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Customer Service Representative

Houston, TX
May 18, 2020

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Jasmine Alfred

**** ******** **. #**** ******* TX 77040

Phone: 346-***-****

Customer Service Representative

Objective: Providing Exceptional Customer Service through building loyal relationships, problem solving and increasing sales

●Dynamic customer service professional experienced in both call-center and retail store settings.

●Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

●Build and maintain enduring customer relationships to boost sales and generate repeat business.


PFS Group company, Houston Texas

Customer service representative. 6/11/18 to 5/13/20

Phone # 713-***-****

●Provide Medical Billing and Coding services to patients who required services rendered from different hospitals, such as CHI St Luke's, Multicare and Community.

●Help with submitting insurance, processing payments, assisting with disputes, communicating with medical field and proving quality of care and assurance.

Call Center (NCO) Company, Houston Texas,

Customer Service Representative 8/2012 to 9/2013

Managers Name: Michael Bradley Phone #: 713-***-****

●Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

●Listen attentively to caller needs to ensure a positive customer experience.

●Access electronic and paper cataloging systems to look up product information and availability.

●Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

●Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.


Customer Service Representative, 6/2010 to 9/2011

Managers Name: Femi Edson

Phone #: 281-***-****

●Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.

●Memorized the company’s product offerings; contributed to a 12% sales increase for the 4TH quarter (2010) by communicating product benefits and providing excellent service.

●Recommended solutions within customer budgets and proactively followed up with all leads.

Aon Hewitt

Benefit Specialist, 5/2014 to 12/2014


●Assist airways with choosing the best benefit plan that best fit the employer.

●Assist with retirement plans and disability plan.

●As well as family plans and beneficiary entry.


Pharmacy Tech, 12/2015 to 6/2016


●Assist doctors with accuracy and time approving or disapproving patient’s medication due to pharmacy benefits.


Aldine Senior High School, Houston Texas. Diploma, 5/2011 Seminars completed:

The Customer Focus Creating Win/Win Relationships The Customer Is Always Right

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