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Quality Assurance specialist

Lancaster, TX
May 18, 2020

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**** ******* ****** **.

Lancaster, TX 75134

214-***-**** (W) 972-***-**** (H)

Work Experience

Dallas Independent School District 2003 - Present

Dallas, Texas

Area Specialist II

Directly supervise 10 - 13 cafeteria supervisors and indirectly supervise 120 - 150 cafeteria lead persons, food service technicians and food service assistants

Recommend and adjust staffing to manage school cafeteria kitchen production and service

Assure HACCP food safety practices are implemented

Provide leadership to assure consistency and compliance with all policies and procedures

Review Profit and Loss Statement for area to achieve department goals

Review financial and staffing performance of schools in assigned area

Monitor food cost and work with cafeteria supervisors to contain food cost to district goal

Use professional judgment in handling emergency situations in cafeterias

Participate in department training program presentations

Assess school based departmental needs and make recommendations to department administration to assure quality service to students and staff

Mentor assigned schools in areas of personnel, operations, facilities, etc

Provide training and monitor assigned schools. Also assure compliance in local, state and federal guidelines

Promote professional development at school staff level

Serve as liaison between F & CNS Dept. and campus administration

Attend workshops and seminars as assigned to maintain current knowledge of the food service industry

Generate disciplinary documentation for employees under her/his direct and indirect supervision

Recommend termination, demotion, promotion or transfer of employees

Must routinely lift and/or move up to 25 lbs

Perform all other tasks and duties as assigned

All federally funded incumbents of this position must comply with time and effort reporting requirements through personnel activity reports or periodic certification, as appropriate

Quality Assurance Specialist I:

Conduct site visits to schools to evaluate program compliance with state and federal guidelines, and

maintain appropriate files.

Review for quality, appearance, policies and make sure all procedures are followed in the cafeteria.

Review meal program accountability for compliance of National School Lunch Program, and the National School Breakfast Program.

Review and audit the After School Care Program and the Summer Food Service Program.

Develop and conduct professional training programs, designed to improve job-related skills and enhance professional growth.

Provide technical assistance for professional staff, as well as support and school cafeteria staff.

Work with other and administrative staff to coordinate, and assist in presenting training and development programs related to the Career Management System.

Develop training aids including handbooks, and demonstration of models multimedia visual aids.

Provide computer tutorials and reference materials.

Evaluate effectiveness of training and development programs, and utilize relevant evaluation data to revise or Recommend changes in objectives and methods of training to ensure federal compliance.

Assist in the summer meals program as assigned.

Knowledge of computer software programs such as Chancery, Oracle, and Microsoft Office Professional.

Ability to organize and coordinate multiple tasks and to work under time pressure to meet deadlines.

Communicate regularly with staff members to ensure alignment, clarity, & effective and efficient quality work.

Collaborate with Performance Manager and District leaders to develop and recommend/ amend performance processes and tools.

Develop and deliver a variety of reports to Manager and Directors. Counsel employees by responding to telephone, email, and in-person.

Adult Basic Education/Part/Time ESL Tester: 2003-2008

Tested and graded test for individual that are learning English as a second language.

Tested and graded test for GED student in order for them to acquire a diploma.

Helped monitor fill out data forms and attendance roll sheets.

Food Service/ Administration clerk V: 2001-2003

Supervised and train 20-25 temporary employees, on the meal application process.

Insured that all applications meet federal, state and local requirements.

Supervised the data entry operations and filing of approximately 110,000 meal applications yearly.

Edited the database for correct information regarding lunch codes and application numbers.

Coordinated with food service analysts and central administration analysts, to ensure that all data input of meal application information was sent and received in a timely and accurate manner.

Generated reports of total meal applications approved and reported per school for each specialist.

Supervised the sorting and mailing of these reports to all schools.

Assisted and trained cafeteria supervisors and parents with any questions or concerns regarding the free and reduced meal program.

Prepared weekly time sheets for 20-40 temporary data entry and temporary warehouse personnel.

Dallas Independent School District 1998 - 2001

Dallas, Texas

Accounting Clerk I:

Batched in-coming invoices and maintain master logging systems for identify work to be completed.

Maintained confidentiality of all data entered, recorded and extracted from the system.

Communicated with people of diverse ethnic background via telephone and in person.


University of North Texas Rehabilitation Bachelor Degree May 2003

Eastfield Jr. College Social Work Associate Degree May 1999

Eastfield Jr. College Substance Abuse Associate Degree May 1999

Eastfield Jr. College Counselor Intern (LCDC) May 1999

Volunteer Experience

Salvation Army (After school program)

Dallas County Juvenile Detention Center

The Cliff (Substance Abuse Center)

Texas Department of Human Services

The Family Place (Children Counselor)



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