Manager Sales
Resume:
LAUREN NIGRO
South Boston, MA *****
*******@*****.***
Education
Bachelor of Arts B.A. Sociology Suffolk University
Client Development Manager Saks Fifth Avenue Boston, MA 2019-Present
Drive sales through client development, event planning and fostering vendor relationships.
Training and coaching stylists in a draw/verses commission and base plus structures on developing and retaining clients.
Partner with vendors to book stylist trainings, support in-store selling incentives, and help drive sales through events.
Effectively manage sales floor to ensure seamless client service and support store team.
Store Director Madewell Burlington/Boston, MA 2016 - 2019
Ensure maximum profitability by keeping payroll within budget, inventory control and analysis of Profit & Loss statements.
Managed all hiring, training and evaluating personnel in sales and merchandising.
Increased profits through comprehensive sales training and troubleshooting profit and loss areas.
Involved in specialized focus groups to help develop company initiatives; improving client service and creating associate incentives.
Operations Manager Sephora Boston, MA 2014 - 2016
Provided support to General Manager by implementing and maintaining seamless operations processes in 26 a million location with over 120 staff members.
Effectively lead a team of 50 direct reports including 3 managers. Responsible for scheduling, ensuring consistent training and career development of direct reports.
Contributed to overall profitability through inventory management.
Managed day and overnight operations teams to ensure minimal loss.
Helped to manage inventory and assets during 2015 renovation with new store opening team.
Co Manager Sephora Cambridge, MA 2012 - 2014
Provided support to the Store Director in a 5.5 million location. Effectively managed up to 45 staff members to deliver sales and service results.
Managed hiring, scheduling, developing and coaching staff, and executing company initiatives. Directly responsible for training, coaching of development of 3 managers in specialized positions and color team of 11.
Responsible for training staff on new technological initiatives and hardware.
Contributed to overall profitability through inventory management.
Store Manager Destination Maternity Braintree, MA 2008 - 2011
Responsible for the overall profitability of the Braintree Mall location. Lead a team of 6 associates and 1 manager. Increased the store volume to 1.1M annually.
Managed all recruiting, hiring, and training.
Increased profits managing payroll, expenses, and inventory management.
Assistant Manager Destination Maternity Boston, MA 2005 - 2007
Responsible for meeting sales goals through hiring and training top talent as well as providing exemplary client service in a niche market.
Trained sales associates in product knowledge and selling techniques.
Implemented and monitored Client Books system: internal marketing and sales tool.
Give product feedback regularly to corporate partners.
Co Manager Destination Maternity Huntington Station, NY / Natick, MA 2007 – 2009
Provided support to the General Manager and directed the overall day-to-day operations.
Responsible for recruiting and hiring employees with the drive to succeed and work towards customer satisfaction.
Managed sales and spa staff towards achieving financial results.
Trained sales staff on product knowledge, successful sales techniques, and providing superior client service.
Refund Coordinator Children’s Hospital Boston, MA 2004 – 2005
Responsible for reviewing, researching and resolving patient payment history to determine source of overpayment.
Worked on IDX and Epic software.
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