Sales Representative Support

Curriculum vitae

PERSONAL INFORMATION Joseph Mendy

Rua Antonio Nobre 9 r/c Direito

São Domingos 1500-046

Benfica Lisboa (Portugal)

Tel: +351-***-***-***

E-mail :

dioussecamaf05@**************@*****.*****.** fr

WORK EXPERIENCE

03/08/2003–12/11/2005 Sales representative

camaf - Poultry Company, Dakar (Senegal)

19/08/2011–30/07/2012 Customs Care

Sellbytel, Lisbon (Portugal)

Advising customer ( Apple devices)

24/07/2012–05/02/2016 Computer Technician

Fujitsu Technology & Solutions, Lisbon (Portugal)

-Fisrt level IT support to Total employees in fren, english & spanish

-Incident creation and troubleshoot

-Identify and solving all computer issue related with (printers, scanners, monitors,smartphones, (cisco phones IP) & others IT devices as WLAN,LAN, VPN,VDI etc

-Handling team dashboard

-Technical support related to Office Microsoft programs . Sap, Lotus Notes

-Fowarding out scope incident to the corresponding departement

- Maintenance of computers

- Relations with suppliers

- Manage users orders related to IT Tools (Windows account creation, software needed, intallation, activation etc

-

08/02/2016–Present Computer systems analyst

Manpower (BASF), Lisbon (Portugal)

-Fisrt level IT support to Total employees in fren, english & spanish

-Incident creation and troubleshoot

-Identify and solving all computer issue related with (printers, scanners, monitors,smartphones, (cisco phones IP) & others IT devices as WLAN,LAN, VPN,VDI etc

-Handling team dashboard

-Technical support related to Office Microsoft programs . Sap, Lotus Notes

-Fowarding out scope incident to the corresponding departement

-Computers maintenance

-Relations with suppliers

-Manage users orders related to IT Tools (Windows account creation, software needed, intallation.

-Hoistgroup 2018-09-03..

-Hotelcare Agent 03 September

-Network Support

-Wireless management

-Guest services assistance etc..

activation etc

9/7/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 1 / 2 Curriculum vitae Joseph Mendy

EDUCATION AND TRAINING

11/11/1993–21/07/1995 Business High Degree EQF level 2 ENSUT - Enseignement superieur et Technique UCAD, Dakar (Senegal)

-

06/02/2006–24/05/2008 spanish EQF level 2

High school Alcala de Henares, Madrid (Spain)

, Spanish course

-

PERSONAL SKILLS

Mother tongue(s) French, Afrikaans

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production Spanish Sign Language C1 C2 B2

English B1 B2 B1 B2 B2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Digital competence SELF-ASSESSMENT

Information

processing Communication

Content

creation Safety

Problem

solving

Independent user Proficient user Independent user Proficient user Proficient user Digital competences - Self-assessment grid

Driving licence B

9/7/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 2 / 2

Contact this candidate