John Langdon
Hudson, WI 651-***-**** *************@*****.***
PROFESSIONAL EXPERIENCE
ST CROIX CLEANERS 10/17-Present
DIRECTOR OF CUSTOMER SERVICE
Responsible for managing eighteen retail locations
Recruiting, hiring, and termination of employees
Managing Sales and Profit/Loss
Traction/EOS
Mentoring and training of staff
Overseeing store operations
Logistics
WALMART 09-16 - 05/17
ASSISTANT MANAGER
In charge of consumables; over 30 million in sales
Responsible for over 250 Sales Associates
Mentor and train seven Department Managers
KITCHEN FRESH FOODS
DISTRICT MANAGER 03/11 - 09/16
Sell, service, and deliver products to over 500 convenience stores weekly
Increased sales by 33% in 2012 (best in the district)
Reduced returns of service from 21% to 13.5% (best in company)
Sales increase in 2013 of $175,000.000
Sales increase for the district in 2014 of 33%
Sales increase for the district in 2015 of 29%
KMART
STORE MANAGER IN TRAINING 09/10 - 03/11
Responsible for leading a group of 60 Sales Associates
Increased KPI metric new enrollment for “Shop Your Way” rewards from 2.7% to 9.9%
Increased store EBITDA by 200,000 versus the previous year
Received a rating of 2.8 out of 3.0, exceeding expectations at the Store Manager Academy SPEEDWAY LLC
DISTRICT MANAGER TRAINEE 04/10 - 09/10
Responsible for leading a group of 60 Sales Associates
Increased KPI metric new enrollment for “Shop Your Way” rewards from 2.7% to 9.9%
Over 3,000 customers per day
EVENSON’S HALLMARK 03/01-03/10
REGIONAL MANAGER
Reduced shrink from 2.5% to less than .5% at metro locations.
Increased profit by $40,000
Reduced payroll dollars by $300,000
Reduced employee turnover to less than 5% annually
Increased sales by more than 10% at two new stores in 2009
Conduct store audits ensuring compliance to company standards and policy CHECKRITE 11/99-03/01
ACCOUNT EXECUTIVE
Exceeded sales goal by 31%
Sold new technology to businesses; product was sold for $35,000
Responsible for the development and management of new and existing accounts
Sold products through cold calling, submitting proposals to clients, sales presentations PUBLISHERS WAREHOUSE 06/98 – 10/99
NATIONAL SALES DIRECTOR
Increased the corporate average unit sale from $10.23 to $12.50
Managed corporate sales and service of 72 retail outlets
Mentored District and Area Sales Managers in each faced of the business with an emphasis in hir- ing, training, and motivating Sales Teams
Planned, coordinated, and executed annual sales meetings
Involved in pricing strategy and monthly promotions SYLVESTER SALES 08/89-05-98
DIRECTOR OF STORES
Sold Increased corporate sales from two million to ten million in less than two years
Reduced corporate debt from $1.8 million to less than $600,000 in less than 18 months
Hired and trained 10 District Managers, over 75 Store Managers and 400 Sales Associates
Planned, coordinated, and executed over 200 store openings
Managed sales, marketing, and advertising for all stores. WINONA KNITS 10/84 - to 10/89
OPERATIONS DIRECTOR
Opened over 20 new stores
Hired and trained new Store Managers
Increased profit for district for 5 consecutive years
Partnered with V.P. of Operations to write and implement new sales and management training for Store Managers and Sales Associates
SKILLS SUMMARY
Business Development Operations
Account Management
Training and Mentoring of Sales Associates & Management
Cold-Calling Retail Business to Business Sales
Logistics
Time Management
Interpersonal Skills and Leadership
EDUCATION
INDIANA UNIVERSITY
BUSINESS