**** ******** **. #**** ******* TX 77040
Customer Service Representative
Objective: Providing Exceptional Customer Service through building loyal relationships, problem solving and increasing sales
●Dynamic customer service professional experienced in both call-center and retail store settings.
●Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
●Build and maintain enduring customer relationships to boost sales and generate repeat business.
PFS Group company, Houston Texas
Customer service representative. 6/11/18 to 5/13/20
Phone # 713-***-****
●Provide Medical Billing and Coding services to patients who required services rendered from different hospitals, such as CHI St Luke's, Multicare and Community.
●Help with submitting insurance, processing payments, assisting with disputes, communicating with medical field and proving quality of care and assurance.
Call Center (NCO) Company, Houston Texas,
Customer Service Representative 8/2012 to 9/2013
Managers Name: Michael Bradley Phone #: 713-***-****
●Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
●Listen attentively to caller needs to ensure a positive customer experience.
●Access electronic and paper cataloging systems to look up product information and availability.
●Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
●Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
RIGIS FLOORING COMPANY
Customer Service Representative, 6/2010 to 9/2011
Managers Name: Femi Edson
Phone #: 281-***-****
●Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
●Memorized the company’s product offerings; contributed to a 12% sales increase for the 4TH quarter (2010) by communicating product benefits and providing excellent service.
●Recommended solutions within customer budgets and proactively followed up with all leads.
Benefit Specialist, 5/2014 to 12/2014
●Assist airways with choosing the best benefit plan that best fit the employer.
●Assist with retirement plans and disability plan.
●As well as family plans and beneficiary entry.
Pharmacy Tech, 12/2015 to 6/2016
●Assist doctors with accuracy and time approving or disapproving patient’s medication due to pharmacy benefits.
Aldine Senior High School, Houston Texas. Diploma, 5/2011 Seminars completed:
The Customer Focus Creating Win/Win Relationships The Customer Is Always Right