Service Sales Representative

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Personal Information

Name : El-Zein Ali

Address : Haret Saida, Lebanon

Date Of Birth : 05/10/1990

Nationality : Lebanese

Languages : English, French, Arabic

Telephone : 07725213 (Home); 71403062 (Mobile)

Email address : **********@*****.***

Professional Profile

Experienced hospitality worker with a BA degree in Hospitality Management. Proven ability to run a hotel and/or a restaurant, keep customers satisfied, and resolve conflicts. Responsible, knowledge, and technically savvy, possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as managing, motivating and training, a successful and productive team, and thrives in highly pressurised and challenging working environments.

Career Summary

2018 – 2019, Al Jawad restaurant,Beirut

Restaurant supervisor

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Exhibited a thorough knowledge of foods, beverages, supervisory duties service techniques, and guest.

Ensured proper cleanliness was maintained in all areas of the bar and front of the house.

Optimize profits by controlling food, beverage and labour costs on a daily basis.

2017- 2018, Lancaster Tamar Hotel, Hazmiyeh

Team leader, Room Service & restaurant

Have a complete knowledge of all food and beverage menu items available to Room Service and pool side.

Always follow standard telephone etiquette while speaking to guest over phone.

Greet Guests appropriately at their room and provide service upon items ordered.

Occasionally take room service orders by telephones and by the in room ordering guest Apps / other devices.

Collect orders from the kitchen, ensure they have been prepared and presented correctly

Good knowledge of different type of tray and trolley set-ups.

Aware of all amenities to ensure they are set-up and delivered on time.

Ensure Trays and Carts are removed from the hotel hallways and elevator bays at all times.

May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.

Check storage areas for proper supplies, organization, and cleanliness.

Complete and raise store requisition for additional supplies needed.

Excellent oral and written communication skills.

2015- 2017, Catering house

Restaurant & cafeteria supervisor

Plan, coordinate, assign, oversee and participate as required in the preparation, cooking and serving of food

Identify problems and suggest changes in methods and procedures.

Open kitchen, set up equipment, prepare cafeteria for serving.

Maintain accurate food service records.

Maintain consistency in food preparation and service to students and employees.

Prepare equipment for food preparation and monitor refrigeration equipment.

Order cafeteria supplies and prepare food orders as needed.

Prepare foods as needed

Prepare work details for next day; secure kitchen for next day and when not in use.

Supervise cleaning and sanitizing of eating utensils, counters and equipment

Perform related work as required.

2014-2015, Alghanim Xcite Electronics Kuwait

Electronic Sales Representative

Assist customers in finding what they need

Help in increasing sales by providing information about products to customers.

Negotiates terms of sale and services with customer.

Sells electrical or electronic equipment

Recommend equipment to meet customer requirements, considering following features, such as flexibility, cost, capacity, and economy of operation.

Prepare sales contracts for orders obtained.

Analyse communication needs of customer and consults with staff engineers regarding technical problems

Train establishment personnel in equipment use, utilizing knowledge of electronics and product sold.

2013–2014, Bellariva suite hôtel, Beirut, Lebanon

Room Service

Provided a warm salutation to guests and accompany them through to the restaurant.

Serve guests and customers their food items in their rooms.

Respond promptly to guests and customers’ service requests.

Provide room service to guests, customers and visitors.

Ensure that all guest rooms are clean, neat and hygienic with pleasant ambience.

Orders supplies, inventories, and insures restaurant supplies are at proper levels for service.

Works closely with restaurant manager and chefs on menus, food concepts, and customer feedback.

Exhibits job and product knowledge sufficient to provide customer with accurate information in all aspects of food and service.

Exhibits self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner.

Exhibits a positive attitude when speaking about customers, fellow employees and management.

2009-2012, Several Ressort & Restaurant

Seasonal Chef De Rang (SUMMER & RAMADAN)

Assist hospitality team to deliver services in a proper manner

Manage special occasions (Wedding, Parties, etc…)

Provide a warm welcome and an exceptional customer care service to all guests

Meeting and greeting guests

Serving food and beverage including alcoholic beverages

Working with the Sommelier to ensure wines are offered and served

2008-2009, Khalifa Restaurant, Beirut

Chef De Rang

Delivering orders to clients in a professional manner

Maintain hygiene standards in areas of responsibility

Assist departmental managers and supervisors with ensuring the service in the Food and Beverage Department is prompt, friendly and attentive

Presenting bills to guests and taking payment

Resetting the restaurant at the end of the shift ready for the next service

Ensuring work area is clean and tidy before departing

Supervise and support the small team whilst on duty during your shift

2007-2008, Bamboo Bay Resort, Jeyé, Lebanon

Seasonal Chef De Rang

Perform all duties expected as a host and front of house professional: explain menu to guests, serving dishes and announce them, clearing plates, wine and beverage service, bread service, barista tasks, co- ordinate service and duties with other front of house team members.

Assist Chef de Service (Telephone answering, reservations handling, welcoming guests, recommending menu and specials, taking orders.

2005-2008, Kafaat Ain Al Saady, Lebanon

Training as Hospitality Worker

Achieve highest level of guest service.

Establish and maintain good relationships with all guests and handle complaints, requests and enquiries.

Assist in the receipt of deliveries.

Manage all payment transactions in accordance with the Hotel financial

polices and procedures and to handle all transactions with diligence, honesty and integrity.

Ensure that all mise-en-place is completed correctly, both prior to and after each shift, in order to maximise both guest and associate satisfaction.

Keep the restaurant area clean and tidy at all time.

Undertake any other duties as reasonably requested by a member of the

management team in order to fulfil the needs of the business.

Education and Qualifications

2010 - 2014 Bachelor in Hotel Management, Islamic University, Khaldé –Beirut, Lebanon

2005 - 2008 BT3 in Hotel Management, Kafaat Ain Al Saady, Lebanon

Professional Skills

Flexibility

Attention to details

Time Management

Multi-tasking

Communication skills

Teamwork

Interpersonal Skills

Problem-Solving

Hazard Awareness

Industry Awareness

IT Skills

Word, Excel, Access, PowerPoint, micros system, violet, Internet and Email

Personal Details

Driving Licence Full/Clean

Health Excellent; non-smoker

Interests Travelling, Sports, Music, Experiencing new foreign cultures and learning new languages and Cuisine.

References

Upon request

Contact this candidate