Scrum Data
Resume:
Rashmi Rani
**********.***@*****.***
Citizenship- U.S. Permanent Resident(Green Card)
Summary
●Experienced As Scrum Master and Business analyst over 8+ years of experience in Healthcare, Financial and Banking Domain.
●A dynamic and result oriented professional with extensive experience in software development and Agile transformation at team, program and portfolio level with skills.
●Interact with multiple project teams outside of my immediate span of coverage) through the complete delivery life cycle phase (inception, conception, elaboration & transition) in Agile & Waterfall.
●Receive appreciation in regards to project planning, managing, executing & transitioning skills.
● Strong Knowledge of Software Development Life Cycle (SDLC) using Waterfall and Agile methodologies.
●Excellence in resource managing, budget, schedule tracking, change management skills.
●Experience in conceptualization and implementation to ensure that the projects meet organizational goals and requirements.
●Lead the Team using Agile approaches: SAFe, Kanban, Scrum etc
●Experience working in an Agile, Clarity, MS Project environment.
●Possess a track record of success in generating revenue, meeting project milestones, and developing long-term relationships with clients.
●Working with Project planning activities like Cost estimation, creating charters, finding requests, creating Project schedules, and WBS.
●Experience in using Change & Release Management tools like ServiceNow, Remedy workflow tools, Project Delivery Portal, Project Management Portal.
●Experience working on tools like JIRA, ServiceNow, jira align and SharePoint.
●Strong PMO, governance, analysis and presentation skills, as evidenced in my past track record in producing various types of metrics like burn-down & burn-up charts, team productivity, weekly / monthly / quarterly status reports
●Utilize Microsoft Project to plan project initiatives, communicate goals and provide continual updates on progress.
●Experience in Resource Management, Time Management, and Project Resources
●Working with all stakeholders to rapidly develop multi-prong implementation project plans.
●Highly proficient in using various estimation techniques like work breakdown structure, function point estimation, planning game
●Played various roles whenever it was needed such as Subject Matter Expert, Scrum Master, Product Owner, Product Manager, and User Acceptance Tester.
●Effectively managed the workload and acted as a liaison between cross-functional teams and across projects for timely communication of business requirements and dependencies
●Reputation as a resourceful team player working with integrity and professionalism to earn respect, inspire cooperation and exceed business expectations
●Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments
●Excellent communicator leveraging technical, business and financial acumen to communicate effectively with client executives and their respective teams.
Technical Skills
Methodology: Agile, Safe, Scrum, Kanban, Waterfall
Languages C, SQL, .NET, HTML, XML, Java
Testing Tools: Selenium, JIRA, HP Quality Center, HP ALM
Tools: MS Project, Clarity, Jira, Confluence, Jira Align, HP Quality Center, ServiceNow, MS Office
Excel, Word, Visio, PowerPoint), Joint Application Development (JAD), Agile, RAD,
Rational Unified Process (RUP)
Project Management Tools: MS Visio, MS Word, MS Excel, MS Access, MS Power Point, MS Share point
Operating Systems Windows 95/98/NT/XP/Vista/7/8, MS DOS
ITSM Tools ServiceNow, ITSM, ITIL, ServiceNow Modules Incident, Problem & Change Management, Service Catalog, Service Level Management, CMDB, Asset Management
Database MySQL, PL/SQL, DB2
Education and Certification
M.S. (Computer Science), Uttarakhand Technical University, Dehradun, India
B.S. (Maths), H.N.B. Garhwal University, Uttarakhand, India
Certified Oracle Course Completed, Conducted by HP
Certified Scrum Master from Scrum Alliance (CSM )
Safe Certified Safe advanced Scrum Master (SASM)
Professional Experience
Anthem Inc. Norfolk, VA Aug 2019 – Present
Sr. Scrum Master/ delivery lead
●Organized and facilitated the sprint planning, daily stand-up meetings, Refinement, release planning, demo reviews, retrospectives, and other Scrum-related meetings for multiple projects.
●Coordinated with Product Owners with regards to Product Backlog, Sprint Backlog, Sprint Burndown
●Facilitated scrum teams with the methods to prioritize and resolve defects/bugs, making appropriate commitments through story selection and task definition.
●Anthem, is a provider of health insurance. working on Medicare and Medicaid line of business.
●Reported sprints progress, release notes, metrics like Burndown, burn up, and velocity to the upper management and the team and maintain dashboards.
●Tracked stories using JIRA software and maintained the entire project related documents and decisions in Confluence.
●Worked with the developers assisting them in writing SQL queries for validating data.
●Worked with product owner, other scrum master, and key team member(s) to plan and ensure product backlog is prioritized, groomed, and has sufficient detail ready to be worked on by Scrum teams to avoid any downtime, ambiguity or rework
●Communicated and documented business and technical requirements to development teams and track follow-through using JIRA/Confluence/Jira Align and Agile practice
●Protected development team from outside distractions, impediments or team conflicts, and maintain focus on sprint backlog and project timeline.
●Raise issues as they are found to product owner, including identifying potential issues and roadblocks and working on preventing or eliminating them
●Successfully cleaned up data in JIRA by facilitating backlog grooming sessions and creating User Stories after gathering confirmed business requirements.
●Provided guidance for scrum team performing software development for Waterfall to Agile Engineering projects.
●Led the development and maintenance of team standards, tools and best practices, identification and removal of impediments for scrum teams and facilitate discussion and conflict resolution to empower the scrum teams to self-organize.
●Spearheaded cross-functional teams to facilitate Stakeholders' requirements, implementations, and acceptance criteria, reporting via MS SQL
●Involved as a SCRUM Master in all phases of SCRUM software development life cycle under agile framework, created user stories and documented them into product backlog
●Educated and reinforced both offshore and onshore teams in Agile and Scrum methodology. Facilitated cross-team coordination and collaboration.
●Responsible for developing QA standards and procedures for maintaining test assets around regression testing, which involve the development/customization of scrum's user stories/issues management within Rally.
●Responsible for guiding the development of an agile team into an effective delivery unit with a sustainable cadence
Ameriprise Financial Minneapolis, MN Aug 2018 - July 2019
Sr. Scrum Master/Project Manager
●Deployed a change management process on ServiceNow, assess organizational needs and execute plans to ease the organization through technological cultural transformation. Establish division communication and engagement strategy.
●Implemented, Customized, and Maintained of CMDB Location, Network Devices, Servers and Workstations data in ServiceNow.
●Managed configuration/customization of ServiceNow such as Single-Sign-On, Dashboard, workflow administration, SLA management, Report setup, data imports, Knowledge management tool training as per the need of the business.
●Developed solutions in the ServiceNow platform that are suitable and ITIL compliant, identify and define business solutions for ITIL users.
●Responsible for ensuring the team’s process evolves within organizational guidelines and standards of practice
●Encourage, support, and guide continuous improvement of the team, its products and processes
●Worked with multiple product managers, Client and development teams to assure requirements are captured and recorded using the appropriate agile methodology, such as Scrum, Kanban
●Excellent communicator, able to gain the respect of the team, external stakeholders, and management
●Able to resolve conflict through arbitration, negotiation, reasoned discussion, or escalation
●Identify problems, impediments, dependencies, and other team dysfunctions, and then facilitate quick resolution
●Facilitate the development process
●Uphold and defend, as well as coach and mentor, agile values and principles as expressed in the Agile Manifesto
●Skilled at creating a fully transparent development process
●Worked as a scrum master for one to two scrum teams with a focus on guiding the teams towards improving the way they work
●Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process
●Helps product owner to make the product backlogs in good shape and make them ready for the next sprint
●Responsible to Conduct retrospective meetings
●Organizes and facilitates the sprint planning meeting
●Facilitate agile activities and meetings, including sprint planning, retrospectives and sprint reviews
●Assist the product owner with keeping the backlog groomed
●Assist the team with implementing effective agile disciplinary practices
●Ensure cross-team coordination
●Reach out to the larger company network for impediment removal
●Maintain relevant metrics that provide organizational visibility and help the team see how they are doing
●Understand agile metrics and reporting techniques
●Experience to explain and promote agile engineering practices such as pair programming, continuous delivery, TDD, BDD and refactoring preferred
●Experience using Jira to track and make visible sprint backlog workflow preferred
●Acts as safeguard for the team
Credit one Bank Las Vegas, NV Aug 2016 – July 2018
Scrum Master/ Business Analyst
●Conducted JAD sessions with Subject Matter Experts (SME's) to obtain domain level information, interviewing and asking detailed questions and carefully recording the requirements that can be reviewed and understood by both business & technical team.
●Analyzed budget and/or financial program data to develop annual and multi-year budget estimates for assigned programs and activities.
●Created key artifacts to accurately capture problem statements & support technical teams, including but not limited to use cases, user stories, user acceptance criteria, functional & configuration specifications & technical diagrams in ServiceNow.
●Performed requirements gathering, write, and manage highly complex requirements for large application development projects on ServiceNow.
●Re-mediated issues on applications and make sure updates are done in ServiceNow. Troubleshoot and perform corrective action on ServiceNow.
●Defined users, groups and roles and providing accessing permissions in ServiceNow. Participated in validating Form and Table level using UI Policies in ServiceNow.
●Implemented, Customized, and Maintained of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, CMDB, User Administration, SNOW Reporting and Discovery in ServiceNow.
●Developed solutions in the ServiceNow platform that are suitable and ITIL compliant, identify and define business solutions for ITIL users.
●Managed the quarterly upgrades of ServiceNow tool. Conduct full software development life cycle for customized applications including requirement analysis, design, coding, testing, and training activities.
●Developed and facilitated quality assurance strategies which included test plans, test cases, user acceptance testing, unit, and system testing.
●Created and updated training documentation and provide user training on ITSM tool.
●Prepared mapping document for integration between Jira /Confluence and ServiceNow.
●Developed business intelligence dashboards to track and identify KPI trends/opportunities in line with business user requirements.
●Managed client relations to ensure that application delivery and support expectations are developed, managed, and met.
●Reconciled accounting and financial information between historical records and the general ledger system.
●Performed financial/managerial accounting functions.
●Calculated profit margins from operational to financial performance.
●Defined guidelines on system integration, migration of the application at infra level as well as application level.
●Deployed the code into production, UAT testing, and system integration.
●Enhanced legacy system which had performance issues, data issues and missing fields to implement a new integrated suit.
●Generated customized reports using SQL Server Management Studio, and Business Intelligence Reporting Tool.
●Maintained the master data maintenance of workday and provided financial system services to internal clients as needed.
●Drafted metrics management, analysis, and data collection for reporting.
●Prepared weekly Financial Flash report & Analyzed FTE & Statistical Reports.
●Created governance framework and documented Standard Operational Procedures, tasks and processes execution.
●Worked on Architect design ideas for application monitoring and alerting.
●Interacted with the database group to integrate the new CRAPS Oracle database in the corporate data warehouse for OLAP Reporting via ETL (Extract, Transform & Load).
●Analyzed financial performance, budgets, variances, productivity in General Accounting and in Cost Accounting.
●Reviewed existing committee charters and operations departments to produce shell documents for enterprise risk and financial risk policies.
●Accurately produced, maintained, and prepared for distribution fundamental reporting by agreed upon deadlines.
●Participated in selection and implementation of new financial systems and system updates, ensuring controls and acceptable accounting procedures are followed.
●Developed and modified reconciliation procedures for all financial modules.
●Developed and automated various financial & operational reports utilizing SQL.
Ally Financial, Greater Detroit Area Jan 2015 – Aug 2016
Sr. ServiceNow Business Analyst
●Worked on configuring Incident Management, Problem Management, Change Management, Asset Management, CMDB and SNOW Reporting modules using ITIL process.
●Performed analysis of ServiceNow data to understand and ensure compliance with CMDB and Asset Management processes.
●Assisted in the requirements gathering, design and development/creation of complex dashboards, visualizations and metrics using leading Business Intelligence software.
●Worked closely with internal stakeholders, such as business departments and technical teams, to provide a cohesive analytics environment and align reporting goals with company goals
●Used SQL and Data Validation tool to solve complex business problems and drive business decisions
●Implemented, customized and maintained CMDB Location, network devices, servers and workstations data in ServiceNow.
●Led process and data quality compliance activities, such as QA meetings, discussions of standards and analysis to reinforce quality standards.
●Developed metrics and reporting tools that can be used to measure data quality, data completeness and process compliance.
●Helped in the building of software and hardware models and assorted components (Licenses, Counters, Entitlements, etc).
●Prepared Mapping document for integration between Jira /Confluence and ServiceNow.
●Managed configuration/customization of ServiceNow such as Single-Sign-On, Dashboard, workflow administration, SLA management, Report setup, data imports, Knowledge management tool training as per the need of the business.
●Communicated and documented business and technical requirements to development teams and track follow-through using JIRA/Confluence/other and Agile practices
●Developed solutions in the ServiceNow platform that are suitable and ITIL compliant, identify and define business solutions for ITIL users.
●Supported the team which is responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations and performed quality assurance testing and user acceptance testing.
●Used ServiceNow to serve internal employees but it was used to serve external vendors, partners as well.
●Deployed a change management process on ServiceNow, assess organizational needs and execute plans to ease the organization through technological cultural transformation. Establish division communication and engagement strategy.
●Assisted with training sessions for the new processes and systems.
●Coordinated service, process and procedure rollouts, track and report progress on adoption.
●Created or assist others in the writing of user documentation, instructions and procedures
●Solved analytical problems using data and effectively communicated methodologies and results.
●Collected, analyzed and evaluated data from multiple sources to track project performance; synthesize raw data into digestible and actionable information.
●Conducted deep-dive data analysis, business reporting for business insights and recommendation.
HCL Technologies, Delhi (India) Jan 2012 - Dec 2014
Software Engineer
●Performing all phases of software engineering including requirements analysis, application design, and code development & testing
●Designing and implementing product features in collaboration with business and IT stakeholders.
●Design, develop and test reusable frameworks, libraries and Java components
●Expected to adapt in dynamic and collaborative work environment and make independent decision
●Understand new product capabilities and decompose the implementation into specific functional changes for verification
●Participate in Agile/Scrum methodology to deliver high-quality software releases
●Collaborate with the scrum team to meet project timelines
●Review code and provide feedback relative to best practices and improving performance
●Perform comprehensive testing of product distributions prior to release
●Troubleshoot production support issues post-deployment and come up with solutions as required
●Experience with designing and building user-facing web-applications preferred
●Determine technical changes required to run an application in a cloud native hosting environment
●Recommend least intrusive changes required to accomplish moving applications to a cloud hosting environment
●Create unit tests and make enhancements to applications to reliably run in a cloud hosting environment
●Document changes made for handing-off application to owning teams to maintain the application going forward
●Test and debug software modules.
●Participate in design and code reviews of the various modules and functions.
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