Madali, Tommy Ross Tiongson

Mobile No. :+639*********

+639*********

Emails : adda1w@r.postjobfree.com

LinkedIn : https://www.linkedin.com/in/tommy-ross-madali-06192429/

Skype : tommymadali

Address Block 13 Lot 2 Fiesta Communities Brgy. Calulut San Fernando Pampanga 2000, Philippines

Please check my LinkedIn Profile for more details

Work experience

October 2017-March 2020

Sutherland Global Services Philippines Inc.

BerthaPhil 2

Jose Abad Santos Ave, Clark Freeport, Angeles, Pampanga, 2009

Phone: (02) 459 2965

October 2017- March 2020: Account Manager

Dialer Manager-Multiple Programs- Jan 2019 to March 2020

Manages all daily outbound dialer activity & inbound service levels across all multi-functional areas. Analyze real time contact center statistics in order to facilitate actions to meet inbound & outbound service level / sales targets.

Multicard Collections- Credit One- Oct 2017 to Jan 2019

Managed day to day operations for a credit card program.

Customers with 2 credit cards

September 2013-March 2017

Concentrix

3rd floor Bldg. M UP Ayala Technohub

Diliman QC 1101

September 2013-March 2017: Account Manager- KeyBank Consumer Collections

Managed day to day operations for collections of a retail bank

Retail Collections

KER Student Loan Collections

Skip Tracing

Back Office

March 2005 - September 2013

NCO Group Manila / RMH Teleservices Asia Pacific

An Expert Global Solutions Company (EGS)

6th floor ELJ Building ABS-CBN Compound

Mother Ignacia Street, Diliman QC 1101

May 2009-September 2013: Operations Manager - Dialer Strategy, Execution and MIS

Managed all daily outbound dialer activity & inbound service levels across all multi-functional areas. Analyze real time contact center statistics in order to facilitate actions to meet inbound & outbound service level / sales targets.

May 2009-March 2010: Operations Manager

Dialer Exclusion Team

Collections Audit Team

October 2008-May 2009: Senior Team Manager-ARM Purchase Collections

Managed day to day operations for collections for purchased accounts

May 2008-October2008: Skip Trace Senior Team Manager- ARM Skip Tracing

Managed day to day operations of skip tracers

March 2006-May 2008: Skip Trace Team Manager/ARM- Skip Tracing

LOB:

Managed day to day operations of skip tracers

October 2005 March 2006: Skip Inbound Collections Agent/GE Collections

LOB:

GE Collections Early to Pre-Charged Off Collections

May 2005 October 2005: Skip Trace Agent/ GE Collections

LOB:

GE Collections Early to Pre-Charged Off Collections-Skip Tracing

Dialers

Davox/Aspect Unison

Aspect Unified IP

LiveVox

Trainings and Seminar

Virginia Beach, VA. September 2009 to October 2009. Dialer Management Training (Unison-Davox/UIP)

Computer Literacy

Windows 95/98/2000/XP/7/10, Outlook, Microsoft Office Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office Visio

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