Social Media Customer Service
Resume:
Alison J. Saylor
Professional Summary
Sr Lead Recruiter/Division Director Offering 5 years of Recruiting and Staffing Sales Including 16 Years' Technology. A seasoned Recruiting and Sales Professional with solid experience in management and leadership roles. Extensive knowledge in Healthcare IT EMR, ERP, Infrastructure IT, and Telecommunications. Ability to execute management practices that include individual management, team building, training, and quality control. Ability to recruit and obtain high caliber candidates. Excellent background in customer service, exceeding client and candidate expectations by successfully expanding customer base and maximizing revenue potential within the organization. Analytical and organized with the proven ability to identify client and candidate needs, make recommendations and implement effective solutions. Highly skilled in rapidly developing rapport. Ability to interface and communicate with individuals of all levels. Competitive team player with strong work ethics and leadership with highly effective communications skills.
Professional Experience
BeaconHill Staffing- Sr National Recruiter Boston, MA (Remote) 1/7/2019-Current
Locate, recruit, and on-board high caliber candidates nationwide for strategic account client Walt Disney
Daily use of LinkedIn Recruiter, LinkedIn, CareerBuilder, Monster, Dice
Nurture and develop trusting relationships with my consultants
Drive in lead generation for my sales teams
Post jobs via social media and job boards
Robert Half International Inc. - Sr. Lead National Recruiter
Blue Ash, Ohio
09/2017 – 1/1/2019
Locate and phone screen high caliber candidates nationwide for EMR and ERP contract opportunities, contract to hire, and submit to client needs.
Daily use of Linkedin, Careerbuilder, Monster and Dice.
Lead client interviews.
Collect and conduct reference checks.
Nurture and develop trusting relationships with my consultants.
Drive in lead generation for my sales team.
Post jobs via social media and job boards.
Robert Half International Inc. - Division Director
Blue Ash, Ohio
01/2017 - 09/2017
Provides business generation leadership, motivation, and direction to staffing team who I supervise.
Participate in new hires.
Locate high caliber EMR candidates nationwide by using Linkedin, Careerbuilder, Monster, and Dice.
Interview candidates via phone screens, submit to client job needs, conduct introduction and coordinate client interviews with candidates.
Draft client fee letters, coordinate with administration on candidate paper work, background checks, and immunizations.
Collect and conduct reference checks.
Develop and nurture trusting relationships with clients.
Attend Healthcare trade shows to meet with candidates, clients, and continued education on market industry.
Attend leadership meetings, and coordinate team meetings.
Robert Half International Inc. - Sr. Lead National Recruiter
Blue Ash, Ohio
10/2014 - 01/2017
Locate and phone screen high caliber candidates nationwide for IT infrastructure and EMR contract opportunities, and submit to client needs.
Daily use of Linkedin, Careerbuilder, Monster and Dice.
Lead client interviews.
Collect and conduct reference checks.
Nurture and develop trusting relationships with my consultants.
Drive in lead generation for my sales team.
Post jobs via social media and job boards.
TDM, Telecom Decision Makers Inc - Customer Account Manager
Louisville (Remote), KY
11/2012 - 04/2014
Researches and collects pricing proposals from all customers recommended carriers/vendors and additional carrier/vendors that viably profile as identified by TDM sales representatives,.
Formats pricing into spreadsheets to allow easiest comparison of pricing,.
Works with TDM sales to provide "best solution" carrier/vendor recommendations,.
Produces all required contracts and ordering paperwork,.
Completes required paperwork with all basic information including location addresses, contact names, contact numbers, circuit IDs, etc.
Identifies all necessary corporate information, signatures required, and information for orders,.
Submits the required contracts and paperwork to vendors,.
Coordinates with customers and carrier/vendor on installation dates,.
Coordinates orders with on-site staff, corporate support, contracted vendors, and carriers/vendors with pending orders, and expedites orders when authorized by customers.
Provides completion notification documentation for each completed order.
Submits orders as instructed by customers for additions and/or upgrades of services.
Issues "out" orders as requested by customers, confirm with carrier/vendor, and works with Accounts Payable to make sure billing is stopped.
Coordinates relocations and additions with carriers/vendors,.
Performs 1st invoice reviews to insure accuracy of rates, pricing, and products,.
Works with customers helpdesk and carriers/vendors in troubleshooting products.
Attends all necessary customers and vendor meetings,.
Provides best resolution for project processes.
Manages all TDM products for customers locations nation wide.
PowerNet Global Communications - Carrier Account Manager
Fairfield, Ohio
03/2010 - 02/2011
Sold domestic and international voice termination,.
Established and managed customer/client relationships,.
Retained and managed existing customers,.
Tracked and monitored customer communication usage,.
Created accounts in the billing system,.
Conducted invoice reviews to ensure accuracy,.
Implemented rate changes,.
Monitored carrier credit thresholds,.
Maintained and managed carrier aging and collections,.
Monitored assigned account activities such as billing disputes and trouble tickets,.
Arranged testing for customers/vendors; while continuing to work with engineering throughout the testing process,.
Worked with routing component Orcawave for LCR, stats, and reporting.
Helped with troubleshooting by utilizing test call system, Hammer, and Orcawave,.
Monitored customer stats and helped make decisions on LCR,.
Assisted in development and updates for carrier products and services,.
Back-up for Enterprise Wholesale accounts as needed,.
Represented company in Telecom trade shows around the nation.
Carrier Support Specialist
02/2008 - 01/2010
Managed back office paper flow,.
Acted as a liaison for customer and sales with back office systems and support teams,.
Posed as support to sales team as it pertains to progress of accounts.
Created accounts in the billing system,.
Set-up testing for customers/vendors,.
Maintained and managed carrier aging and collections,.
Monitored assigned account activities such as billing disputes and trouble tickets.
PowerNet Global Communications - CRM Supervisor
Fairfield, Ohio
2007 - 2008
Managed total department call volume
Researched complex problems and resolved issues in a timely manner.
Coordinated department schedules to maximize coverage during peak hours.
Oversaw team of customer service professional assisting customers.
Completed documentation and logs each day and generated weekly reports detailing activities.
Responded to customer requests with friendly, knowledgeable service and support.
Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer telephone calls promptly and in an appropriate manner.
Served as liaison for customers, management and sales team.
Research Associate Customer Relationship Associate
02/2001
Received and responded to inbound calls,.
Trouble-shoot service problems by working closely with the carrier customer service representatives,.
Handled customers account balance inquiry, address changes, and rate inquiry,.
Managed mail correspondence concerning request for cancellations, addition service, complaints, etc.
add9gr@r.postjobfree.com
115 Linda Lane, Hamilton, OH 45011
Skills
Senior Recruiter
Division Director
EMR
ERP
IT Infrastructure
Sales & Account Management
IT & Telecom
MS Office (Word, Excel, PowerPoint, Access )
Orcawave
Hammer
SalesForce
Careerbuilder
Monster
Dice
Indeed,
SalesForce
Education
2005
Bachelor of Arts: Liberal Studies
College of Mt. Saint Joseph, Cincinnati Oh.
1999
Hamilton High School
Hamilton, OH
High School Diploma
.
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