Customer Service Sales

GIZELLE NAVA VISAYA

Sharjah, United Arab Emirates

Mobile # 056 - 3008022 / 056*******

E-mail Address: *************@*****.***

UAE Driving License No: 3557451

OBJECTIVE:

To be an active part of an organization where I could share and develop my knowledge and skills, at the same time, be one of its personnel who will contribute and be responsible for the further progress of the company.

CAREER PROFILE:

A highly driven employee with initiative and commitment, self-motivated, goal-oriented, accustomed to a fast-paced working environment. A people and service-oriented individual who understand the importance of customer satisfaction and customer service having the ability to communicate with different kinds of people.

QUALIFICATIONS AND SKILLS:

Graduate of Airline Business Administration Major in Marketing

More than 7 years working experience in sales and customer service industry

Computer Literate

Fluency in English language

Highly develop interpersonal, communication and time management skills

Target-oriented, highly motivated and proven sales track record

Aptitude to learn about new products

Good selling and marketing skills and excellent customer service skills

Able to handle multiple tasks flexibly

WORK EXPERIENCES:

AT THE TOP – Burj Khalifa

EMAAR Properties PJSC

Guest Ambassadors / Sales Associate / Marketing Staff

(November 25, 2012 – March 15, 2020)

Job Description:

- Welcome the visitor and find out their needs or request

- Ensure the smooth operation for the Check the Ticket Times and remind the visitors to retain their Ticket for further scanning at the speed gate.

- Should know how to sell up the products (Observation Deck Tickets)

- Fully knowledgeable about the facts & Information in Burj Khalifa.

- Excellent in crowd control, be aware to the visitors who will leave and who will enter.

- Be polite at all times

- Should be focused and give accurate informations.

- Be vigilant to what happening in the surrounding.

- Give assistance to the disable person that may need immediate assistance. Kidzania

EMAAR Entertainment LLC

Service Crew / Customer Service Associate (Part Time) – Eid Al Adha

(October 16, 2012 – November 3, 2012)

Job Description:

- Assists children to have City Tours and provide educational information for every establishment.

- Assists children to perform the job role they want to earn money & gain more experiences.

- To introduce & provide support for each activity.

- Guide & help kids accomplish their tasks as they work and play.

- Attentive to professionalism and training has earned it the highest level of trust among parents, educators and community leaders as a facility where kids can have fun, exert their independence and be safe.

- Provides children and their parents a safe, unique, and very realistic educational environment that allows kids between the ages of four to sixteen to do what comes naturally to them: role-playing by mimicking traditionally adult activities.

Gold & Diamond Park Management Office

EMAAR Malls Group LLC

Customer Service Representative / Marketing Staff / Receptionist (Part Time)

(May 23, 2012 – October 17, 2012)

Job Description:

- Accept all types of inquiries regarding Multimedia Sales Advertising in different assets of Emaar Malls Group LLC.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

- Confer with customers by telephone, email or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

- Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

- Recommend improvements in products, service, or billing methods and procedures in order to prevent future problems.

- Implement events and promotions’ projects of the department.

- Assists with administrative duties required in the department.

- Handles all concerns in the best interest of both company & customer. Avida Land Corporation (Philippines)

Liasion Officer

(November 25, 2010 – April 30, 2012)

Job Description

- Records all incoming & outgoing of documents of CM in accordance to QMS

- Coordinate with other department documents for signature

- Handle Meralco & Permits Application

- Monitor and provide weekly status updates of CM’s RFPs

- Assist other CM Personnel on admin works

- Other duties that may be assigned by his/her superior TRAINING EXPERIENCES:

Management Training

Airlift Asia Incorporated Freight Management Center Kaingin Road, Multinational Drive, Parañaque City, Philippines SEMINARS ATTENDED:

In Flight II (Passenger and Cargo Sales)

Faces in Marketing Career: Challenges. Opportunities and Breakthroughs Careers in Marketing and Secretarial Management

PATTS Student Council Leadership Training Seminar

Federation of Junior Marketing Association (FJMA)

ISO Awareness Seminar – (Agility International Logistics Inc.) Personality Development & Customer Service (Charles Builders Co. Inc) AT THE TOP, Burj Khalifa (Customer Service Training) PERSONAL DATA:

Birth Date : October 27, 1980

Status : Married

Birthplace : Paranaque, Philippines

Passport No. : EC7663962

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