Customer Service Assistant

Ana Caroline Vieira Kitano

*** **** **** ****** *********, New York, NY 10128 **********@*****.***

Phone: +1-646-***-****

Professional Summary

Service-oriented person with over than 5 years background in the serving industry. Core competencies include friendly, professional and passionate as well as excellent communication and time management skills. Handles tasks with accuracy, efficiency and will to learn more.

Skills

Customer and Personal Service.

fluent in Japanese, Portuguese and English.

Complex Problem Solving.

Dedicated hard worker.

Flexible schedule availability.

Time Management.

Learning Strategies.

work Experience

Next Evolution Martial Arts - Front desk

New York,NY 01/2019 - Current

•Welcomed each new arrival pleasantly and confirmed reservations and identification.

•Promptly answered multi-line phone system and greeted callers enthusiastically.

•Confirmed relevant guest information and payment methods to prevent fraud.

•Swiftly responded to room requests and other inquiries made via establishment website, email or phone.

•Drafted professional memos, letters and marketing copy to support business objectives and growth.

Dog walker - self-employeed

New York,NY 08/2017 - 02/2019

customer service agent

forever21- shop assistant

Shinjyuku,Tokyo Japan 04/2015 - 02/2019

•Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

•Oversee the flow of cash or financial instruments.

•Receive payment by cash, check, credit cards, vouchers, or automatic debits.

•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Education

Astugi seinan KouKo

Mar 2015 Hon Astugi, Kanagawa-Ken

Contact this candidate