Training, Education and Customer Service Professional

Samuel Bernal Jr.

DALLAS, TEXAS ***** ● 817-***-**** ● ******@*****.***

linkedin.com/in/samuel-bernal-jr-052569a1

SUMMARY

Training professional specializing in teaching, leadership development, training, and customer satisfaction. Demonstrated success in improving classroom culture, increasing academic achievement, and equipping people for service through classroom instruction, customer service, and leadership development. Thrived in a fast-paced working environment by managing groups of students and building strong relationships with people.

AREA OF EXPERTISE

• Leadership

• Training

• Professional Development

• Google Classroom

• Presentation

• Customer Service

• Interpersonal Skills

• Public Speaking

EXPERIENCES AND ACHIEVEMENTS

Huntsville ISD – Samuel Walker Houston Elementary - Huntsville, Texas Teacher August 2018 – June 2020

• Developed lessons and conducted instruction for 20 students with different teaching methods, including online learning, to meet diverse student learning needs

• Increased student performance in areas such as reading comprehension, critical thinking, and writing by studying and preparing curriculum

• Improved 85% of student reading comprehension and text fluency to the next grade level through targeted instruction

• Analyzed test data and evaluated academic performance of students to develop intervention projects that address and fill in learning gaps

• Worked collaboratively with a teaching team to map out student learning plans and prepare technical materials to continuously improve student performance

• Publicly presented professional development to faculty on instructional methods that increased student engagement within the K-2 classroom

Conroe ISD – Anderson Elementary - Conroe, Texas

Paraprofessional November 2017 - July 2018

• Facilitated classroom behavior and taught interpersonal skills to mediate between disputes

• Established a system for students to discuss differences and communicate with one another in a positive and productive manner

• Quickly grew a healthy classroom culture by using positive behavior interventions

• Led and motivated students to take ownership for their learning which improved their academic progress in the classroom

• Trained students in soccer, basketball, and football and equipped them with the skills needed to reach target learning objectives

• Managed the time of each classroom rotation and ensured the schedule ran smoothly every single day

Chick-fil-A - Conroe, Texas

Certified Team Leader October 2015 – October 2017

• Trained new employees in customer service which equipped them to maintain a positive and competent image of the Chick-fil-A brand

• Developed training program with managers and directors to ensure new employees received proper training for employment

• Monitored employee compliance with a Learning Management System for new hires and consulted with managers about training needs

• Improved employee morale through feedback on formal evaluations

• Received invoices on catering orders and accurately prepared them for delivery to clients

Pine Cove Christian Camps - Tyler, Texas

Senior Counselor Intern May 2016 – August 2016

• Trained and managed a team of 25 counselors to equip them for the skills they needed to run an efficient and effective camping program

• Provided leadership that cultivated a positive and healthy working environment which motivated counselors to fulfill their role with excellence

• Developed leaders out of counselors through formal evaluations with feedback on continual improvement

• Facilitated discussions from stage and in small groups with cabins to ensure counselors were equipped for teaching

• Organized and kept inventory of camping equipment before traveling to camping locations

EDUCATION

Standard Certificate, EC-6

Texas Teachers

Bachelor of Arts, Political Science

Sam Houston State University

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