Customer Service Sales
Resume:
SSSSSSSS
GERTRUDE NAKIIWU
CUSTOMER SERVICE
Contact Information
ADRESS:
Al Riga Dubai Javan building
PHONE:
EMAIL:
********.*******@*****.***
SKILLS
Good communication
skills
Excellent customer
service skills
Time management
skills
Microsoft office skills
Leadership skills
Ability to cope with
Pressure
Sales technique and
maintaining the
company image
Visual merchandising
skills
CAREER OBJECTIVE
I am a skilled, passionate person with exclusive customer service and retail concepts, with experience of the industry for over 4 years both in UAE and home country with the top luxury brands and excellent educational and professional background deep, understanding of cross-cultural sensitivity in the sector. WORK EXPERIENCE
SPORTLAND GROUP
(PAIRS Alghurair Mall: Customer service (FEB 2019-2020 Summary; Attending to clients with great level of customer service to provide their needs in fashion designs and styling in branded cloths and accessories; Sketchers, converse, puma, Adidas, Lacoste, Cool way, Fessura, Gabor, Butterfly twist
KEY RESPONSIBILITIES:
Welcoming, Greeting customers and determining their needs
Be involved in stock control and management
Changing store concepts on a weekly basis to increase revenue and brand awareness throughout UAE
Assisting shoppers to find the goods and products they are looking for in sizes and colors to ensure satisfaction/Up selling is always an option
Handling Cash and card payments in store
Achieve and exceed individual sales target
Showing the live working of Merchandise stock in store and price tagging products
Receiving new stock and checking for stock needed in store in order to maintain a good flow of sales
Dusting and maintaining the store clean and tidy as per the company standards
Attending to each and every customer to fulfill their needs Banda Lodge Hotel Masaka
Waitress and mixiing cocktails (September 2015 – April 2018) Summary: Waitress with over 3 years of experience in providing excellent service to diners at quality establishments.Possesses familiarity with POS terminals and common restaurant machinary. Expert with a proven ability to upsell deserts,alcohol and apetaizers to customers. Looking to leverage my knowledge and experience as a waitress at at your restaurant.
KEY RESPONSIBILITIES:
Answering queries from customers
Took orders from customers for food and beverages, wrote down or memorized the orders; and entered information into the computer for transmittal to the kitchen
Ensured that customers are enjoying their meals or that they do not have any problem with their food.
salads Performed other duties like brewing coffee and preparation of and appetizers.
Stayed alert for customer’s requests and be prompt to address them
Checked their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages
Informed patrons the restaurant’s daily specials
Served foods and beverages promptly.
EDUCATION BACKGROUND
2013-2015 YMCA: CERTIFICATE IN COSMETOLOGY
201O-2013 UGANDA CEERTIFICATE OF EDUCATION
DICLERATION
I hereby certify that to the best of my knowledge and belief that the information provided above is true, authentic and complete to the best of my knowledge. GERTRUDE NAKIIWU
OTHER SKILLS
Listening skills
Ability to cope with
pressure
Comfortable to
work in shifts
Cultural awareness
Committed to
fulfilling individual
and company
targets
Goal driven
perspective
Language Proficiency
English: Fluent
Luganda: fluent
PERSONAL PROFILE
Date of birth
01-August-1993
Marital status
Married
Visa status
Visit visa
Nationality
Ugandan
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