Business Analysis
Resume:
JOSE PAULO SY-CHANGCO GONZALEZ
Lot * Block *A Villa Caceres Subdivisión
Bgy Dila, Santa Rosa Laguna,
Contact No / 091*-***-**-** / 092*-***-**-**
E-MAIL: *****************@*****.*** / ********@*****.***
WORK SUMMARY:
13 years experience in Business Systems Analysis and Systems Quality Assurance to different industries such as Home Insurance, Auto Insurance, Accident and Health Insurance, Oil / Gas and Alternative Energy.
Involved in full life cycle of Accident and Health Insurance from Requirements Elicitation to Solution Deployment.
Proficient in Business Process Analysis and Design, Systems Quality Assurance & Testing and Project Management and Estimation.
Experienced in providing FORMS production support to end users such as handling queries and writing change requests.
Can work well under pressure and can adhere to strict deadlines.
Has the ability to handle multiple projects and tasks simultaneously.
WORK EXPERIENCE:
Company: AIG Shared Services – Technology
Date Hired: From May 21, 2012 – Present
Position: Business Systems Analyst
Department: Global IT Center - Philippines
AIG is the world’s leading provider of property-casualty and general insurance, with more than 88 million customers in over 100 countries around the globe. Every day, our 64,000-strong team comes together to take on the world’s new challenges in order to help see, build, and secure a better future for everyone.
PRIMARY FUNCTION
As Business Systems Analyst, my roles and responsibilities include:
-Analyzes information provided by different units and translates these into business requirements.
-Collaborates with both business and subject matter experts to clearly establish business needs.
-Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
-Lead ongoing reviews of business processes and developing optimization strategies.
-Maintain user confidence and protect operations by keeping information confidential
-Actively participate in the implementation of approved changes.
-Incorporates business process improvements for operational efficiency into the overall solution
-Conducts QA, End to End and Regression testing for CIP PCG and Premiere Auto. Uses HPQC as tool for logging of test results and defects.
-Works closely with application developers to ensure that the system is built as envisioned and conforming with technical and client requirements.
-Works closely with Systems Quality Assurance Team to ensure compliance of delivered systems with specifications documents.
-Facilitates user acceptance testing activities
-Provides training to system trainers and users
-Communicate with stakeholders to understand their needs.
-Explore existing internal solutions to prevent work duplication.
-Provides support to all end users in resolving application issues and attending to user requests
-Analyze the nature and root cause of issues reported and assist in their efficient resolution
-Analyze the requirements of the requests included in the quarterly releases
-Coordinates with the Technical Team for the best possible solution/approach to meet the business requirements.
-Prepares the Business Requirement Document and Use Case and present these to project stakeholders and Technical Team for signoff
-Prepares Test Cases and Test Scripts and perform System Integration/QA Testing to ensure that system requirements are working as expected.
-Keep stakeholders up to date on the progress of the analysis to make sure recent changes are implemented and communicated.
-Prioritize initiatives based on business needs and requirements.
Company: Vestas Services Philippines
Date Hired: From December 16, 2011 – May 2012
Position: Release Deployment Consultant Expert
Department: Release and Deployment - Global IT Shared Service Center
Vestas is a global leader in manufacturing wind turbines with over 30 years of expertise in design and providing means of sustainable energy next to Oil and Gas industry. Vestas has raised 44,000 wind turbines in 66 countries across 6 continents.
PRIMARY FUNCTION
Responsible in the Major and Minor releases by coordinating with change owners, project managers, test leaders, Developers, Technicians and testers according to the release process defined. As part of the release and deployment management software- such as SAP, Web-based programs and legacy systems are delivered at the highest quality and within the release timelines
-Involved in developing a contact list which all of the involved stakeholders, change owners and application support consultants as a tool for coordinating release and deployment activities.
-Consolidation of super user list in SAP for the organization, maintenance
-Involved in developing the structure of the generic test case library which can be used across all projects by consolidating thus removing redundant test cases, providing input on how to further streamline the test case structure.
-Provided a structure for performance testing specifically in the areas of load and stress testing
-Provided support in release weekend, by ensuring that all the timelines are strictly followed by contacting the persons-in-charge to proceed and provide status on release.
-Involvement in evaluating automated testing tools that will help aid in testing activities.
-Conducted awareness meetings with various departments concerning the Release and Deployment activities.
Company: Accenture Delivery Center in Manila, Philippines
Date Hired: From September 14, 2009 – December 15, 2011
Position: TEAM LEAD
Capability: TCOE - Testing Center of Excellence
PRIMARY FUNCTION:
Performed Manual SAP R/3 Testing using HP Quality Center testing tool. Focusing on Supply Chain Management for Material Management Modules, Lotus Notes to Microsoft Share point Migration and other Web Based Applications. Closely coordinating with software application development team, Business Users to resolve any issues or defects that arise out during the testing process.
Project Experience
Client: Chevron
Duties and Responsibilities:
-Execute Test Scripts in accordance with all validation requirements.
-Record defects and issues in accordance with the project's defect management plan.
-Planning and analyzing high-level software strategies and solutions through functional and technical expertise
-Implementing actions required to deploy an application.
-Create Test Plan for the project and client.
-Implement Testing Execution Guidelines to be use by the Testers.
-Implement Defect Management Process guidelines to be use by the Testers and fixers.
-Providing user support by addressing business inquiries and issues.
-Recommending possible improvements to existing policies / procedures and in matters relating to people, processes and technology (e.g. through active participation in continuous improvement initiatives, quality teams, focus group discussions, root cause analyses, etc.) and then assisting in the implementation of improvements.
-Exercising general supervision over the work performed by Associate Software Engineers (ASEs), Software Engineers (SEs) and new or less experienced Senior Software Engineers (SSEs)
-Managing a project by determining how assignments will be accomplished by the team to meet deadlines with the available resources.
-Planning, organizing, and scheduling of tasks and assignments of team members depending on
the needs and requirements of a project (e.g. directing work being performed by other
teams in resolving production support issues)
-Coordinating the work of the team to ensure that projects are implemented on time and within budget.
-Monitoring and reviewing work progress of team members and providing periodic reports on the
status of a project.
-Ensuring high level of client satisfaction through the delivery of quality products on time.
-Exercising discretion for work assigned with the view to maximizing productivity and realizing the objectives and goals of the project, team and company.
-Performing any other tasks required by management from time to time
Client: AIG Chartis
Project - FIRE
Duties and Responsibilities:
-Execute Test Scripts in accordance with all validation requirements.
-Record defects and issues in accordance with the project's defect management plan.
-Exercising general supervision over the work performed by Associate Software Engineers (ASEs), Software Engineers (SEs) and new or less experienced Senior Software Engineers (SSEs)
-Managing a project by determining how assignments will be accomplished by the team to meet
deadlines with the available resources
-Managing a project by determining how assignments will be accomplished by the team to meet
deadlines with the available resources.
-Ensuring high level of client satisfaction through the delivery of quality products on time.
-Performing any other tasks required by management from time to time.
Company: Accenture Delivery Center in Manila, Philippines
Date Hired: From November 06, 2006 – February 15, 2009
Position: SENIOR SOFTWARE ENGINEER
Capability: Testing Center of Excellence in SAP R/3 applications
PRIMARY FUNCTION:
Performed Manual SAP R/3 Testing using HP Quality Center testing tool. Focusing on Supply Chain Management for Sales and Distribution and Material Management Modules. Closely coordinating with software application development team to resolve any issues or defects that arise out during the testing process.
Project Experience
Client: CHEVRON
Duties and Responsibilities:
-Performed Business Process Integration Testing in SAP R/3 modules Sales Distribution and Material Management under Fuel Supply.
-Lead the Inbound and Outbound Interfaces testing of Chevron Philippines to Non
Client SAP External Systems.
-Completes test scripting process and updates in Master Design
-Facilitates Master Design sessions and provide the scripting process
guidance to the scripting team
-Raises any schedule and scripting issues.
Client: Bristol-Myers Squibb
Duties and Responsibilities:
-Performed manual testing using HP Quality Center in SAP R/3 Sales Distribution Order to check module.
-Execute test scripts in accordance with all validation requirements
-Record defects and issues in accordance with the project's defect management plan
-Work with the application development team to resolve any issues that arise out of the testing process
Company: TEXAS INSTRUMENTS (PHILIPPINES), INCORPORATED
Date Hired: From APRIL 14, 2003 – October 31, 2006
Position: SENIOR MANUFACTURING OPERATIONS SUPERVISOR
Department: MANUFACTURING OPERATIONS (TEST AREA)
PRIMARY FUNCTION:
Supervise Production Specialist (operator) on rotating and normal shifts in producing high quality products to meet customer requirements and on-time delivery. Facilitates production line set-up to meet the policy deployment.
Supervise shift operation at Test Manufacturing. Direct workflow of all products that undergo Electrical Tests to meet Customer requirement. Daily work routines include the attainment of Shift Productivity, meeting Test Cycle Time, monitoring Test Queue to prevent over inventory and aligning machine capacity and more importantly, delivering on time to Post Test critical devices to meet Ship Date.
Duties and Responsibilities:
-Assesses and plans production needs such as machine set-up, people deployment based on wip inventory and priorities to meet customer requirements such as productivity, cycle time, yield and etc.
-Facilitates SGA (small group activities) to ensure the right direction and accomplishment of the team goals.
-Coordinates with all support groups to resolve manufacturing issues such as reject confirmation, lot disposition, project implementation and completion, machine upgrades and qualification, PS training and qualification, and other related activities.
-Ensure area and people safety through training audits, corrective actions, and good working conditions and environment.
-Maintains good working and harmonious relationships among PS and technical supports. Promotes teamwork and positive work attitude.
-Generates cost reduction programs and works on the implementation of process flow simplification and material substitution.
-Participates in the quality control circles, training activities, and recommends action items to improve process control.
-Performs other managerial functions such as:
a.Hiring and transferring, assigning, and disciplining subordinates
b.Laying down of company policies and procedures and/or effective recommendation of the same.
Company: FAST CARGO LOGISTICS CORPORATION
Date Hired: MARCH 01, 2002 – MARCH 31, 2003
Position: BUSINESS ANALYST (Sept 01, 2002 – May 30, 2003)
SYSTEMS ENGINEER (March 01, 2002 – Aug 31, 2002)
Department: INFORMATION SYSTEMS AND BUSINESS DEVELOPMENT
Duties and Responsibilities:
(BUSINESS ANALYST)
-Collate and consolidate VOLUME AND REVENUE MONITORING REPORTS of the branches for all FAST GROUP of companies nationwide.
-Prepare weekly and monthly VOLUME AND REVENUE MONITORING REPORTS by actual revenue versus declared budget in all companies of FAST GROUP.
-Coordinate with all the branches nationwide for all their VOLUME AND REVENUE figures from all revenue types such as air forwarding, sea forwarding, land forwarding, warehousing and other more.
(SYSTEMS ENGINEER)
- Design Systems and Procedures for new work processes that are later to be performed.
-Prepare written procedures for the first time for work processes already being performed.
-Review, analyze and improve systems and procedures controls,
-Prepare, issue and maintain company manuals
a.General System Overview
b.Process Flow Charts or Business Diagram
c.Narrative standard operating procedures
d.Procedural Policies and Business Rules
e.Organizational Charts / Job Descriptions
Company: WISTRON INFOCOMM PHILIPPINES CORPORATION
Formerly (ACER INFORMATION PRODUCT PHILIPPINES)
Date Hired: January 29, 2001 – October 30, 2001
Position: PRODUCTION CONTROL PLANNER
Department: PRODUCTION / MATERIAL CONTROL AND LOGISTICS PLANNING DEPARTMENT
Duties and Responsibilities:
-Update and Issue Production Schedule.
-Conduct regular meeting with Production Department personnel concerning schedules.
-Monitor production lines to know important issues
-Issue finished good input/output report
-Update Input and Shipping projection
-Review shortages of all planned work orders (at least 3 days coverage)
-Inform and highlight material shortages to material control or buyers and get confirmation of material
-Issue Material and Packing List at warehouse.
-Update PCBA status for both main and small boards.
Company: BATAAN MANUFACTURING COMPANY INCORPORATED
Date Hired: August 01, 2000 – December 31, 2000
Position: ASSISTANT PRODUCTION SUPERVISOR
Department: MANUFACTURING ASSEMBLY DEPARTMENT
Duties and Responsibilities:
-Establishes an effective system and procedure in defining material consumption and standards.
-Maximizes utilization of plant space through well-planned lay outing of workstation, equipment, offices and regular rehabilitation of the factory.
-Ensure work progress by monitoring and controlling personnel activities.
-Coordinate with Planning, Purchasing Department for smooth implementation of projects.
Company: FIL PACIFIC APPAREL CORPORATION
Formerly (JAG AND HAGGAR JEANS)
Date Hired: December 13, 1999 – March 31, 2000
Position: INDUSTRIAL ENGINEERING TRAINEE (On the-job training)
Department: INVENTORY PLANNING AND CONTROL DEPARTMENT
Duties and Responsibilities:
-Learned and participated in factory start-up, design of warehousing and inventory systems.
-Assisted in implementing and maintaining Inventory System and Organization of Warehousing set-up.
-Undertakes special projects that will support capacity improvement and space optimization.
EDUCATION ATTAINMENT:
MAPUA INSTITUTE OF TECHNOLOGY, Intramuros Manila Philippines
BACHELOR OF SCIENCE IN INDUSTRIAL ENGINEERING
PHILIPPINE CHRISTIAN UNIVERSITY, Taft Avenue Malate Manila Philippines
Secondary Education (High School)
PHILIPPINE CHRISTIAN UNIVERSITY, Taft Avenue Malate Manila Philippines
Primary Education (Elementary)
PERSONAL BACKGROUND:
Place of Birth – Quezon City, Philippines
Language – English and Tagalog (local dialect)
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