Customer Service Manager

Ramy Barakat

*** ***** ********** ******

Hamilton, Ontario

E-Mail: - ***************@*****.*** 905-***-****

Profile

Seeking a position that will benefit from my customer service experience, positive interaction skills where my 8 years experience can improve the customer satisfaction. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.

Summary of Skills

Analytical Thinking and Problem Solving.

Decision Making and Implementation.

Ability to work in a multicultural team environment.

Ability to multitask and deliver on time.

Leadership, Motivation and Team Building.

Employment Experience

Operation Manager AUG 2018 – till now

Glorious Tours, Mississauga, Ontario

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations.

Senior Tour Operator Mar 2016 – Jul 2018

Travco Holidays – Egypt

Senior Tour operators are responsible for organizing and preparing holiday tours. They follow trends in the popularity of destinations and packages, and adjust company plans accordingly. Customer service is the provision of service to customers before, during and after a purchase.

Counter Agent Mar 2014 – Mar 2016

Delta American Airlines – Egypt

Ticket agents greet airline customers, help check baggage, and assign seats on the aircraft. This role involves a large amount of customer service as well as lifting larger bags onto the belt behind the counter. These airline representatives are responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled.

Collection coordinator OCT 2012 – Mar 2014

TANMEYAH Micro enterprise Services – Egypt

Coordinate with both outsource companies and collection team and analyzing department performance, Collectors follow up and handling their problems, Deliver requested reports before dead line for review and confirmation.

Education, Certifications & Training

Commerce – Accounting (Bachelor’s degree) May / 2011

Helwan University, Egypt

ICDL course at YAT training center. Aug / 2009

YAT Training center, Egypt

TICO certified. Jul / 2019

Tico Education standards, Ontario

Contact this candidate