Executive Assistant Customer Service
Resume:
Jennifer Delancy
Woodland Hills, CA 91367
**********@*****.*********:**********@*****.***
mailto:**********@*****.***
OBJECTIVE:
Highly organized and detail-oriented Executive Assistant providing high-quality administrative assistance. Top skills include complex calendar management, meetings and event coordination, facilitating communication, and logistics for domestic/international travel and transportation. Skilled at multi-tasking while maintaining strong attention to detail.
Takes initiative to improve processes in areas such as human resources, recruiting, and general office management. Builds proactive and collaborative working relationships with executives, managers, staff, clients and vendors, responding to changing and multiple priorities. Discrete, meticulous, and experienced in working with confidential matters with good judgment.
PROFILE:
Accomplished Executive Assistant with experience providing high-level support to a CEO and other top executives.
Consummate professional dedicated to making the lives of a busy executive easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents, manage busy calendars; and efficiently handle daily office tasks.
Proficient user of MS Office (Word, Excel, Powerpoint, and Outlook)
EXPERIENCE:
Legal Aid Foundation (Contract position) – Los Angeles, CA November 2019 – February 2020
Executive Assistant to the Executive Director, Deputy Director and Director of Litigation and Policy
Supported Executive Director, Deputy Director and Director of Litigation and Policy in all day to day activities including routine and advanced administrative tasks.
Supported the Board of Directors and its committees, including coordinating meetings of the Board of Directors and its committees, maintaining board documentation, keeping minutes of meetings, preparing agendas, and preparing and distributing board packets
Provided high-level administrative support to the Executive Director, in addition to coordinating and completing special projects and assignments
Ensured administrative office operates effectively and efficiently, and is well organized.
Served as a liaison between the Executive Director and senior-level management staff, members of the Board Directors, donors, and volunteers.
Maintained quality filing and communications systems including electronic document management and archiving
Managed documents requiring signatures and authorizations
Managed domestic travel arrangements for staff
Drafted and designed general correspondences, memos, charts, tables, graphs, agendas and minutes. Proofread copy for spelling, grammar, and layout, making appropriate changes
Worked on complex assignments where independent action and a high degree of initiative are required;
Screened incoming correspondence in a wide range of areas requiring a thorough knowledge of procedures and policies of the Foundation
Exercised diplomacy, independent judgment and initiative in screening incoming calls
Coordinates meeting and retreat logistics, and prepares agendas
Paige Denim, LLC – Culver City, CA May 2019 – October 2019
Executive Assistant to the COO and VP of Sourcing
Scheduled and managed all necessary arrangements for all vendor meetings and conferences: logistics, distribution of materials and recording minutes.
Coordinated international and domestic travel and ground arrangements.
Organized and prioritize large volumes of information, emails and calls that need immediate attention for COO and VP.
Managed calendars, correspondence, presentations, expense reporting and reconciling.
Schedule personal appointments and reservations. Family members included when needed as well (medical/dental, personal care, lunch/dinner)
The Collected Group – Vernon, CA August 2017 – April 2019
Executive Assistant to President of Global Supply
Interacted frequently and successfully with senior executives on various matters.
Scheduled daily meetings, and maintain calendars with the ability to understand and anticipate challenges facing leadership executives and be able to manage and reschedule priorities effectively and proactively.
Coordinated travel arrangements including flights, hotels, local transportation, providing itineraries, and arranging passport/visa requirements if necessary.
Compiled reports, letters, and memos, and analysis using various software tools, including Word, Excel, and PowerPoint.
Handled and maintain highly confidential and sensitive information.
Reconciled time, invoices, expense reports, and manage weekly processing; ensure adherence to compliance guidelines.
Prepared correspondence, often acting independently, including letters, memos, agendas, and reports; prepare additional documentation as needed including composing, proofreading, formatting, and editing documents.
Maintained hardcopy as well as electronic filing systems for all standard and confidential files.
Worked very closely with company designers on design calendar, ensuring they stay on schedule
Answered calls, handle routine and complex questions and maintain a log of messages for President of Global Supply Chain’s daily review.
Monitored emails, and use best judgment to respond on behalf of President of Global Supply Chain.
Managed various personal needs including making meal reservations, locating event tickets, ordering flowers and sending gifts.
Created and manage a current database of vendors and supply chain contacts.
Developed a good working relationship with all levels of staff.
GlassRatner Capital Advisory Firm - Century City, CA September 2014 – January 2017
Executive Assistant/Office Manager
●Provided support to the Principle, Senior Managing Directors and Managing Director.
●Performed complex administrative duties. Produced reports for all management needs.
●Oversaw all administrative details for various functions, including internal and offsite meetings.
●Created and designed forms and documents which became company standard.
●Performed key research for various cases.
●Developed checklist for new hires.
●Processed all invoices and accrued monthly expenses to ensure timely payments.
●Planed, organized, and controlled the entire office administration.
●Worked with human resource department and hire candidates.
●Organized office parties, excursions and in-house activities.
●Managed the clerical aspect of the organization.
●Managed Executive calendar, including setting up meetings and scheduling appointments.
●Prepared and reconciled expense reports.
●Handled all domestic and international travel arrangements.
Final Draft, Inc, (Contract position) Calabasas, CA August 2013 – August 2014
Sales/Executive Assistant to President
●Performed a variety of administrative and executive support tasks, which may be highly confidential and sensitive.
●Processed, compiled, and assimilated all incoming orders from various retailers.
●Audited and confirmed individual customer orders taken by customer service representatives.
●Generated and managed various sales reports using Mas90.
●Managed the distribution of volume licenses.
●Analyzed and processed requests from new retailers to carry products.
●Corresponded directly with retailers on order processing/shipping departments.
●Read and screened incoming correspondences from forms on website, performed preliminary assessment of the importance of materials, handled most matters personally, and forwarded materials to the appropriate individuals.
●Assisted various individuals in sales department while they were in and out of the office.
●Worked closely with Marketing Department on current and upcoming marketing campaigns and projects.
Toyology, West Hills, CA May 2011 – December 2012
Executive Assistant
●Provided executive-level administrative support to the President of Toyology as well as ten sales representatives with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.
●Organized the details of special events, flash site events, travel arrangements, corporate agendas and itineraries.
●Directed business relations and distribution of company literature to stimulate client interest and sales leads.
Prober and Raphael a Law Corporation, Woodland Hills, CA August 2008- December 2010
Executive Assistant
●Communicated between Attorneys and Creditor Clients Nationwide while maintaining files throughout the Bankruptcy process. Proficient in Chapter 7, 11 and 13 cases.
●Tracked and maintained Bankruptcy case and file status, communicated with our Clients promptly and accurately, communicated with Local Counsel, ran and read PACERS, requested and tracked Court documents as well as Loan Documents.
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