Employee Relations Customer Service

Moe ABDALLA

Cell 416-***-****, *******@*******.***

TOP MANAGEMENT PROFESSIONAL- HUMAN RESOURCE

“Flair to continuously upgrade knowledge purview & keep updated on-latest HRD and Business trends” SYNOPSIS

Senior Human Resources Executive, who has shaped high-performing culture at major companies in different industries with progressive technical resources, prolific communications at all levels and robust developments programs ensuring the effective use of human resources in an organization. Employs current human capital practices that attract and retain high-potential talent. Develops executable strategy that motivates teams individually and financially to exceed the corporate objectives through various economic cycles. Proven experience collaborating with senior management to conduct Human Resources strategic planning in order to support and further corporate goals. Extensive knowledge of Federal and State Employment Law including but not limited to Canada, USA, Italy, Egypt, and other Middle East countries.

Core Competencies: ● Policy Formulation & System Re-engineering ● Talent Management ● Business Acumen ● HR Planning ● HR Audit ● Training ● Compensation & Benefits ● Performance Management ● Employee Engagement & Motivation ●Employee Relations ● Labour Law ● Harassment/EEO Compliance ● Policy Design & Administration ● Global & Cultural Awareness

CAREER HIGHLIGHTS

Dec`14- Present: Madina Group (FMCG) Mississauga, ON Human Resources & Administration Senior Manager

As the strategic leader of the Human Resources Department, I oversee implementation of the group’s Strategic Human Resources Management Plan, align Human Resources Department activities with the overall objectives of the group, advice management on human resource management issues, and play a central role in advancing the wellness of the Network’s people, as a core element of quality. I also lead the operational activities of the HR Department, including staffing, compensation, pensions and benefits, HRIS, labour and employee relations, and leadership and organizational development.

Achievements:

Represented the Group at an Industrial Relations Commission regarding work environmental claims and dispute resolution, including arbitration and conciliation.

Established and implemented HR efforts that effectively communicated and supported the group’s mission and strategic vision.

Functioned as a strategic business advisor to the executive/senior management of each business unit or speciality group regarding key organizational and management issues.

Worked closely with the group’s executive management to establish a sound plan of management succession that corresponds to the strategy and objectives of the group.

Provided overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, leadership development as well as compensation and benefits.

Achieved 26500 hours in training for customer service team including the customer service skills, product knowledge, supported the company to increase the revenue by over 30%.

Received 100% satisfaction rating by relocating employees.

Provided employee relations advice and coached line managers in the implementation of HR principles.

Directed the brand management of HR processes both internally and externally.

Identified and project managed a review of the business unit managing care and domestic workers, which included an evaluation of unit structure, job roles, functions and systems.

Reviewed and implemented new induction processes, gaining buy-in from the leadership team and resulting in increased retention rates.

July`10-Nov`14: Banque du Caire (www.banqueducaire.com) Cairo, Egypt General Manager, Human Resources

Successfully functioned as Board Member from Jul`13-Jun`14.

Distinguished efforts in complete organization restructure as per future strategies involving reshaping of branches and headquarter daily operation.

Administered Union Labor issues like union issues, labour office issues, claims & complains, etc.

Accountable for linking HR initiatives to bank strategy business plan.

Holds credit of formulating and implementing various policies: o Conducted extensive analysis of existing HR organization and developed a business plan to update all policies, procedures, services and operations.

o Developed standardized organizational model to clarify authority and responsibilities.

Remarkable efforts in:

o Rewrote 20 years old Employee Manual, include revising outdated policies to ensure compliance and adding new policies to improve morals.

o Attained 100% win rate in unemployment claims.

May`07-Aug`10: Italcementi (www.italcementi.com) (www.suezcement.com.eg) Group Human Resources Director, Egypt

Spearheaded all industrial relation issues like plant HR industrial relation issues, union issues-5 unions involving 55 representatives, syndicate office, labor unions office.

Key role in termination of 3 unions out of five, which assisted HR department in gaining trust of the employees, winning respect & cooperation of the Senior Management Team & Union representatives.

Recognized & facilitated execution of people orientated objectives with well defined frames of reference.

Directed various projects like:

o Redefinition of plant organizations for the 5 plants. o Development of the training organization.

o Redundancy and retention projects.

Successfully contributed in enhancing & maintaining standards of the Group policies and business communications in Egypt.

Directed complete operations of various departments including Policy & Development, Compensation and Benefits, Payroll and Reporting, Training, Medical Services, Security, Administration & 5 Plants.

Vital role in development & execution of the headcount reduction via multiple early retirement projects

(entrepreneurship projects) from 5500 to 3416 (38%) without any strikes.

Developed and maintained harmonious relationship with all Governmental Bodies, Labor Office and Union Representatives resulting on immediate company fixed cost saving.

Established union avoidance program, resulting in deflection of 5 organizing attempts within the last year.

Initiated company harmonization system in order to retain key employees.

Concluded Collective Labor Agreement for next 3 years without any production disturbance of strikes.

Integral role in unification of group internal regulation facilitating effortless management and ability to transfer employees between the plants.

Accomplished upper hand controlling industrial relation achieving Proper Management, Smooth Operations and successfully accomplished ‘0’ strike environment from 2007 till 2010.

Enhanced communication level with the unions, employees and governmental authorities.

Strategized and executed:

o Internal mobility resulting in enhanced efficiency and proper employee management. o E-Pay system.

Skilfully introduced and implemented Corporate Governance project.

Initiated organizational restructuring resulted on enhanced efficiency.

Vital role in introduction of new performance appraisal system involving modifying management approach culture while highlighting the importance of fair and proper evaluation in relation to key indicators and job assignments.

Key role in competency assessment and succession plan implementation. PREVIOUS EMPLOYMENT

May`02-Mar`07 Bodycote Testing Group, Americas, Ontario (Canada, US, Mexico) HR Manager May`97-Apr`02 QGPC, Qatar Systems Analyst

Nov`92-Apr`97 Bell Canada, Montreal, Canada as HR Recruiting Coordinator-Specialist PROFESSIONAL ENHANCEMENT INITIATIVES

Certifications completed from Carlton Advanced Management Institute (USA) 2104:

Certified HR Analytics & Metrics Professional (CHRAM)

Certified Compensation and Benefits Manager (CCBM)

Certified Psychometric Test Professional (CPTP)

Certified Performance and Competency Developer (CPCD)

Certified Assessment Centre Analyst (CACA)

Certified Organization Development Analyst (CODA) Professional Affiliation:

Member of Human Resources Professional Association of Ontario HRPAO (HR Practitioner Professional)

Member of Society for Human Resource Management SHRM (HR Professional)

Member of the Human Resources Mentoring and Networking Association HR-MAN (HR Professional) Certified Trainer, Train the Trainer

ACADEMIC OVERVIEW

1992 BA & MBA (Business Administration & Marketing) 1996 Programmer Analyst from Herzing College, Montreal, Canada PERSONAL VITAE

Address: 66 Hall Crescent, Brampton ON L6X 3J4, Canada Nationality: Canadian

Linguistic Ability: English, French, Spanish and Arabic

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