Customer Service Social Media

Address Abu Dhabi

Email : **************@*****.***

Mobile phone: +971*********

Languages: English

D. O. B: 13/10/1992

Nationality: Zimbabwean

Gender: Female

Visa Status: Visit Visa

LYNDAH FUNGISAI MAKINA

Profile: I am a customer service professional and nail technician who is reliable, trustworthy and hardworking .I have received leadership and skills development training with various institutions and I am able to work on my own initiative or as part of a team and deal with administrative duties competently .I have gained excellent communication and negotiating skills and enjoy assisting and taking good care of customers

Personal Skills and attributes

Strong leadership and Interpersonal skills.

Ability to communicate well with superiors subordinates and team members.

Ability to function effectively in a multi-ethnic diverse environment.

High level of presentation skills and Professional communication.

Cheerful at all times

Able to work under pressure

Computer Skills

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet, Outlook and Various Webmail

ACADEMIC QUALIFICATIONS

5`O Levels: Commerce, Integrated Science, Geography, History, English Language

OBJECTIVES

Obtain a position as a team-player in a people oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.

WORK EXPERIENCE

Employer : Meikles Department store

Job title : customer service Representative

Period : October (2013)–November (2014)

Duties performed

Greet customers warmly and assisting them.

Effectively selling company products by ensuring brand consistency.

Resolve customer complaints via phone, email, or social media.

Advice customers on latest promotions and products.

Attracts potential customers by answering products and service questions, suggesting information about the products and service.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Use telephone to reach out to customers and verify account information.

WORK EXPERIENCE

Employer : Butterflies beauty spa

Job title : Salon receptionist/Nail technician

Period : October (2015)-September (2018)

Duties performed

Instruct customers about salon and spa treatments and explain the different spa packages.

Utilized advanced technical skills to achieve beautiful manicures and pedicures

Manage the reception area including greeting visitors and responding to the telephone and requests

Do daily check for salon compliance

Recommended beauty care and cosmetic products to the customers

Adhered to salon dress code and maintained a professional appearance

Excellent interpersonal, telephone and customer service skills.

Followed through with client requests in a timely manner

WORK EXPERIENCE

Employer : Radiance Beauty Center

Job title : Nail technician

Period : August (2019) April 2020

Duties performed

Cleaned, cut, filed and polished nails for both hands and feet. Massaged arms and legs after manicure and pedicure .

Assisted customers in selecting the best nail polish color for their skin tone and recommended hand spa treatments.

Applied paraffin treatments and administered foot and hand spa. Provided refreshments and other requests to ensure customers comfort and convenience.

Sanitized tools for manicure and pedicure and cleaned station after shift.

Monitored and recorded weekly supplies inventory. Alerted Salon Manager when stock ran low.

PROFESSIONAL QUALIFICATIONS:

Certificate in Cosmetology

Referees upon request

Contact this candidate