Sales Customer Service
Resume:
SILVIA ROSALES
www.silviarosales.com www.linkedin.com/in/silvia-rosales-323ab5a2 *****************@*******.*** +1-954-***-**** SALES EXECUTIVE, CUSTOMER RELATIONSHIP MANAGER, MOTIVATIONAL COACH & ARTIST Award winning International Luxury Sales Executive and Customer Relationship Manager with great experience representing prestige brands in luxury settings in the hotel, retail and art sectors. Strong ability to drive sales with a customer focus approach. Excellent communication, organization, problem solver and team player skills. Greatly recognized Event Manager for a high-end clientele and excellent knowledge of the market. Motivational Executive Business Coach with distinguish expertise in developing workshops, seminars, and training programs to increase and improve sales, with strong emphasis in leadership, team work, confidence and self-esteem. Renowned Visual Artist with artworks exhibited around the world. Actress who has performed projects for Nickelodeon and Telemundo. Advertising Model representing premium and multinational well-known brands. Dual Citizenship (US-Argentina) with an strong Business experience across Latin America, Europe and Asia with native knowledge of English, Spanish, and Mandarin.
PROFESSIONAL EXPERIENCE
• Saks Fifth Avenue Bal Harbour Miami, FL 2019– Present Luxury Fine Jewelry and Timepieces Adviser
Performed Sales for luxury fine jewelry. Provided best in class customer services. Knowledge for different fines jewelry brands likes: Pomellato, Piranesi, Roberto Coín, Marco Bicego, Hearts on fire diamonds, Hueb, Stefere, and more. Attended Trunk Shows oriented to present and sale luxury fine jewelry like Dena Kemps, Stefere, with special sales techniques, social media marketing and professional service for luxury items. Performed Sales for luxury timepieces: Cartier, Bulgary, Piaget, Chopard, Jaeguer Le Coulter, Dior, Hermes and more.
• AVENTURARTE ART GALLERY Córdoba, Argentina 2018–Present FOUNDER/OWNER AND ART DIRECTOR
Innovative space for art exhibitions, art classes, and motivational seminars Managed day to day operations; Applied art and coaching techniques to improve leadership skills, self-motivation, and self-esteem; Increased Annual goals by +20 % with an aggressive marketing strategies and membership programs for workshops and art classes; Used multiple media channels including TV, Print Media, and Social Media online for promotions; Rolled out the coaching seminars across the country to multiple venues due to tremendous success of the programs in my gallery.
Planned and managed promotional events such as grand openings and Vernissage Art events; Secured the sponsorship of several multinational companies; Negotiated prices with vendors including technical staff (AV) and catering to keep expenses below budget. Managed the guest list. Designed and decorated the location and arranged the logistics for the speakers. Created an atmosphere of harmony, beauty and alchemy in all the events.
• SILVIA ROSALES MOTIVATIONAL SPEAKER & COACH Miami, FL 2015–Present EXECUTIVE BUSINESS COACH/MOTIVATIONAL SPEAKER
Self-employee business oriented to provide Executive and Life Coach seminars and workshops Developed and conducted numerous seminars, trainings, and workshops to improve leadership, sales, team work, and self-esteem such as: Self Steem Healing & Empowerment, Color Therapy with Mandalas, Self- knowledge with Marketing tools, Meditation and Positive Visualization, Neurolinguistic Programming.
• TRUMP NATIONAL DORAL GOLF CLUB Miami, FL 2015–2016 MEMBERSHIP SALES MANAGER
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Iconic Miami resort that pairs legendary, championship golf courses with breathtaking views and elegant surroundings. Sold and promoted Social, Golf and Corporate Memberships and performed related administrative tasks; Participated in events fostering good communication and building relations with golf club family; Networked at events to attract prospective members and new leads; Provided high level standards of customer services; Organized the Resort and Golf Club tours to show the different extraordinary facilities and marketed the importance of the membership. Front Desk Agent
Provided elegant, sophisticated customer service and personalized guest reception. Checked in and out guests. Offered the best guest welcome, assistance and highest service at the hotel. Sold products and services of the hotel resort (room upgrade). Achieved recognition as number one sales person in selling upgrades and charity donations. Improved guests experience and quality time at the resort with excellent, fluid, and professional communication.
• MAYORS JEWERLY Miami, FL 2013–2014
Luxury retail store offering an unparalleled selection of fine jewelry and elegant timepieces with first-class service. Sales Professional
Performed Sales for luxury timepieces and fine jewelry. Provided best in class customer services. Attended numerous sales training programs oriented to luxury products including sales techniques and professional protocols for luxury items. Developed knowledge about gemstones and luxury watches.
• BANK of GALICIA Argentina 1999–2002
One of the largest private banks in the Argentine financial system and a leading financial services provider in the country. Investment and Lending Representatitve
Sold products and services of the Bank including credit cards, accounts, insurance, line of credits, and investment opportunities. Provided customer service assisting clients with all aspects of implementation of software products and billing concerns. Handled all aspects of direct customer service tasks. Managed Private Personal and Business Accounts including opening accounts and handling investment relations with clients, creation of files and follow-ups.
• COMFIAR FINANCE COMPANY Argentina 1996–1999
Regional financial company with large office network in the country providing financial services. Acquired by Bank of Galicia. Office Manager
Customer Service: acted as initial contact for customers and potential clients generating leads. Handled all aspects of direct customer service. Office Management: ensured smooth operation of office and managed a team of 8 employees (admin and sales people). Human Resources: interviewed, screened, and hired new employees. Acted as benefit administrator. Handled all aspects of new employee orientation. Sales: Supported sales staff in scheduling meetings and preparing client contracts. Renewal coordinator: ensured that yearly renewal contracts were renewed on time. Events Coordinator: organized and planned promotional events to increase sales.
CAREER AS AN ARTIST, ACTRESS AND MODEL
VISUAL ARTIST Multiple Countries Internationally 2007–Present Artist since a child, have professionally been a painter since 2007. In 2008, created artworks with the acrylic and glass renowned painting artist “Dale Chihuly” at his own art atelier in Seattle, United States. Worked on projects upon request and painted for inspiration and pleasure in different styles. Happy Colors (First Art Collection): artworks with several techniques using acrylic, oil, wax, resin, gold, copper and other materials. Different styles: realism, figurative, abstract and modern. Mandalas of Virtues (Second and Current Art Collection): artworks that represent emotions, gifts, energies and blessings in universal symbols, complemented by iridescent shot metallic colors, also with the visual image represented by intuition and inspiration, from my deep peace and introspection with my mind, body and soul. Created and painted without prior sketches or drawings, without measurements and without brushes. Paint “free hand”, with my both hands simultaneously.
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Exhibitions in Art Galleries and Resorts
• Eleton Resorts Hotel, 2019. Carlos Paz, Córdoba, Argentina.
• Adriana Budich Art Gallery, 2019. Palermo, Buenos Aires, Argentina.
• L. A. International Art Show Steiner Art Gallery of Vienna Austria, 2018. Los Angeles, California, USA.
• Shanghai Art Fair of the P. R. of China, 2018. Shanghai, China.
• Red Dot International Art Fair, Steiner Art Gallery of Vienna Austria, 2018/ 2019. Miami, Florida, USA.
• AventurARTE Art Gallery, 2018 to Present day. Córdoba, Argentina.
• Intercontinental Hotel Resort, 2017. Doral, Florida, USA.
• Beijing International Art Exhibition. Beijing, China, 2017.
• Art Fusion Galleries, 2016 / 2017. Wyndwood Design District, Florida, USA.
• Hotel Urbano, 2016. Brickell, Florida, USA.
• White’s Art Gallery, 2016 / 2017 / 2018/ 2019. Bird Road Miami, Florida, USA.
• Books and Books Gallery, 2014. Coral Gables, Florida, USA.
• Galeria del Sol, 2014. Miami Beach, Florida, USA.
• Doral Art Festival, 2014. Albizu University, Doral, Florida, USA. ACTRES AND MODEL Miami, FL 2002–2012
As an actress, participated in numerous TV projects working for Nickelodeon and Telemundo. As an advertising model, performed Commercials on TV, Online, and Printed Media for multiple International Brands including Pierre Cardin worldwide, Elizabeth Arden USA, Coca Cola USA, Samsung USA, Toyota USA, Publix USA, Blackberry USA, Sheraton Hotels South America, Henk Suitcase Europe, Café Fortaleza Europe, Pinturas Berel Mexico, and Luminance Color Hair (Colombia, Peru, Ecuador). EDUCATION & TRAINING
Mandarin Language University of Cordoba Argentina (2018) Executive Business Coaching AACA Academia de Coaching USA (2015) Professional Sales Training Techniques and Protocol MAYORS Jewelry, USA (2014) Acting Training on TV Hosts in Actors Workshop School Hector Zabaleta USA (2011) Acting Training on TV Adriana Barraza, USA (2011)
Acting Course in Actors Workshop School Hector Zabaleta, USA (2010 – 2011) Course of Cinema Acting “Meisner Tecnique” Sebastian Ligarde, USA (2010) Intensive Actor Workshop (Uta Hagen Tecnique) Aaron Speiser, L.A. USA (2010) Marketing and Management IES (Instituto de Enseñanza Superior) Argentina (2000) Special Training on Extensive Sales and Bank System Galicia Bank, Argentina (2000)
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