Patricia Duran

Menifee, CA

add9ka@r.postjobfree.com

951-***-****

To obtain a position which allows me to utilize my extensive customer service and dispatch background while continuing to grow personally and professionally Authorized to work in the US for any employer

Work Experience

DPS Dispatcher

Pechanga Resort & Casino - Temecula, CA

August 2019 to Present

Heavy phones, communicate with officers via radio. Dispatch routine and emergency response for the Department of Public Safety. Communicate with all departments on property regarding routine and emergency events. Fire Alarm monitoring. Coordinate with law enforcement and outside emergency agencies.

Dispatcher

Animal Friends of the Valleys - Wildomar, CA

May 2013 to July 2019

Heavy phones, provided quality and efficient customer service to callers with animal related issues. Prioritized incoming calls, emails and faxes. Dispatched animal control officers via radio for calls for service. Coordinated with law enforcement, and emergency agencies. Data entry, filing, record keeping.

Wine Club Manager

Falkner Winery - Temecula, CA

January 2011 to December 2011

Provided quality customer service face to face and electronically. Daily duties included but not limited to new membership sales, account creation, order entry and problem resolution. Monitored cash and credit card transactions. Responsible for production of Wine Club Newsletter. Various tasks as scheduled or assigned.

Wine Club Manager

Keyways Vineyard and Winery - Temecula, CA

May 2008 to August 2010

Wine Club Concierge

South Coast Winery Resort and Spa - Temecula, CA

February 2007 to February 2008

Wine Club Coordinator

Callaway Vineyard & Winery

2005 to 2007

Education

Bachelor's in Human Services/Addiction

University of Phoenix - Murrieta, CA

2018

Skills

• Microsoft Office (8 years)

• Customer Service (10+ years)

• Dispatching (6 years)

• Administrative Experience (5 years)

• Time Management (10+ years)

• Problem Resolution (10+ years)

• Dispatch

• Call Center

Assessments

Management & Leadership Skills: Impact & Influence — Highly Proficient February 2020

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/ share_to_profile/425fb7f27739dce83ac502f3a3ec0b34eed53dc074545cb7 Teamwork: Interpersonal Skills — Highly Proficient February 2020

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: https://share.indeedassessments.com/share_to_profile/ b772a1969cc7fb7f698ede87701e4d77eed53dc074545cb7

Customer Focus & Orientation — Expert

December 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ c182960c378e2d1b1e353e0732022cd3eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills:

Excellent Written and Verbal Communication Skills, Problem Resolution, Self Starter, Microsoft Office, Administrative Assistant, Clerical Support, Shelter Pro, 2 -way Radio

Contact this candidate