Customer Service, Social Media

*****.***@*****.*** 817-***-**** WWW.LINKEDIN.COM/IN/M

AZIEMCDONALD

MM

SKILLS

• Branding

• Conflict Resolution

• Customer Service

• HTML/ Coding

• Meltwater

• Microsoft Office Suite

• Presentation/ Pitching

• Project Management

• Relationship Building

• Social Media Platforms

• Verbal and Written

communication

ACTIVITIES AND

MEMBERSHIPS

• Member of Alliance for

Women in Media 2017

-2018

• Member of UNT

Public Relations

Student Society of

America 2017-2018

• NIH Research

Certified

MAZIE MCDONALD

EXPERIENCE

CUSTOMER SERVICE • BABES CHICKEN DINNER HOUSE •

OCTOBER 2013 - CURRENT

Hands-on customer service experience, expressing hospitality with a professional demeanor, and respectful attitude. Train 2-3 new employees yearly. Resolve situations proactively, effectively, and efficiently.

CUSTOMER RELATIONS REPRESENTATIVE• SOUTHWEST AIRLINES

(THROUGH MAKE CORPORATION) • JANUARY 2019 – MAY 2020 Respond to customer concerns by creating personalized communication, implementing resolutions, and build/maintain customer loyalty via phone, email, Facebook, and Twitter. PUBLIC RELATIONS ASSISTANT INTERN • ARTIST UPRISING • JANUARY – MAY 2018

Experience creating media lists, media pitching, and conducting research to help facilitate media plans and PR communication. Help create more traffic and draw attention to Artist Uprising’s brand and purpose.

EDUCATION

BACHELOR OF ARTS IN JOURNALISM - PUBLIC RELATIONS • MAY 2018 • UNIVERSITY OF NORTH TEXAS

ASSOCIATE OF ARTS • DEC 2015 • TARRANT COUNTY COLLEGE

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