reservations officer
Resume:
CARE REYES MANSO
Address: #**Purok Piko,Mango green village, A. S fortuna banilad
Cebu City Philippines, 6000
Mobile: 094********
Email: ****************@*****.***.**
OBJECTIVE
Looking for a job that can support my family.
EDUCATION
SCHOOL YEAR GRADUATED
Primary PLAZA CENTRAL SCHOOL
Tanjay City Negros Oriental 2004
Secondary TANJAY CITY SCIENCE HIGH
Tanjay City Negros Oriental 2008
College NEGROS ORIENTAL STATE UNIVERSITY
Dumaguete City Negros Oriental
Bachelor of Science in Hospitality
Management 2013
PERSONAL SKILLS
Good communication and interpersonal skills to different age customers.
Able to do administration activities such as copies document, answering phones, mailing, etc.
MS Word, MS Exel and MS Power Point literate.
Have a good experience as hotel front desk clerk/reservations officer
Ability to organize and prioritize tasks effectively..
Able to multitask effectively.
Assist guest inquiries
EXPERIENCE
1.CNL HOTEL
Dumaguete City
220 hours (OJT)
2011-2012
Assigned in the bar which takes order from the telephone call.
Entertains costumer.
Prepares bills, inventory and others.
2.DON ATILANO STEAKHOUSE/LA RESIDENCIA ALMAR HOTEL
Dumaguete City
750 hours (OJT)
2012-2013
Hotel Front Desk Receptionist
oWelcome and greet guests with great courtesy
oManage room reservations
oAddress guests concerns and special requests in a professional and personable manner
oAnswer telephone calls and transfers these to guests rooms
oPrepare bills, handle and process checkouts, take payments
oCommunicate with housekeeping and maintenance staff to ensure that great quality service is provided to guest
oChecked out the in and out time of all customer timely and well-manner
3.VOCALIST MEMBER
Dumaguete city
2008-2012
Performs different cities around Visayas.
4.CSR (SMART MOBILE BROADBAND)
Bacolod City
July 2013 -November 2013
Assist customer with troubleshooting inquiries.
Assist customer with the billing of their plan or prepaid accounts.
5.HRC LIFEMATES (ADMIN TRAINEE)
QC Pavillion Cebu City
May 2014-August 2014
Assists in sending E-mails and Data Entry.
6.Elegant Circle Inn Hotel (Reservations/Front Office Head officer)
Fuente circle cebu city
Jan.7 2015- March 2020
Handles online reservations like Booking.com, Expedia, Agoda, Traveloka and Travelbook. Handle walk in bookings also. Sending online E-mails and Data Entry.
oWelcome and greet guests with great courtesy
oManage room reservations in online and direct bookings
oAddress guests concerns and special requests in a professional and personable manner
oAnswer telephone calls and transfers these to guests rooms
oHas organizational skills and ability to meet deadlines
oHas knowledge in MS word, Exel
oGood communication skill in English
oPrepare bills, handle and process checkouts, take payments
oCommunicate with housekeeping and maintenance staff to ensure that great quality service is provided to guest
oChecked out and in time of all customer timely and well-mannered
oPrepare bills for hotel monthly payments
oSending E-emails, quotations and inquiries of guests
oSets meetings to all Online Travel Agencies
oPrepare monthly revenue,all online and direct bookings
o
PERSONAL INFORMATION
Name: Care Reyes Manso
Age: 29
Sex: Female
Status: Single
Nationality: Filipino
Date of Birth: February 23 1991
Weight: 50 kg
Height: 5’ 1’’
Religion: Roman Catholic
Interests: Singing, dancing, browsing the internet, badminton, movies
REFERENCE
1.April Joy Faelnar
Reservations Officer
Cebu City
2. Ms. Daisy Agua Dayon
Hotel Supervisor
Cebu city
3. Claire Placencia
Front Office Clerk
Cebu city
Contact this candidate