Customer Service Representative

PETER PAUL SORIANO ENTREDICHO

I am a cheerful person and easy to approach as well, I choose to pursue to get a Job and learn many things as I can. I am glad that I have this opportunity to be part of your Company, I do believe that this will be a perfect platform to showcase my courage and skills to improve myself.

ADDRESS:Molave Dulo Road, Reyes Compound, Pilar Village, Las Piñas City 1740 CONTACT: 095*-***-****

E-MAIL: ***********@*****.***

EDUCATION: One Year Training Certificate of Visual Graphics and 2D Annimation at Dr. Filermon C. Aguilar Information Technology Trainining Institute A.Y.: 2013-2014

WORK HISTORY:

BARISTA at Bean Leaf, Las Piñas City (March 2015-March 2017)

• Learned every menu preparation and numerous off-label drinks to meet all customer needs.

• Controlled line and crowd with quick, efficient service.

• Processed POS Transactions, including cash and credit purchases or refunds. FOOD SERVER at Hap Chan, Las Piñas City (April 2017-January 2018)

• Organize and replenished supplies at food stations to optimize team performance.

• Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.

• Greeted incoming guests and managed accurate seating based on customer desires and server loads

• Completed efficient table resets by wiping down surfaces and refilling condiments. CUSTOMER SERVICE REPRESENTATIVE at Alorica Cubao, Quezon City (March 2018-June 2020)

• Identified, researched and resolved billing problems to maintain system accuracy and currency.

• Handled high volume of in-bound calls pertaining to reconciliation of delinquent acccounts.

• Helped customers with Network services, ensuring high levels of satisfaction and loyalty.

• Used probing techniques to determine debtors’ reasons for deliquency.

• Resolved challenging situations with friendly but firm strategies.

• Reviewed successes and failures to learn from previous mistakes.

• Diagnosed and resolved complex integrated customer issues for implemention, add-on, maintenance and support of voice, data, and phone applications.

• Improved quality processes for increased efficiency and effectiveness.