Customer Service Social Media

SAJIYYA FATHIMA IQBAL

P.O. Box: **** Contact Nos.

Sharjah

United Arab Emirates Mobile : 009**-**-*******

Email: ************@*****.*** Res. : 009**-*-*******

OBJECTIVE

To pursue a career in a dynamic organization that offers manifold growth and where I can utilize my leadership, interpersonal and problem solving skills fruitfully.

EXPERIENCE

Organization : NAFCON Group

(A SME established in 1989 providing the UAE markets with world- class construction, maintenance, renovation and refurbishment services)

Dubai, Sharjah, Ajman & Ras Al Khaimah – United Arab Emirates

Duration : November 05, 2012 – Till Date

Designation : Administration Officer

Responsibilities

Supporting pre construction team to improve efficiencies and quality of service.

Fielded calls from donors and potential donors and directed appropriately.

Preparing Invoices, Quotations, Receipt/Credit vouchers, letter of credit, agreements etc.

Prepared reports for management and accounting.

Processing accounts payable, receivables and cashier to assist with the processing’s of invoices, payments and receipts.

Handling petty cash, preparing bills and receipts.

Maintaining accounting records, making copies, filing documents etc.

Utilized databases and accounting programs to organize and maintain company records.

Responsible for general office administration and file management.

Working with vendors, customers and colleagues to resolve inquiries and issues.

Assist with direct and indirect taxes in liason with tax advisors.

Work involving computer operation mainly on MS office packages.

Operating, Maintaining and Updating the Payroll system.

Corresponding with competent authorities and coordinating daily activities.

Liaising with the Head of Departments and ascertaining the budget.

Operating, Maintaining and Updating the Payroll system.

Analyzing Salary sheets, Material bills and Labor charges on a daily basis.

Scheduled and coordinate meetings, appointments and travel arrangements for supervisors and managers.

Organization : Al Fardan Exchange

(A MNC established in 1971 and one of the top four leading money exchange chain in UAE)

Sharjah – United Arab Emirates

Duration : June 06, 2010 – August 05, 2011

Designation : Customer Service Representative

Responsibilities

Handled 50+ calls daily duties including signing up new customers, retrieving customer data., presenting relevant product information and cancelling services.

Trained 2 employee on how to handle calls, entering customer data and organizing customer interaction logs.

Handling customer complaints and ensuring quality customer service.

Sending enquiries to concerned banks of the customer and resolve issues raised by the customer.

Prepare status of the rejected /returned transaction from the bank and advice the concerned branches accordingly to reissue with correct details or refund the payments to the remitter.

The only mediator between the banks & customer to deal with issues concerned to remittance.

Responded to general inquiries from staffs, members and customers via telephone, e-mail and fax.

Assisting customers in making a decision on what service to choose.

Undertaking general administrative duties like filing, photo copying and checking mails.

Received customer appreciation bonus after 6 months

Organization : SALUTE REAL ESTATE

(A SME established in 2002 providing the UAE markets with prime residential, commercial and industrial properties demanded by a vibrant economy.)

Ajman – United Arab Emirates

Duration : July 20, 2007 – December 30, 2009

Designation : Administrator

Responsibilities

Daily report entry.

Handling phone calls.

Correspondence, Filing, Faxing and emailing documents.

Posting the availability of property with details in social media.

Following up of the rental payments from the tenants.

Addressing tenants complaints and resolve it.

Making monthly statement of the daily transactions and sending it to the owners.

Prepare final settlement of vacating tenants.

Prepare Profit/Loss statements.

Schedule all appointments, appearances and briefing.

SKILLS & COMPETENCIES

Confident attitude with a proactive approach to work

Ability to manage multiple tasks simultaneously

Good knowledge of Excel and Microsoft systems

Demonstrable problem resolving skills

An ability to work independently as well as a part of a team

Good communicator at all levels within the organization

Adaptable & Flexible

EDUCATIONAL QUALIFICATIONS

Graduation

Completed Bachelor of Business Administration specialization in Finance from Preston University, Karachi, PAKISTAN (2010)

Academic

Completed Higher Secondary Course in Science (with Mathematics) from Kerala University, India in 2005

Training Course / Certification

Certificate holder in Microsoft Office Applications

MS Word

MS Excel

MS PowerPoint

MS DOS

Others

Possess valid International Driving License

PERSONAL INFORMATION

Gender Female

Nationality Indian

Date of Birth 19th Sep 1986

Marital Status Married

Visa Status Residence Visa

Languages Known English, Hindi, Urdu and Malayalam

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