Customer Service Medical

SWATI PRIYA ** Kennedy Dr

(Administrative Assistance / Software QA) N Chelmsford, MA 01863

Contact: +1-401-***-****

Email: *****.***********@*****.***

Work Status: H4-EAD

PROFESSIONAL SUMMARY:

An Enthusiast and dedicated Professional looking for challenging role to utilize my skills for various products /applications for an organisation.

Currently working as Admin assistance and have aspiration as well as some background in IT QA role, Sales, Customer Services etc.

SKILLs:

Experience in Administrative Assistance job.

Good understanding of healthcare / medical / insurance terminologies and reimbursement processes.

Experience in handling Medical Records and e-Billings.

In-depth knowledge of SDLC and Defect/Bug Life cycle.

Experience in Customer Service and Support

Experience in Manual Testing and Test procedure.

Experience in Sales

Good Computer Knowledge.

Good knowledge of Microsoft office products and Software

Experience in Manual Testing.

Experience in Software Quality Assurance and Testing procedures.

Understanding of software development process.

Experience in Data Load Testing for Enterprise Dataware House Project.

Good knowledge of Testing Tools, Sqls, Defect Tracking system.

.

TOOLs & TECHNICAL SKILLs:

Operating Systems

Windows XP, Window 7, Window 8, Window 8, Unix, Microsoft Office tool (MS Word / Excel / PPT / Outlook/skype)

Databases

Excel / Oracle

Tools & Utilities

JIRA / MCQ (ALM)

Web Browsers

IE, Chrome, Firefox, Safari

PROFESSIONAL SUMMARY

Job 1 : - Administrative Assistant (Reimbursement ), LogixHealth Inc, Bedford MA

May 2019- Present

My responsibility:

oAssist Account Managers with collection agency billing / reimbursement and communication

oMaintain the quality of reports.

oAssist Account Managers with various reports created for clients

oMaintain one-line Medicaid secondary claims

oProcessing medical claims, billing and reimbursements.

oProcess all Medical Record requests from collection agencies

oPerform other administrative tasks as requested.

Job 2 : - Customer Service Associate, Walgreen, Woonsocket RI / North Billerica MA

Jan 2019- April 2019

My responsibility:

oEngages customers and patients by greeting them and offering assistance with products and services.

oRecommends items for sale to customer and recommends trade-up and/or companion items.

oRegisters customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

oPromoting various promotions/rewards/Credit cards to the customers.

Job 3 : - Sales Associate, American Eagle, North Attleborough, MA

Aug 2018- Dec 2018

My responsibility:

oHigh quality Customer Support for incoming customers.

oHelp Customer to find and make right collection of Apparels/Accessories.

oPerforming Point of Sale/Register activities.

oPromoting various promotions/rewards/Credit cards to the customers.

Job 4 : - Software QA Associate, EaseOps Ltd, Noida India,

June 2014- Nov 2015

Client

NDC Creative.

Location

Offshore location, Noida.

Duration

June’2014 - Oct’2014

Project Title

EDW Release 2

Project Description

The purpose of project was to support and enhance an existing Enterprise DataWarehouse project built in SQL Server based Application and Informatica as ETL tool.

Tools & Utilities

HP ALM (Previously QC), Toad/ Pl/Sql developer, Informatica 9.x, Putty

My responsibility

My responsibility:

oTesting and validate ETL(Informatica) jobs.

oValidate Data Loaded into EDWH using Toad and sql

oRaise defect for any issue.

oRevalidate the defects

EDUCATIONAL QUALIFICATION

DEGREE/

COURSE

INSTITUTION

UNIVERSITY/

BOARD

SCORE

B.E (Electronics & Tele Comm. Engineering)

Sathyabama

University, Chennai

Sathyabama

University, Chennai

7.1 CGPA

PERSONAL PROFILE

DOB : 06/17/1992

Gender : Female

Maritial Status : Married

Nationality : Indian

REFERENCES

1.Mani Sagar (Integration Engineer, Fresenius Medical Care NA, ****.*****@***-**.***, mob: 401-***-**** )

2.Rajeev Kumar (Technical Manager, AIG NY, ******.*****@*****.***, mob: 224-***-**** )

DECLARATION

I hereby declare that the above information is true to the best of my knowledge.

PLACE- N Billerica, MA

DATE- 6.25.2020 SWATI PRIYA

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