Paulo L. Padilla

*** *. ********* ******, **** Pedro Cruz, San Juan City

+639*********

add9a7@r.postjobfree.com

Professional Summary

An HR Partner with more than 10 years of experience across industries of outsourcing and manpower consulting guided by industry frameworks on Service Management, Process Excellence, and Metrics/Analytics.

Furthermore, carries an output-based leadership style (Teamwork and Development) with entrepreneurial aptitude (Business Acumen) that works effectively across levels of the organization (Strong Interpersonal Relationship) and an attitude that understands strategic alignment in a fast-paced environment (Initiative and Values).

Skills

Operational Skills: Project Management, Metrics/Analytics, and Operational Excellence.

HR Program Management: People-CMM and CMMi, HR Analytics, HR Helpdesk, Process Workflows, and Audits.

Technical Skills: MS Project Management, MS Visio, SharePoint, SuccessFactors (S-User), and Solarwinds (S-User).

Green Belt Six Sigma trained

Objective

To drive and enable the business with Organizational Strategies and inspiring talents on delivery excellence and transformation.

Work Experiences

Cimpress Philippines, Inc. – Taguig City, Philippines (February 2020 – present)

HR Manager for HR Operations and Business Partner – Employee Relations

To guide and manage overall provision of Human Resources services, policies, and programs for the site. Major areas directed are: Organizational Development on Process Improvement and Analytics, Compensation Strategy; Benefits Administration; Performance Management and Improvement Systems; Employment and Compliance to regulatory concerns; and Policy Development and Documentation.

To lead initiatives for Employee Feedback and solutions for Employee Lifecycle.

To govern and provide improvements on HR tools especially HRIS.

Concepcion Industries Corporation – Paranaque City, Philippines (December 2017 – June 2019)

HR Analytics and Technology Lead

To build and manage an HR Analytics function and lead the detailed statistical analysis of human capital to identify actionable insights and build predictive models.

Set bold technical roadmaps & push a team to deliver work at their highest potential. (HR Technology)

Operational Analytics - Use data analytics and specialized Business Analytics (Business Intelligence) techniques for the investigation of all relevant data to derive insights for decision-making.

Management of Employment Cost for HR in the Business.

Key Milestones:

Customer Centric Awardee for Q2 Townhall of CBSi (August 2018) as a speaker for Customer Experience.

Recipient of 2018 Customer Centric Legend Award – HR Operations and COE Team as HR Helpdesk Administrator. (January 2019) for sustained excellent service delivery on HR Processes across the organization.

Transformation of HR Dashboard.

P&DP Wellness Spa – San Juan City Philippines (November 2015 – August 2019)

Business Owner

To set-up the business from ground up – Computer Shop and Spa Business (Family Business).

oServices offerings, Manpower, Marketing, Reports include Time Sheet, Inventory, and Financials.

Overall accountable for the health of the businesses.

Accenture, Inc – Pioneer, Mandaluyong City, Philippines (August 2012 – July 2015)

HR Service Excellence and Compliance Specialist – Strategic Business Analytics (January 2015 – July 2015)

Partners with different stakeholders (Business and HR) in identifying client needs and solutions and lead the design and implementation of projects that drive Human Resources’ performance for client satisfaction.

To execute Service Management Framework consisting of Geographic Unit Governance and Service Definitions, Voice of the Customer (VoC), Service Delivery Satisfaction and other surveys, Local Action Planning, Service Metrics and Dashboard reporting, Incident & Problem Management across all entities and Shared Services Group.

Supports Process Owners in discussion with the different Entity Leads as required. The function is to facilitate and be an SME (Subject Matter Expect) during Post-Service Management Reviews between the Shared Services Team and Process Owners.

Key Milestones:

Co-program and managed the review with implementation of the local delivery center’s self-service tool and its processes leading to a multi-layered process improvement affecting the Shared Services Group’s performance metrics and process alignment with Human Resources unit.

oTool-related: Automation of Acknowledgment (Helpdesk)

oProcess-related: Differentiated High Touch, Quality Audit Form and Process, Response Rate for Voice of the Customer (VoC), Escalation Process, Defaulter Governance, Service Desk Scripts, and FAQs.

oReports-related: Accountability on Weekly Report, Format and Details (Metrics) of Monthly Service Performance Report.

HR Service Excellence and Compliance Specialist – Process Capability (August 2012 – December 2014)

Supports the implementation and operation of Global HR Projects and handles the associated administration processes to support Accenture’s business strategy and/or address key business issues. These projects include: Global projects, Workforce or workgroup specific projects, and Entity projects, and/or geographic specific projects (HR Compliance and Risk Management).

Facilitates the design and implementation of various HR processes ensuring compliance to established standards (HR Process Capability/Excellence).

Coordinates process improvement initiatives with stakeholders and process owners. Conduct internal quality audits to ensure sustained compliance to HR process and standards.

Key Milestones:

Co-program, managed, and achieved Level 5 Re-Certification (People-CMM) to global requirements for the Technology Business Entity (GDN for Technology in the Philippines) last May 2014. Overall project management of 22 process areas affecting delivery and non-delivery practices for capability maturity.

Lead the review, deployment and implementation of a Fit to Work Program for Pregnant Employees and achieved compliance for Human Resources to local requirements of the Philippine Delivery Center last April 2014.

Awardee of HR Kaagapay Award (SIKAP - Business Operator) for Q2 of 2014.

Semiconductor Test Services, LLC – Clark, Pampanga, Philippines (September 2008 – May 2012)

Human Resources and Finance Manager (February 2011– May 2012)

Reported to Executive Level Management (CFO, Directors, Asia Pacific Managers).

Maintained and oversee the overall human resource department of Philippine Office.

oFormulation and implementation of company policies and procedures for Human Resources.

oOversee the design and conduct of the company’s strategic recruitment, compensation strategy and other programs related to development and benefits of employees - Compensation and Benefits (Strategy),

Maintained overall financial analysis of Philippine Office – Financial Reports, Contract Negotiations, and Budget and Cost Management.

oMaintained and administered financial contracts (statement of work and quotations) for clients.

oManaged and controlled operational and departmental budgets.

Key Milestones:

Yielded cost improvements of 36% due to the location project of transferring the branch office from Makati to Pampanga.

Improved revenue collection of 42% for the first half of 2011 and 96.21% with a net profit of 154.78% for FY2011 through a finance review and audit resulting to process and calculations improvements.

Initiated standardizations on documents and process flows in the human resource department with the implementation of an HR Handbook.

Implementation of software for better financial analysis and migration of entire invoicing and payment accountability from US to Philippines.

Office Coordinator (HR Generalist and Operations) and Business Analyst (September 2008 – January 2011)

As Office Coordinator (Managerial Role):

oReports to the Chief Financial Officer.

oLead business and project implementations, executions and evaluations for Philippine Office.

oIntroduction and continued facilitation of overall standardizations to different areas such as human resources, finance, and operations.

oPerformed financial administration including profit and loss management, contract and price negotiations, and budgetary and expense controls.

Key Milestones:

Performed internal review of the compensation matrix resulting to 10% minimized cost on the first year of employment in 2008.

Deployed initiatives on the creation and implementation of Human Resources Manual and Standardization Process Flows for Employees, Client, and Suppliers.

As Business Analyst:

oReports to the Directors for Asia and United States Operations.

oLead License Plate Recognition, Security Camera Application Studies and Operations, and Justice Assistance Grant (JAG) Program: Allocations and Disparate Information for Philippines.

Manulife Philippines - Makati City, Philippines

Branch Operations Assistant

December 2007 – March 2008

Maintained customer relations services for internal and external clients.

Maintained operational procedures and processes from branch to head office (payments and information updates).

Risk Management and Business Continuity Processes for branch.

Manpower Philippines - IBM Business Services - Quezon City, Philippines

Australian Expense Service Owner (Air Advance)

November 2006-April 2007

Played a significant position in database management and clean up from 2003-2007 for Air Advances for clients.

Extended assistance for American Express database management and clean up due to early clearance of Air Advance report.

Report extractions and generations thru company software (DB2).

Seminars/Trainings/Certifications Attended

Post COVID Policies on Employment and Labor Standards – Powermax Consulting Group

May 20, 2020

A learning session (webinar) on the recommended activities that covers Business, Operations, HR, Finance, Logistics, etc.

Deep Dive: Navigating Labor Law Issues under the Enhanced Community Quarantine – ECCP

April 7, 2020

A learning session (webinar) on the understanding of the different statutory advisories released during the Enhanced Community Quarantine.

Four Disciplines of a High-Performance Leader – Catalyst360

July 16-17, 2018

A learning session on the Understanding and putting into Action People’s Strengths and Needs. Knowing and growing Leadership Styles to showcase Employee Engagement RoadMap that drives Performance.

SAP SuccessFactors Administration – SAP SuccessFactors

June 28, 2018

Learning Session on the Functionality of Employee Central as Admin User and LaunchPad.

Corporate Function’s Six Sigma Green Belt Training - Accenture Inc.

May 4-7 and July 14-16, 2015

Session intends to relate Six Sigma concepts to the over-all organization mission and objectives by being knowledgeable on the concepts and theories of the Six Sigma in leading successful process improvement projects applicable to processes and alignment to specific organizational objectives;

Learn and apply Lean Six Sigma techniques and tools throughout the DMAIC process, and complete own respective Greenbelt project/s within their scope of work / project assignment, and achieve defined business objectives;

Learn effective and efficient utilization of Minitab tool, as the primary system tool.

Leading with Data (Analytics) - Accenture Inc.

June 9, 16, 23, 30, 2015

An interactive series that intends to challenge different analytics and data-driven decision making and will help to engage with data and problems in new ways though the knowledge of our clients and the data we have. The session also intends to provide better insights and analytics to clients. And despite this increased attention to big data, our decisions don’t always improve. It’s not the data, it’s the way we approach it. Dealing with big data requires overcoming three obstacles: finding the data that you need quickly and efficiently; telling fact-based, logical and business driven stories about your business; and rethinking reports to make decisions and actions “pop”.

Education

De La Salle University - Graduate School of Business

Master in Business Administration / September 2010 – December 2012

De La Salle University - Graduate School of Business

Post Graduate Diploma in Management / May 2009 – April 2010

University of Santo Tomas

Bachelor of Arts in Asian Studies / June 2002 – March 2006

Character References

Melissa Navarro

HR Operations and Services Delivery Senior Manage – Concepcion Business Services, Inc.

+639********* / add9a7@r.postjobfree.com

Sandeep Abraham

HR People Services Senior Manager – Accenture

+639********* / add9a7@r.postjobfree.com

Steven Cintron

Chief Financial Officer – Semiconductor Test Services, LLC

001********** / add9a7@r.postjobfree.com

Jesse Ko

Director for Operations - Semiconductor Test Services, LLC

+639********* / add9a7@r.postjobfree.com

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