English, Russian and Hebrew speaker
Resume:
January _ **** - December _ ****
January_2014 - October_2014
November_2014 - December_2016
February_ 2017 - February -2019
Mai-2019 - Up today
PERSONAL
INFORMATION
Sherif Ahmed Anwar
8 Anwar Khalid street,Abu Elwafaa,El Basaaten, Cairo, Egypt,
****************@*****.***
8/12/1989 : 08/12/1989
Married : Married
Egyptian : Egyptian
English, Russian, German and
Homebrew :
English, Russian, Hebrew and
German
EDUCATION Cairo University
Bachelor of Arts
73%
Russian cultured center
Russian Diploma
86 %
EXPERIENCE Oasis hotel in Giza
Receptionist
- process of C / In and C /Out .
_ to help the guests with the directions of hotel and where the facilities located .
_ to try to sell hotel facilities as Wifi card .
_ interact with guests to know more about their stay . _ to inform supervisor for any guest complain at guest feedback, even guest didn't write any comment .
Golden 5 resort
Receptionist
-process of C/In and C/Out .
- To help the guest with reservations if Ala carte restaurants .
- Escort VIP guests to their rooms .
Movenpick resort soma bay
Front Office Shift leader
- Process of C/ In and C/ Out .
- responsible for all cashiering process during the shift .
- To handle guest complains and inform daily F.O.M .
- Supervise the attitude of front office agents and guide, train them to get better results .
- Check reception and back office area is tidy and full of required stock . Movenpick hotel Kuwait
Front Office Shift leader
-process of C /In and C/Out .
- Responsible for all cashiering process during my shift .
- To handle guest complains and make report for F.O.M daily .
- Check rates, Segmentation and contracts.
- To make blocking for arrival guests .
- Try to interact with guests get feedback from guests related to stay and to solve their problems if there are and if not to try to raise up reputation .
- exceed guest expectations, before asking we do it . Front Office Supervisor
_Handle Guest complains .
_Supervisor front office agents .
_train front office team .
SHERIF AHMED ANWAR
_Follow up Traces, P.M rooms or any other pending case . _Follow up review of online guest bookings and reply it . _ Make allocation daily and follow up VIP guest requests . _ Cooperate with other department regarding guests requests or special requests .
_ To give brief to Front Office Nanager give for any complains . ACHIEVEMENTS &
AWARDS
Employee of the month 2 times in Movenpick Hurghada Front Office Trainer in Movenpick Hurghada
Front Office professional certificate
PERSONAL
STRENGTHS My limit is the Sky
REFERENCE Hossam Hatem - "Grand Plaza Sharm El Sheikh" Front Office Manager
******.*******@*****.***
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