****

****

January _ **** - December _ ****

January_2014 - October_2014

November_2014 - December_2016

February_ 2017 - February -2019

Mai-2019 - Up today

PERSONAL

INFORMATION

Sherif Ahmed Anwar

8 Anwar Khalid street,Abu Elwafaa,El Basaaten, Cairo, Egypt,

002***********

add9l9@r.postjobfree.com

8/12/1989 : 08/12/1989

Married : Married

Egyptian : Egyptian

English, Russian, German and

Homebrew :

English, Russian, Hebrew and

German

EDUCATION Cairo University

Bachelor of Arts

73%

Russian cultured center

Russian Diploma

86 %

EXPERIENCE Oasis hotel in Giza

Receptionist

- process of C / In and C /Out .

_ to help the guests with the directions of hotel and where the facilities located .

_ to try to sell hotel facilities as Wifi card .

_ interact with guests to know more about their stay . _ to inform supervisor for any guest complain at guest feedback, even guest didn't write any comment .

Golden 5 resort

Receptionist

-process of C/In and C/Out .

- To help the guest with reservations if Ala carte restaurants .

- Escort VIP guests to their rooms .

Movenpick resort soma bay

Front Office Shift leader

- Process of C/ In and C/ Out .

- responsible for all cashiering process during the shift .

- To handle guest complains and inform daily F.O.M .

- Supervise the attitude of front office agents and guide, train them to get better results .

- Check reception and back office area is tidy and full of required stock . Movenpick hotel Kuwait

Front Office Shift leader

-process of C /In and C/Out .

- Responsible for all cashiering process during my shift .

- To handle guest complains and make report for F.O.M daily .

- Check rates, Segmentation and contracts.

- To make blocking for arrival guests .

- Try to interact with guests get feedback from guests related to stay and to solve their problems if there are and if not to try to raise up reputation .

- exceed guest expectations, before asking we do it . Front Office Supervisor

_Handle Guest complains .

_Supervisor front office agents .

_train front office team .

SHERIF AHMED ANWAR

_Follow up Traces, P.M rooms or any other pending case . _Follow up review of online guest bookings and reply it . _ Make allocation daily and follow up VIP guest requests . _ Cooperate with other department regarding guests requests or special requests .

_ To give brief to Front Office Nanager give for any complains . ACHIEVEMENTS &

AWARDS

Employee of the month 2 times in Movenpick Hurghada Front Office Trainer in Movenpick Hurghada

Front Office professional certificate

PERSONAL

STRENGTHS My limit is the Sky

REFERENCE Hossam Hatem - "Grand Plaza Sharm El Sheikh" Front Office Manager

add9l9@r.postjobfree.com

+201*********

Contact this candidate