Customer Service Employee Relations
Resume:
EXPERIENCE
HEAD OF HUMAN RESOURCES
DHL Global Forwarding Costa Rica - 2018 to 2020
Approx. 600 employees
- Managing all activities related to human capital such as Compensation
& Benefits, Talent Attraction, Training & Development, Payroll, Engagement, Employee Relations, Disciplinary Actions, Investigations, Health & Wellness, Recognition, Internal Communication, Social Responsibility and Data Protection;
- Creating the conditions for the HR team to ensure actions to provide programs, policies and tools aligned with the company’s strategy. SENIOR HUMAN RESOURCES BUSINESS PARTNER
DHL Global Forwarding Canada - 2015 to 2018
Approx. 400 employees
- Providing expert day-to-day performance management guidance
(coaching, counseling, career development and disciplinary actions) to managers and employees;
- Providing HR training including topics such as Talent Management Program, Feedback and Performance Evaluation;
- Prioritizing data integrity and accuracy to generate and analyze HR related metrics and reports to access and communicate the effectiveness of management and corporate practices;
- Assisting management team in the development of business solutions through organizational development, corporate culture and personnel cost analysis;
- Facilitating annual performance management process by communicating performance review and goal setting instructions to employees and managers;
- Conducting internal investigations;
- Conducting Breakfast & Learn sessions for all employees including other stations;
- Responsible for Bonus and Merit calculation (system, communication, letters and payment), Salary Survey, Sales Incentive Plan, salary adjustments analyzes and salary ranges;
- HR Quality Survey and Employee Opinion Survey follow up;
- Health & Safety committee member;
- Coordinating Engagement initiatives;
- Coordinating Reward & Recognition program and initiatives;
- Recruiting & Selection.
Brazilian
Resident in São Paulo, Brazil
Permanent Resident in Canada
***********@*****.***
https://www.linkedin.com/in/julian
amonguilodfigueira/
PROFESSIONAL PROFILE
HR professional with over 14 years’
experience in Human Resources
areas such as Compensation, Talent
Attraction, Training & Development,
Payroll (HRIS, People Soft, ADP and
Exactus systems), Health & Safety,
Benefits, HR Audit, Social
Responsibility and Compliance.
Generalist experience with deep
knowledge in the Compensation
area, including fix and variable
programs such as Profit Sharing,
Bonus, Merit, Rewards, Salary Policy
Administration (promotion, salary
adjustment, lateral movement),
Talent Retention, Salary Survey, HR
reports and Budgetary
Planning/Administration (Personnel
Costs and other HR accounts). I have
also experience in Controlling and
Customer Service.
ACADEMIC BACKGROUND
MASTER’S DEGREE
MBA with emphasis in People
Management
Fundação Getúlio Vargas (CEAG)
2009 - 2011
POST-GRADUATION
Risk Management
Mackenzie University
2003 - 2004
B.S.
Mathematics with emphasis in
Statistics
Mackenzie University
1999 - 2002
Juliana Monguilod Figueira
HUMAN RESOURCES
HUMAN RESOURCES MANAGER
DHL Global Forwarding Brazil – 2011 to 2015
Approx. 470 employees
- People management including performance reviews, training, disciplinary actions, performance dialogs discussions, engagement actions, conflict management, feedback, hiring and dismissal.
- Employee Opinion Survey, including meetings with all employees to discuss the results and define the action plans to improve the results for the next year;
- Leadership programs (conduction of local programs and support to the regional programs);
- Conducting of Graduation, post-graduation and language course programs;
- Performance Evaluation: trainings to support the leadership team and ensure that a standard process is followed and deadlines are met;
- Labor Union Agreements (negotiating and communication strategy);
- Recruiting & Selection, On & Off Boarding;
- Dismissal request analysis comparison performance, warnings and employee history (position and salary), and corresponding dismissal interview;
- HR Budget/Forecast & P&L;
- Coordinating the Social Responsibilities programs such as TETO, UPstairs, GoTeach and Volunteer Week.
COMPENSATION SPECIALIST
Goodyear Brazil Ltda – 2010 to 2011
- Compensation consulting support to HR Business Partners;
- Variable program accruals (Hourly, Monthly, Executive, Commercial and Expatriate);
- Salary policy administration, Salary Surveys, Salary movements, management report and budget;
- Merit program;
- Conducting and implementation of regional (head office located in Mexico) programs and policies in Brazil.
SENIOR FINANCIAL PLANNING ANALYST & PROCESS
IMPROVEMENT ADVISOR (PIA)
DHL Express Brazil - 2009
- Analyzing of cost variation and support to areas;
- Project management process improvement;
- Mapping of fixed and variable costs;
- Profitability analysis/cost structure;
- Management reports: revenue, cost and performance indicators. SENIOR COMPENSATION ANALYST – 2008 to 2009
HUMAN RESOURCES ANALYST – 2006 to 2008
KEY ACCOUNT ASSISTANT (HP customer) – 2004 to 2006 LANGUAGE SKILLS
ENGLISH
Advanced level (IELTS overall score 7)
SPANISH
Intermediate
INTERNATIONAL EXPERIENCE
COSTA RICA
DHL Global Forwarding
2018 to 2020
CANADA
DHL Global Forwarding
2015 to 2018
USA
DHL’s Regional Office
45 days working at calculating Bonus
and Merit for Americas Region
MEXICO
DHL Express
Two weeks at Mexico for Process
Improvement training
COURSES
Facilitator at DGF Canada
Global Customer Service
Excellence (GCSE) – 2018
Certified Forwarding
Manager (CFM) – 2017
DHL Express Mexico
Green Belt – Process
Improvement Advisor – 2009
Hicks Morley (law firm)
Bill 148 – Are you prepared?
– 2017
Workplace Investigation
Training – 2016
Accommodation Training
Workshop – 2016
REFERENCES
DHL Global Forwarding Costa Rica
Rodrigo Jalil – Country Manager
Luciana Pavam Ezequiel - HR Director
DHL Parcel UK
Peter Krohn – Chief of Finance - CFO
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