Customer Service Manager
Resume:
Patricia Duran
Menifee, CA
***********@*****.***
To obtain a position which allows me to utilize my extensive customer service and dispatch background while continuing to grow personally and professionally Authorized to work in the US for any employer
Work Experience
DPS Dispatcher
Pechanga Resort & Casino - Temecula, CA
August 2019 to Present
Heavy phones, communicate with officers via radio. Dispatch routine and emergency response for the Department of Public Safety. Communicate with all departments on property regarding routine and emergency events. Fire Alarm monitoring. Coordinate with law enforcement and outside emergency agencies.
Dispatcher
Animal Friends of the Valleys - Wildomar, CA
May 2013 to July 2019
Heavy phones, provided quality and efficient customer service to callers with animal related issues. Prioritized incoming calls, emails and faxes. Dispatched animal control officers via radio for calls for service. Coordinated with law enforcement, and emergency agencies. Data entry, filing, record keeping.
Wine Club Manager
Falkner Winery - Temecula, CA
January 2011 to December 2011
Provided quality customer service face to face and electronically. Daily duties included but not limited to new membership sales, account creation, order entry and problem resolution. Monitored cash and credit card transactions. Responsible for production of Wine Club Newsletter. Various tasks as scheduled or assigned.
Wine Club Manager
Keyways Vineyard and Winery - Temecula, CA
May 2008 to August 2010
Wine Club Concierge
South Coast Winery Resort and Spa - Temecula, CA
February 2007 to February 2008
Wine Club Coordinator
Callaway Vineyard & Winery
2005 to 2007
Education
Bachelor's in Human Services/Addiction
University of Phoenix - Murrieta, CA
2018
Skills
• Microsoft Office (8 years)
• Customer Service (10+ years)
• Dispatching (6 years)
• Administrative Experience (5 years)
• Time Management (10+ years)
• Problem Resolution (10+ years)
• Dispatch
• Call Center
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient February 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/ share_to_profile/425fb7f27739dce83ac502f3a3ec0b34eed53dc074545cb7 Teamwork: Interpersonal Skills — Highly Proficient February 2020
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: https://share.indeedassessments.com/share_to_profile/ b772a1969cc7fb7f698ede87701e4d77eed53dc074545cb7
Customer Focus & Orientation — Expert
December 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ c182960c378e2d1b1e353e0732022cd3eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
Excellent Written and Verbal Communication Skills, Problem Resolution, Self Starter, Microsoft Office, Administrative Assistant, Clerical Support, Shelter Pro, 2 -way Radio
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