Social Media Service Representative

Michele I. Hardy

Cedar Point, NC *****

760-***-**** *******.*******@*****.***

Linkedin: https://bit.ly/2YpFZss

Driven professional who maintains positive attitude and thrives under pressure.

Welcomes challenges and produces results.

Extensive leadership experience and management of programs and projects.

Proven ability in organizational planning, policy creation and implementation.

Experience in relationship management, change management, problem solving and staff development.

EXPERIENCE

Senior Healthcare Recruiter

Cross Country Healthcare Aug. 2018 - present

Strong believer in cultivating relationships with other human resource staff and hiring professionals in order to promote collaboration and mutual success.

Manage all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement and onboarding.

Creatively source for several hard to-fill areas in the hospital system.

Communicate with hiring managers to adjust to changing needs.

Progressively utilize social media, and other sources to hire high-caliber candidates.

Veterans Service Representative

U.S. Department Of Veteran’s Affairs Apr. 2015 – Apr. 2017

Advocate for veterans while reviewing and researching benefit claims. Provides veterans with an extensive amount of resources of VA benefits.

Responsible for providing legal research and collecting medical, military and other evidence in order to benefit the veteran’s claim. Has in-depth understanding of each stage of the claims process.

Utilizes over 22 years of experience in medical practices, theories, knowledge of anatomy and physiology while researching claimed disabilities. Analyzes medical data, interprets and applies applicable laws and regulations in processing veteran’s claims. Makes determinations in the claims process in determining if examinations are warranted for newly claimed disabilities and reopened claims.

Major contributor to the overall success of special tasks and meeting VBA goals within the regional office. Proven skills in setting priorities, managing workload and researching data for complex claims. Utilizes and updates all required computer systems (such as VBMS, SHARE, COVERS and CAPRI).

Meeting and exceeding all performance goals ahead of scheduled time requirements. Demonstrates strong working and interpersonal relationship skills, resulting in selection to serve on Employee Engagement Committee, Employee Awards committee and several special projects.

Proven public relation abilities. Served as the Regional Office Military Sexual Trauma (MST) Coordinator, covering all cases for the state of Nevada. Utilized an approachable style and treating each claim in a sensitive manner, delivered direct support and a variety of resources to veterans who have experienced MST.

Trade Recruiter

CLP Resources Inc. Sep. 2014 – Mar 2015

Trade Recruiter. Fill the needs of CLP's diverse client base by recruiting and maintaining a highly qualified field employee workforce, identifying job placement opportunities and properly assigning the workforce.

Process customer orders by assigning field employees to customer sites. Assist with conducting assignment follow-up visits to ensure customer satisfaction is being met, safety guidelines are being followed, and worker satisfaction. Conduct all required Quality Assurance Process steps during customer site visits.

Identifies good potential employees and performs required background investigation required for hiring process. Conducts personal interviews and determines the suitability of applicants for employment. Familiar with federal, state and local laws regarding employment practices. Possesses expertise on company's organizational structure and an extensive knowledge of personnel policies. Provides new employees with employee orientation, schedules training and provides human resource assistance. Classifies employees based knowledge, skills, abilities and experience.

Administrative Assistant/Projects Coordinator

Yakima Valley Community College, Yakima, WA Jul. 2013 – Nov. 2013

Provided administrative and staff support to Facility Operations. Coordinated work of unit with that of other areas established and maintained schedules and priorities. Reviewed and researched operating procedures and problems, developed solutions or recommendations. Performed significant portions of projects, working with other professionals and encompassing knowledge of a variety programs. Scheduled intercollege events through coordination and communication with individuals and departments. Reviewed work of professional staff to assure that input/output was in conformance with rules, laws, policies and standards. Provided secretarial support, managed supply items, coordinated with contractors and managed part time employee time cards. Directly oversaw and assisted with the design and relocation of over 1,000 boxes of state archive records to new area. Inventoried and packaged over 400 items for Washington state auction. Coordinated equipment and stored items cleared out of warehouse in order to prepare for new construction sites.

Director, Education and Training Department

Naval Hospital, Bremerton, WA Oct. 2011 – Sept. 2012

Provided direct oversight and the daily management of training and development for over 1,500 hospital personnel within the hospital and 3 outlying clinics. Responsible for several medical training programs to meet requirements for 1,500 hospital personnel. Routinely corresponded with executive management to ensure up to date training requirements and standards were implemented throughout the hospital. As Assistant Equal Opportunity Officer, conducted surveys, compiled data and handled sensitive case materials for resolution and review.

Medical Services Manager

Naval Hospital, Bremerton, WA Sept. 2009 – Sept. 2011

Supervised the daily operations, personnel administration, counseling, mentorship and time keeping measures for 85 medical staff in six medical clinics. Utilized knowledge of the hospital’s operating systems, theories of professional practice, and organizational skills to implement and improve the delivery of medical care to 23,000 patients. Responsible for 58 dental staff members for the delivery of dental care to 16,000 patients. Provided direct oversight in the installation and required training for an $80,000 digital dental radiology machine and workstations throughout four clinics. Led a multifaceted professional team of 39 joint military, partner nation military, civilian volunteers, U.S. Public Health Services in the delivery of 2.7 million dollars in healthcare to 16,000 foreign nationals in five countries in the southwest pacific.

EDUCATION

Human Resources, MS- Brandman University

Health Care Management, BS - Touro University

Navy Senior Enlisted Academy - Navy War College

Veteran’s Service Representative - VBA

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