Sales Customer Service
Resume:
John Winans
****.******@*******.***
Summary of Qualifications
An accomplished professional with years of combined experience in Real Estate, management, business development, quality assurance, training, program management, sales and marketing. Possess very strong problem solving skills along with clear and concise communication skills; able to present information to various groups through trainings, workshops and seminars. Great people skills, outstanding work ethic, and a strong decision maker with leadership ability. Works well with others, as well as independently. Able to prioritize effectively, multi task with attention to details and achieve goals and objectives. Graphic Design skills and a creative imagination that produces results. A unique ability to build strong, long-lasting relationships. Strength in troubleshooting any situation to find best practices to streamline any process from helping a company find solutions to complex issues to helping a client decide if a home was right for them.
Professional Experience
Licensed Real Estate Sales Agent / Realtor
Cypress, Texas July 2015 to Present
Outside sales
Listing agent – Coordinate home selling process: staging, open houses, photography, CMAs, negotiations, pricing, showings, etc.
Buyer’s (Selling) agent – Assist with contractor coordination, walk-throughs, negotiations, scheduling, damage control, advocate, and voice of reason.
Marketing, lead conversion, building rapport, business development, networking, expos, home buying seminars, identifying needs, anticipating customer needs, and follow up – follow up – follow up.
Outside Sales - finding lead opportunities and converting leads to clients. Increasing sales by helping potential customers realize my services are required/needed, therefore converting said customers to clients. REDirect Magazine February 2013 to July 2015
Cypress, Texas
Publisher/Business Development/Outside Sales/Community & Realtor Relations/Graphic Design/Web Design
Creating and editing video content for advertising agents/inspectors/loan officers/ etc.
Work closely with clients to determine their business needs, target markets, design ideas to give the customer a truly custom design for any and all advertisement
Marketing for both REDirect and our clients to increase our value and profitability for all
A very strong networking presence throughout the Northwest area communities
Member of multiple networking groups and responsible for delivering commercials/presentations to large groups of people/companies at any given networking group
Attend various real estate related events and meetings increasing industry relationships
Outside sales - sales calls, follow-ups, maintaining accounts
Responsible for every aspect of design including working with customers to create ads that display their company/services in such a way that appeals to their target market and other potential customers
Responsible for all marketing campaigns and placement of all advertisements
Responsible for all audio article creation and editing Hewlett Packard/Compaq February 2000 to January 2013 Houston, Texas
Global Quality Lead (Hewlett Packard)
Quality Assurance consisting of performing calibration with outsourcers as well as offshore Quality Control team to assure company standards are being met.
Creation of Quality Form used to assess call agents taking into account company needs, industry standards, COCP, and JD Powers requirements.
Program Management / Business Analysis qualified Green Belt and 6 Sigma
Responsible for implementing new processes/procedures as well as analyzing existing processes to streamline various procedures on a Global level for our Server, Desktops and Portables.
Analyzing raw data / customer feedback to determine causes of customer dissatisfaction and implementing action plans to resolve those issues at a Global level.
QA Specialist charged with finding and tracking trends, review of work instructions and confirming that adherence of the work instructions were followed at a North America and Global level. Have worked closely with India, China and Canadian technicians performing calibrations sessions and training. Qualified in PDASR
(COCP)
Fluor Daniel, Inc. 1995 to 1999
Deer Park, Texas/Sugar Land, Texas
Assistant Manager /NDE/QA-QC Technician
CAWI, NDE Level II in PT (Liquid Penetrant), MT (Magnetic Particle), RT (Radiographic testing), CT
(Concrete) and ET (Eddy Current).
Management of three crews in six different locations in and around Houston area.
Responsible for inspection of process piping, storage tanks, exchangers, foundations, (any structure that falls within building guidelines mandated either by the State of Texas, ASME, API or by Fluor Daniel, Inc.)
Managed quality services, consisting of fourteen team members. Responsible for the scheduling and customer interaction.
Responsible for uploading and downloading of ultrasonic equipment, (DL Plus Parametric) as well as configuration of all ultrasonic equipment.
Marketing and sales of services.
Contract Work – Various Companies 1990 to 1995
KCI Contractors, Austin Industries, US Contractors, Fluor Daniel, Inc. Houston, Texas
Pipe Fitter/Plumber/Expeditor/Iron Worker/Instrumentation
Fabrication and installation of various types of pipe and structural materials.
Expediting shipping and receiving of materials.
Filing and time keeping for over 200 personnel on a daily basis. Summary of Skills:
Adobe InDesign/Photoshop/Illustrator/
Lightroom/Audition/ MS Publisher
WordPress
Apple/PC
Hardware/Software Technician
Network installation/Configuration
Internet Application Support
All Microsoft Products
Excellent Trouble Shooting Skills
News (weld mapping)
Hardware Desktop, Servers, Laptop (IT
support)
Excellent Customer Service
Excellent Management Skills
Education/Training/Certifications:
Licensed Real Estate Sales Agent – TREC License #658113
Computer Technology Solutions, The Woodlands, Texas o A+ Certification
Hewlett Packard/Compaq Training – Certified Professional Program o APS – Accredited Platform Specialist – Integration Certification o ACT Certification
San Jacinto College – Process Technology Certification
American Welding Society – Associate Welding Inspector Certification
TROXLER Electronic Laboratories – Nuclear Gauge Safety Training Program
Licensed Radiographer State of Texas from 1996 - 1999
Ruidoso High School, Ruidoso, New Mexico - 1990
Organizations/Activities/Interests:
Houston Livestock Show & Rodeo Committeeman – Gatekeepers
World’s Championship Bar-B-Que Cook-Off Team – Houston
Network Texas, JVPNG, Cy-Fair Houston Chamber of Commerce, Houston Northwest Chamber of Commerce
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