Olivia Jamerson

add9pw@r.postjobfree.com

386-***-****

QUALIFICATIONS SUMMARY

● Extensive experience in customer service; whether it be as a waitress, a residential/ commercial cleaner, an assistant manager, an outbound and inbound call agent, and a quality assurance specialist.

COMPUTER SKILLS

● Knowledge in Microsoft Word, Microsoft Excel, and PowerPoint. EXPERIENCE

● 09/16/12 to 12/24/15

Team Leader, The Clean Team of Mid-Ohio

In this position I performed cleanings of residential homes and commercial business’. Duties included preparing the daily schedule, keeping records of accounts, and deep cleaning of customers home or business.

● 01/16 to 11/16

Assistant Manager, Circle K

As an assistant manager, I processed customer complaints, completed daily paperwork, ran a register, checked inventory, cleaned the store, stocked shelves, and checked in vendors.

● 11/14/16 to 07/28/17

Quality Assurance Specialist, AutoPoint

As a Quality Assurance Specialist, it was my duty to grade monitored calls from inbound and outbound agents to assure quality standards. It was also my responsibility to provide feedback, as well as, take inbound/ outbound calls.

● 09/25/17 to 05/04/2018

Q- Lab Operator, Lifetouch

A Q- Lab Operator’s responsibilities include cropping, color correcting, quality assurance, and retouch (photoshop) of church and preschool photographs.

● 05/21/2018 to present

ER Registration Clerk; Avita Health System

It is a registration clerk’s job and duty to ensure that all information in a patient’s account is up to date and accurate. We must have an understanding of insurances and emergency policies, such as STEMI . It is also our responsibility to answer and transfer phone calls, and correctly file paperwork, among many other things.

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