
Mobile No. :+639*********
Emails : ************@*****.***
LinkedIn : https://www.linkedin.com/in/tommy-ross-madali-06192429/
Skype : tommymadali
Address Block 13 Lot 2 Fiesta Communities Brgy. Calulut San Fernando Pampanga 2000, Philippines
Please check my LinkedIn Profile for more details
Work experience
October 2017-March 2020
Sutherland Global Services Philippines Inc.
BerthaPhil 2
Jose Abad Santos Ave, Clark Freeport, Angeles, Pampanga, 2009
Phone: (02) 459 2965
October 2017- March 2020: Account Manager
Dialer Manager-Multiple Programs- Jan 2019 to March 2020
Manages all daily outbound dialer activity & inbound service levels across all multi-functional areas. Analyze real time contact center statistics in order to facilitate actions to meet inbound & outbound service level / sales targets.
Multicard Collections- Credit One- Oct 2017 to Jan 2019
Managed day to day operations for a credit card program.
Customers with 2 credit cards
September 2013-March 2017
Concentrix
3rd floor Bldg. M UP Ayala Technohub
Diliman QC 1101
September 2013-March 2017: Account Manager- KeyBank Consumer Collections
Managed day to day operations for collections of a retail bank
Retail Collections
KER Student Loan Collections
Skip Tracing
Back Office
March 2005 - September 2013
NCO Group Manila / RMH Teleservices Asia Pacific
An Expert Global Solutions Company (EGS)
6th floor ELJ Building ABS-CBN Compound
Mother Ignacia Street, Diliman QC 1101
May 2009-September 2013: Operations Manager - Dialer Strategy, Execution and MIS
Managed all daily outbound dialer activity & inbound service levels across all multi-functional areas. Analyze real time contact center statistics in order to facilitate actions to meet inbound & outbound service level / sales targets.
May 2009-March 2010: Operations Manager
Dialer Exclusion Team
Collections Audit Team
October 2008-May 2009: Senior Team Manager-ARM Purchase Collections
Managed day to day operations for collections for purchased accounts
May 2008-October2008: Skip Trace Senior Team Manager- ARM Skip Tracing
Managed day to day operations of skip tracers
March 2006-May 2008: Skip Trace Team Manager/ARM- Skip Tracing
LOB:
Managed day to day operations of skip tracers
October 2005 March 2006: Skip Inbound Collections Agent/GE Collections
LOB:
GE Collections Early to Pre-Charged Off Collections
May 2005 October 2005: Skip Trace Agent/ GE Collections
LOB:
GE Collections Early to Pre-Charged Off Collections-Skip Tracing
Dialers
Davox/Aspect Unison
Aspect Unified IP
LiveVox
Trainings and Seminar
Virginia Beach, VA. September 2009 to October 2009. Dialer Management Training (Unison-Davox/UIP)
Computer Literacy
Windows 95/98/2000/XP/7/10, Outlook, Microsoft Office Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office Visio
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