Tech Lead

PALLAVI SHARMA, MBA

**** ********** **, **********, ** 682-***-**** **********@*****.**.**

PROFESSIONAL SUMMARY

Talented business analyst offering 13 years' experience with a strong result orientation. Proven track record of driving research-based business outcome along with top-notch decision-making and analytical skills. Recognized for exceptional and effective communication skills to influence key stakeholders.

SKILLS

Business Analysis

Project Management

Stakeholder Management

Communication

Crisis Management

Quality Assurance

MS Office

SharePoint

Corporate Marketing

Business Planning

WORK HISTORY

Project Manager, Sep 2019 – Dec 2019

Cognizant Technology Solutions (Contractor) - Irving, TX

Led the new clients on-boarding project for a leading pharmacy benefits manager

Developed and maintained project plans identifyißng key issues, approaches and KPIs

Stakeholder communication and management to ensure alignment with project objectives

Tech Lead, Apr 2015 – Jun 2018

Tech Mahindra Americas, Plano, TX

Led a strategic process change initiative working across organization, and achieved 80% adoption

Launched surveys to identify the problem areas for the Sales organization

Led a digital asset management project for quick/logical access to collateral, repositories and tools

Worked with various teams to brief analyst firms about client’s capabilities and products/offerings

Stakeholder management and communication

Consultant, Aug 2014 – Apr 2015

Health Connexions, Richardson, TX

Led a research project to identify factors driving purchase intention in the target user base

Created an integrated product marketing plan addressing gap in the existing one

Designed the sales/marketing collaterals to target specific customer segments in the marketplace

Marketing Manager, Sep 2012 – Jan 2014

Trianz Holdings Pvt. Ltd., Hyderabad, India

Developed marketing plans to address business priorities along with sales/business leads

Launched account-based marketing campaigns to increase the penetration of strategic accounts

Responsible for managing the online brand, communications and campaigns

Managed analyst relations to strategically position offerings and products in the marketplace

Manager, Strategy and Business Planning, CEO’s Office, May 2010-Aug 2011

State Street Syntel Services Pvt. Ltd., Mumbai, India

Led benchmarking exercise resulting in productivity gains and load balancing across operation track

Designed the balanced scorecard defining and tracking the KPIs

Responsible for Market Research to analyze market trends/needs/size and competition

Business Analyst/Project Coordinator, Oct 2002 – Jan 2009

Tata Consultancy Services Ltd., Mumbai, USA, Hong Kong

Gathered and documented functional requirements acting as a liaison between IT and Business

Managed client stakeholders and reported the health of the project, highlighting risks, if any

Creating test plans, executing them and working with the business for user acceptance testing

ACADEMIC CREDENTIALS

Indian School of Business (ISB), Hyderabad, India April 2009-10

Post-Graduate Program in Management (Major: Marketing; Minor: Strategy)

Birla Institute of Technology and Science (BITS), Pilani, Rajasthan, India Aug 1998-2002

Bachelor of Engineering (Hons.) Chemical

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