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reservations officer

Location:
Cebu City, Cebu, Philippines
Salary:
20000
Posted:
July 02, 2020

Contact this candidate

Resume:

CARE REYES MANSO

Address: #**Purok Piko,Mango green village, A. S fortuna banilad

Cebu City Philippines, 6000

Mobile: 094********

Email: ****************@*****.***.**

OBJECTIVE

Looking for a job that can support my family.

EDUCATION

SCHOOL YEAR GRADUATED

Primary PLAZA CENTRAL SCHOOL

Tanjay City Negros Oriental 2004

Secondary TANJAY CITY SCIENCE HIGH

Tanjay City Negros Oriental 2008

College NEGROS ORIENTAL STATE UNIVERSITY

Dumaguete City Negros Oriental

Bachelor of Science in Hospitality

Management 2013

PERSONAL SKILLS

Good communication and interpersonal skills to different age customers.

Able to do administration activities such as copies document, answering phones, mailing, etc.

MS Word, MS Exel and MS Power Point literate.

Have a good experience as hotel front desk clerk/reservations officer

Ability to organize and prioritize tasks effectively..

Able to multitask effectively.

Assist guest inquiries

EXPERIENCE

1.CNL HOTEL

Dumaguete City

220 hours (OJT)

2011-2012

Assigned in the bar which takes order from the telephone call.

Entertains costumer.

Prepares bills, inventory and others.

2.DON ATILANO STEAKHOUSE/LA RESIDENCIA ALMAR HOTEL

Dumaguete City

750 hours (OJT)

2012-2013

Hotel Front Desk Receptionist

oWelcome and greet guests with great courtesy

oManage room reservations

oAddress guests concerns and special requests in a professional and personable manner

oAnswer telephone calls and transfers these to guests rooms

oPrepare bills, handle and process checkouts, take payments

oCommunicate with housekeeping and maintenance staff to ensure that great quality service is provided to guest

oChecked out the in and out time of all customer timely and well-manner

3.VOCALIST MEMBER

Dumaguete city

2008-2012

Performs different cities around Visayas.

4.CSR (SMART MOBILE BROADBAND)

Bacolod City

July 2013 -November 2013

Assist customer with troubleshooting inquiries.

Assist customer with the billing of their plan or prepaid accounts.

5.HRC LIFEMATES (ADMIN TRAINEE)

QC Pavillion Cebu City

May 2014-August 2014

Assists in sending E-mails and Data Entry.

6.Elegant Circle Inn Hotel (Reservations/Front Office Head officer)

Fuente circle cebu city

Jan.7 2015- March 2020

Handles online reservations like Booking.com, Expedia, Agoda, Traveloka and Travelbook. Handle walk in bookings also. Sending online E-mails and Data Entry.

oWelcome and greet guests with great courtesy

oManage room reservations in online and direct bookings

oAddress guests concerns and special requests in a professional and personable manner

oAnswer telephone calls and transfers these to guests rooms

oHas organizational skills and ability to meet deadlines

oHas knowledge in MS word, Exel

oGood communication skill in English

oPrepare bills, handle and process checkouts, take payments

oCommunicate with housekeeping and maintenance staff to ensure that great quality service is provided to guest

oChecked out and in time of all customer timely and well-mannered

oPrepare bills for hotel monthly payments

oSending E-emails, quotations and inquiries of guests

oSets meetings to all Online Travel Agencies

oPrepare monthly revenue,all online and direct bookings

o

PERSONAL INFORMATION

Name: Care Reyes Manso

Age: 29

Sex: Female

Status: Single

Nationality: Filipino

Date of Birth: February 23 1991

Weight: 50 kg

Height: 5’ 1’’

Religion: Roman Catholic

Interests: Singing, dancing, browsing the internet, badminton, movies

REFERENCE

1.April Joy Faelnar

091*-***-****

Reservations Officer

Cebu City

2. Ms. Daisy Agua Dayon

091*-***-****

Hotel Supervisor

Cebu city

3. Claire Placencia

090*-***-****

Front Office Clerk

Cebu city



Contact this candidate