Building ** Aladwah ***

Area **, Musherib **

Doha, Qatar

Phone:974-********

Email: lamasova03@gmai,.com

SHOVA Lama

OBJECTIVE

To excel in sales field and gain as much experience as I can.

SKILLS & ABILITIES

ALLIANCE FRAINCE, NEPAL –FRENCH LANGUAGE (LVL -2:2009)

HAMAD INTERNATIONAL AIRPORT- ARABIC LANGUAGE (BASIC-2018)

Communication, customer service, time management, leadership, organized

EXPERIENCE

CUSTOMER SERVICE AGENT- QATAR AVIATION SERVICES, DOHA QATAR

September 2016 to June 2020

As a baggage service agent handled missing baggage for Qatar Airways and other airlines.

As a base coordinator prepared all the shift arrivals, departure flights, coordinated with operation control and worked with shift duty officer and supervisors.

Reported late, absent and sick staffs to shift supervisors and duty officers, prepared reports.

Worked in all the allocations as per the operational requirement in lounges assisting the senior for arrivals and departures to board all the customers in time.

CONSULATE OFFICER- HON. CONSULATE OF CHILE, KATHMANDU NEPAL

October 2013 to July 2016

Assisting Nepalese and other nationals with Chile visa procedures.

Assisting stranded Chilean nationals, sending new passports.

Working under Chilean Ambassadors and Consuls.

Arranging meetings, travel arrangements, organizing parties with VIPs, attending meetings, preparing minutes, files, attending calls for Hon. Consul.

EXECUTIVE SECRETARY- TEMPLE TIGER GROUP OF COMPANIES, KAMALADI, NEPAL

October 2013 to July 2016

Assisting Executive Chairman with meetings, travel arrangements, visas, preparing minutes, memos, attending calls, organizing parties from VIPs to foreign nationals and welcoming guests.

Replying queries regarding travel packages for sister concerns, resort packages, apartment packages for guests.

Keep tract of staff attendance.

ADMINISTRATION AND MARKETING OFFICER- PRASHANTI MRI, KATHMANDU, NEPAL

July 2010 – September 2013

As a Marketing Officer meet doctors, sell products and packages of MRI especially Orthopedic, Physician, Neuro surgeon, Gastroenterologist, Urologist, Pediatrician etc.

As an Administration officer keep tract of Radiologist doctors, patients and the scanning. Make sure the reports are delivered in time and assist with reports.

Answer queries and enhance sales, answer calls.

EDUCATION

PADMA KANYA MULTIPLE CAMPUS, KATHMANDU, NEPAL – BACHELOR IN ARTS (BA)

2016

Studies include: Psychology, Nutrition, English

NEPAL ENGINEERING COLLEGE, BHAKTAPUR NEPAL – BACHELOR IN COMPUR ENGINEERING (BE)

2001-2004

Studies include: Logical circuit, C++, Mathematics, Applied mechanics

DIPENDRA POLICE SCHOOL, SANGA, KAVRE, NEPAL – +2 (HIGHER SECONDARY SCHOOL)

2000

TRIBHUWAN TRISHULI H.S.SCHOOL, NUWAKOT NEPAL- SCHOOL

1998

TRAINING

RELATED TO QATAR AIRWAYS

Airside Safety Awareness

Handling bomb threat calls

Aviation security awareness erelease

Handling customers with disability

Fire safety in accomodation

QR Altea DCS

Emergency an humanitarian response training

DG-9( dangerous goods)

Digital Tourism Marketing

REFERENCES

MAHENDRA RANA

Qatar Aviation Services

Hamad International Airport, Qatar

Contact: 974-********

RITA J. PRADHAN

Temple Tiger Group of Companies

Kamaladi, Kathmandu, Nepal

Phone: 977 984*******

BASANT RAJ MISHRA

Hon. Consulate of Chile

Kamaladi, Kathmandu Nepal

Phone: 977-*-*******

Contact this candidate