Engineer Customer Care

Joneugin S

- Over *+ years of experience in Project and Service domain – ICT & ELV Systems of Parking and Security.

- Coordinated and worked across diverse functional teams – Project, Quality, Design, Supply chain & Safety; in PAN India project sites of CPS - BCSIPL.

- Very Good knowledge in Installation, Testing and Commissioning of SCADA and IOT LORA WAN Based On street & Off street – Parking Management and Guidance system, Dynamic Signages and Video wall.

- Have a penchant for problem solving and looking out for opportunities in ICT & ELV Systems Project Management – Construction and Quality domain.

SKILLS

Project Management

Total Quality Management

Construction Engineering

Technical support

Occupational Health and Safety Engineering

Electronics Document Management (EDM)

People Management & Development

Critical thinking and analytics

Revenue and Fare collection

Microsoft Office

Auto CAD

EDUCATION

PG Diploma in Urban Planning and

Development, Ongoing in IGNOU

AMIIE – Electronics & Communication

Engineering (2017)

(Equivalent to BE/ B.Tech in India)

Indian Institution of Engineers - IIE, 67.57%

Diploma in Electronics &

Communication Engineering (2013)

Department Of Technical Education

DOTE, 76.29%

HSC (2011), Tamilnadu State Board - 60.1%

SSC (2009),Tamilnadu State Board - 68%

Extra Curriculum

Completed the Industrial IoT Using LoRa WAN

Technology Training course in Enthu Acadamic

Completed the ISO 9001:2015 Lead Auditor

QMS Training course in 3Fold Mumbai

Completed the IMS Internal Auditor (ISO

9001:2015, ISO 14001:2015, ISO 45001:2018,

ISO 50001:2018) course in 3Fold Mumbai

Completed the Interconnecting Network

Devices (CCNA) Training course in NIIT,

Bangalore

Completed the Data Entry Operator (A+, N+)

Training course, During my Diploma

PROFESSIONAL EXPERIENCE

Since June’2013 – 6+ Yrs. Working with Central Parking Services Div. Building Control Solution (I) Pvt Ltd is the largest parking management organization in India offering world class parking services with customized design & latest technology in different segments like Smart cities, Airport, Convention center, Malls, Amusement park, Metro station & IT Campus.

Senior Engineer - Project Lead July 2019 to Mar 2020 – 8 Months Ranchi Smart City Project working with Honeywell & Allahabad Smart City Project with L&T.

Responsible to install the Smart parking sensors, LED displays & Centralized server in smart cities.

Responsible for project design review, preparation, submission and approvals of engineering submittals, O&M Manuals to clients

Monitoring and ensuring of Project progress to keep up with prior time schedule and Maintain the Quality in each installation

Knowledge of sourcing, vendor/supplier development & evaluation

Setting up end to end processes in line with organization’s business goals & customer’s requirements

Stakeholder and customer management

Process Improvement (Fine tuning the existing & new process to be implemented) Senior Engineer – Construction & Quality incharge

February 2017 to July 2019 – 2 Yrs 5 Months

Jio Word Centre (DAICEC) at Mumbai, Working with Reliance industries, Samsung C&T.

Responsible Erection, Commissioning, Testing and Handover of Automated Parking Management and Guidance System inbuilt Digital Signage’s & Vehicle detectors.

Document preparation, site supervising & coordinating with clients for timely completion of interface/ dependency requirements.

Responsible to Preparing and submitting Material approvals, Mockup and Bench markings approvals as per project standards.

Preparation of Installation, testing& commissioning of system and functionality – Method statement, Job card, ITP & handover documents.

Preparing Materials inspection report (MIR) and Responsible for products internal testing

& Third party tests.

Responsible for quality of installation, checking the quantity as per approved specification and preparing Work inspection report (WIR), JMR for billing.

Responsible for SAT & FAT

Responsible for the closing the Snag list, internal audits, external audit finding report and Reports maintaining

Responsible to implement Quality term as per project standards. Trainer for Processes and Quality Management Systems

Ensure training consistency and employee overall development in terms of Quality, Safety, grooming, working culture and other Standards.

Coordination with all Project concerned departments and regular meetings with Clients and HOD’s

ACHIEVEMENTS

Recipient of ‘Big Leap – Technology’ Award,

2019 from Building Control Solution

PERSONAL DETAILS

+91 – 981-***-****, Bangalore, IN

*********@*****.***

linkedin.com/in/joneugin-s-1b1722134

D.O.B 21st July 1994

Language - English, Tamil, Hindi & Kannada

Senior Engineer - Service Maintance May 2016 to February 2017 – 8 Months Jio Word Garden, Reliance Corporate Park (RCP) at Mumbai, Working with Reliance industries

Finalizing Annual Maintains Contract with client, coordinate with internal team to provide on time technical support, submitting invoice and payment collection.

Maintain site specific service trackers, Service reports. Prepare and execute site specific periodic system audits. Ensure process satisfies audit requirements.

Troubleshooting the day to day problem for end users in different locations across India through online Remote applications.

Define & develop new mechanism/ product in getting better performance.

Providing End user Training about the system and maintain the equipment’s

Manage Project and technical support SOP as defined.

Supporting Pre & Post Operational Process.

Service Engineer - Service Maintance June 2013 to April 2016 – 2Yrs 10 Months Bangalore International Airport & Taj Airport hotel at Bangalore, Working with GVK Groups and L&T

Working with Various Malls, Metro stations, IT Campus in Bangalore, Mangalore, Mysore, Vizag & Chennai

Inspect/Maintain company equipment/Assets regularly to ensure proper maintenance/accounting.

Coordinate with Technical Ground Staff team in completion of queries and complaints raised by clients

Customer care and support, Work on Customer Feedback mechanism and QA when required

Prevention & Stopping incidents of fraud and dishonesty from Occurring

Closing strategic issues/ problem solving in compliance with the concerned departments

Customer complaint investigation & root cause analysis.

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