Sales Customer Service

ANDREA HILBRANT

**************@*****.*** 805-***-****

San Diego, CA 92115

PROFESSIONAL

SUMMARY

Highly motivated sales professional with extensive customer service, management, and sales experience including, a track record of driving increased sales, improving buying experience, and elevating company profile within the target market.

SKILLS Relationship building

Effective leader

Product and Service Sales

Exceptional Customer Service

Adapt to diverse groups

Social perceptiveness

Professional demeanor

Product knowledge

WORK HISTORY Bar Manager Saltwater Dining Group - San Diego, CA 07/2019 - CURRENT

Upsold daily specials and beverage promotions to exceed daily sales goals.

Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Increased profits with enhanced inventory oversight and strategic pricing adjustments.

Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.

Merged productivity initiatives while complying with restaurant policies and procedures.

Took customer orders and capitalized on opportunities to sell special beverage and food options.

Food & Beverage Sales Associate Pico & Los Alamos General Store - Los Alamos, CA 04/2017 - 06/2019

Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases in food and beverage products.

Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Maintained up-to-date knowledge of store sales, payment policies and security standards.

Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Listened to customer needs and desires to identify and recommend optimal products.

Wine Sales Associate Buttonwood Farm Winery & Vineyard - Santa Ynez, CA 10/2015 - 03/2017

Increased sales by offering advice on purchases and promoting additional products.

Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.

Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Assisted customers with signing up for club membership programs and provided details about key benefits.

Educated customers on promotions to enhance sales. EDUCATION California Polytechnic State University-San Luis Obispo, San Luis Obispo, CA 06/2019

Associate of Science: Psychology

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