Kevin Stevens

*** ******** **

La Vergne, Tennessee 37086

813-***-****

adda0a@r.postjobfree.com

Technical & Operations Professional

Resourceful, innovative professional with over 20 years Technical and Operations Management experience within a broad range of companies within the U.S. and abroad. Expertise in initiating projects and programs that boost productivity and efficiency while ensuring company compliance. A Hands-on Manager with proven skills in analysis, research, troubleshooting, training/coaching, motivation, development, monitoring and improvement of operations through policies that promote a team-based work atmosphere, creative thinking, superior customer relations and a positive effect for the corporate bottom line.

Selected Responsibilities and Accomplishments

Took-on departmental procedures that were out of date or not written at all regarding compliance procedures. Worked with the team to create step-by-step guides on performing each task from monitoring to updating to quality control. Use of these guides yielding consistency in operations and compliance with regulations.

Managed all aspects of a large project on how to install and oversee the Cisco Information Center for monitoring telecommunications and network processes. Learned the system, created a project plan with milestones to check progress. Successfully configured this application across 4 UNIX servers and 1 Windows server providing alerts to accurately flag potential issues for adjustment.

Developed a UNIX shell script to quickly and efficiently find and update correct configuration files based on user input. These scripts improved accuracy and efficiency by 30% when updating databases with critical sanctions data.

Enhanced morale through promotion of a team-based work atmosphere. Provided assignments of increased responsibility along with opportunities for additional training and challenging performance incentives that encouraged a sense of ownership in the overall operation.

Organized job applicants by creating a PostgreSQL database tool wherein records can be updated and accessed when needed. Applications along with scheduled interviews can now be easily tracked for future planning.

Mentored a team member taking longer than usual to update the database with sanctions data in Compliance. Scheduled training sessions with this individual regrading using the UNIX command line, shortcuts and regular expressions to make the process faster. She became so good at handling critical tasks she filled in for other employees that were on vacation.

Managed all aspects of a large project on how to install and oversee the Cisco Information Center for monitoring telecommunications and network processes. Learned the system, created a project plan with milestones to check progress. Successfully configured this application across 4 UNIX servers and 1 Windows server providing alerts to accurately flag potential issues for adjustment.

Took-on problems during a migration project wherein COGNOS and the Business Activity Warehouse were not giving the same count. Compared SQL statements and discovered a disparity among join statements inside the SQL code. This problem was resolved by Technical Support after they were told of this disparity.

Kevin Stevens Page 2

Enhanced customer satisfaction and company public relations by resolving over 180 trouble-tickets tickets per month. Provided dynamic solutions that maintained a 99% customer satisfaction rating while gaining respect of the IT Department.

Improved company strategic goals through development and use of SQL queries against the database. Created an Excel tool using pivot tables that gave senior management the information they needed to achieve corporate goals.

Motivated a team of individuals during the hurricane cleanup efforts in Tallahassee after the passage of Hurricane Michael. Provided plenty of water for hydration, praises for the hard work done, and organization in this 2-day effort that included my son.

Mentored a new employee who felt untrained and blamed for everything she did wrong. I explained that indeed the training does take some time, but no one expects her to understand everything immediately, especially if the training was only reading. Succeeded in making her more comfortable in her work, while learning more and taking on multiple projects.

Scheduled times outside my normally work hours to remotely train a new Compliance Team in Singapore. Developed UNIX scripts and assisted with updating their database to meet Compliance regulations and Service Level Agreements. Over a period of time the Singapore Team became able to update their own database, while I offered continuous support for more complex issues.

Boosted productivity through development of a comprehensive training program on how to use UNIX/Linux Operating Systems. Created curricula, handouts and delivered lecture, small group and one-on-one instruction on UNIX use and shortcuts that could be used for the entire Compliance Team.

Experience

Vaco

2019 - 2019

Applications Support

Citigroup

2010 - 2019

Assistant Vice President IT Business Senior Analyst

Assistant Vice President Senior Compliance Analyst (Unix Automation)

Stratus Healthcare

2008 - 2009

Systems Analyst

API (Verizon)

2007 - 2008

Unix Systems Engineer

Trinsic Communications

2002 - 2006

Senior Systems Unix Analyst

United States Air Force

1989 - 1999

Communications Computer Systems Operator, Yokota AB, Japan

UNIX Systems Administrator- Fort Meade, MD

Education/Professional Training

A.S., Computer Network Systems, ITT Technical Institute

2006

Additional coursework in Linux Administration, Shell Scripting, Python, SQL (Oracle, MySQL, PostgreSQL), Front-End Web Development, Excel, Linux Academy Red Hat Administration, AWS, REST APIs, Diversity, Team Building, Project Management, Compliance, Motivation, and Team Leadership.

Able to Travel and/or Relocate

Contact this candidate