Employee Relations Sales
Resume:
East Tambaram,Chennai-59
**************@*****.***
h CAREER CONSPECTUS
Accomplished Human Resources currently looking for a new direction and challenge, seeking to continue use of my professional background, possibilities and contributions to a new organization. h CAREER COMPETENCIES
Diligent professional with 5years and 2months of work experience and a proven knowledge in IT and Non IT recruitment and Internal generalist list role such as Employee personal file maintenance database, Training and development and Employee Relations
h CAREER CONTOUR
RGM INFO BUSINESS, Chennai as Senior HR.
July 2015 to March 2019
ACCOUNTABILITY:
Expertise in End to End Recruitment from sourcing to on-boarding the candidates both IT and Non IT.
Working for Sectors of : EPC (Engineering Procurement Construction) / Oil and Gas (Onshore and Offshore) / IT / Automotive / Power / Infrastructure Manufacturing / BFSI.
Connecting and Mapping through Social Medias and Job Portals.
Responsible for Business development activities including Client Acquisition and CRM- Client Relationship Management.
Expertise in Client Co-ordination for conducting Walk-in Interviews.
Expertise in salary Negotiations and make sure early joining of the candidate.
Working as SPOC (Single Point of Contact) for several clients.
Conduct meetings, Huddles, Minutes keeping and elaborate the purpose of client requirements.
Performance assessment of new employees after probation period.
Preparing invoices and follows up with the Accounts department.
Handling escalations, complaints raised and close it as quickly as possible.
Performance Management (1 X 1) – Have regular feedbacks. Documentation of the same to be done based on Performance of Individuals & responsible for Service levels and service improvement plan.
Supporting with Resource Management Group for internal recruitment activities.
Continuous improvement in service levels and customer satisfaction (SIP).
Organizing Employee Engagement Activities and Event Management.
Providing administrative assistance and Calendar Management.
Arranging appointments, interviews and training schedules.
Write memos, invoice reports and agendas.
Experience working in a wide array of working environments.
Excellent organizational and time management skills.
Maintained manual filing system.
MONICA J
BBCL, Chennai as Lead Management Executive.
June 2014 to July 2015.
ACCOUNTABILITY:
Sales Coordinator : Maintaing DSR (Daily Sales Report)
Tracking the Site Visit Report for all ongoing project on weekly basis
Updating the closure report into the BSF (Build Super-Fast Software) on daily basis.
Representing the Power point presentation for Sales Report on monthly basis
Preparing the competitor report on monthly basis to understand the market scenarios
Marketing Activities: Handling online chat enquiries by ensuring the accuracy and timely delivering the project details
Generating the reports on the quality of leads to their respective campaign holders like magic bricks, 99 acres, Google Adwords, Realty Compass within 15 to 20 days tenure.
To assist with the implementation of marketing strategy with specific objectives in terms of resourcing.
the quality leads
Tracking the Offline Enquiries like Stall Activities, Fair Pro’s & Times fair etc.
Handling a telemarketing team for all ongoing projects across Chennai..
Handle Inbound & outbound calls responding to customer queries through mail or over phone
Opens customer accounts by capturing the account information and maintains the records in CRM or MS-Excel.
Able to find opportunities during the call and do appropriate up-selling of products and services.
Working with prospect database to convert them into qualified leads and coordinating with sales team
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and with regular followup.
HONORS
Got Star of the month award for three times.
Received Bravo card for 5 times.
Got Championship award for accomplishing 100% individual target.
Received many client appreciations.
SCHOLASTICS
B.E-Electronics & Communication Engineering in 2014 with 64%
Higher Secondary Examination in 2010 with 77%
I TECHNICAL SKILLS
HTML,C++
MS Office Tools : MS Word, PowerPoint, Excel.
Hardware networking
Software networking
Mat Lab
Embedded systems
VLSI design coding.
p PERSONAL QUALITIES
Passion for constant improvement.
Excellent verbal and written communication
Demonstrate competence and strong background in employee relations.
Team Spirit.
Self-motivated, focused and dedicated.
Optimist & good etiquette.
p PERSONAL DOSSIER
Name : MONICA J
Husband’s name : Mr. UGIN JACOB .J
Date of Birth : 02
nd
October 1992
Languages Known : Tamil & English
Nationality : Indian
C DECLARATION OF CORRECTNESS
I hereby declare that the above furnished information are correct to the best of my knowledge and belief. Place : Chennai.
Date : (MONICA J)
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