Project Manager
Resume:
Michael Roepke
Plymouth, MN 55442
cell 612-***-****
******.****@*****.***
PROFILE
PMP Certification Exam scheduled for April 2020. Delayed because of COVID19.
Strong Project Management skills. Agile, Waterfall and SDLC methodologies.
Proficient at Microsoft Excel, Access, PowerPoint, Project, CRM/ERP.
Creative at troubleshooting computer hardware and software issues and problem solving
Excellent communications and customer service skills
Strong teamwork and leadership skills
Strong organizational skills with an attention to accuracy and detail with the ability to meet deadlines
Experience
Project Manager Sick Inc. June 2018 to January 2020
Project Manager for Sick’s Logistics Automation group focused on conveyor barcode reading systems for large retail distribution centers. (Amazon, Walmart, Kohl’s, The Home Depot, Michaels).
Manage electrical and mechanical engineering departments through project design and implementation ensuring customer satisfaction throughout the project life cycle.
Schedule onsite technician activities and coordinate project roll-out phases including material deliveries, engineering support and commissioning/testing.
Project financial responsibilities including managing costs and margins, change orders, overall project plan and execution, vendor partner activities, facilitating project-related internal and external meetings, and overall customer satisfaction.
Manage on average 12-15 active projects at a time ranging in complexity, scope, and milestone requirements.
Project Manager TEKsystems January 2018 to June 2018
(Contract with Bailiwick)
Project Manager for Target’s remodel Project of US sites
Portfolio Management including developing comprehensive project plans, critical path and associated timelines.
Planning for change, issue and risk management; coordinating quality control and ensuring efficient communication across all internal departments.
Working with Account Executive to maintain and improve customer relations and value selling.
Project Analyst Functions including management of technicians, placing service calls in support of accounts, follow-up on project deliverables, validate survey data in customer system for customer renovations.
Project financial responsibilities including managing costs and margins, overall project plan and execution, vendor partner activities, facilitating project-related internal and external meetings, overall customer satisfaction.
3M NAC Coordinator TEKsystems March 2017 to January 2018
(Contract with 3M Corp.)
Project Manager for 3M’s Global Network Access Control Implementation Project of US sites
Schedule, organize and oversee execution of multiple phases of NAC implementation for a site from start to finish.
Collaborate with 3M Infrastructure personnel and 3M Site Management to plan execution of NAC phases to minimize impact on business elements.
Manage project workflow using Agile methodology
Review of site WAN logical and Switch Interconnect diagrams for 3M Change Management tickets, DNS changes, network device authentication, and firewall access.
Led network cutover personnel and activities minimizing impact to site production and scope creep.
Michael Roepke Page 2
Project Manager BLM Technologies April 2016 to January 2017
Mange and direct all aspects of project delivery, including management of project support staff, creation of technical instructions and on time project deliverables.
Provide cost and labor estimates by defining staffing needs and creating SOW
Create and distribute summary report for customer and internal team
Provide scorecard to customer and evaluate performance of lead technicians based on target times and completion of tasks within SOW guidelines
Evaluate financials by comparing how onsite events are affecting estimated and actual cost per revenue
Review and approve billing prior to invoicing customers
Update monthly forecasts
Create monthly summary to evaluate overall success level and inform best practices
Service Desk Analyst Virteva January 2016 to April 2016
Virteva delivers managed IT services and project-based consulting services that optimize the customer’s IT infrastructure and operations.
Proficient knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware
Handel telephone inquiries and troubleshooting of hardware, software, or network problems
Document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
Document all customer interaction with high attention to detail and accuracy
Project Coordinator Promotion Technology Group January 2014 to April 2015
Technical Support & Client Services
Assist Project Manager to coordinate national rollouts of custom technology solutions that include audio/visual, digital signage, interactive technologies and unique solutions
Zendesk ticketing system administrator. Assisted in companywide implementation of this ticketing system.
Working knowledge of Sage 100 ERP
Provided technical support to 14 client accounts that includes beginning to end resolution of technical issues
Excellent customer service skills while handling 10-20 technical support calls per day
Cloud Support Specialist (Internship) Nology Networks July/August 2013
Education B.A. Management Information Systems/Management Augsburg College
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