Front Desk Office

ASMAA SAMY

Doha, Qatar,

+974-******** add8y9@r.postjobfree.com

Main role / career objectives

Overall Purpose of Job:

To support the delivery of activities, projects and processes that contributes to the smooth functioning of the School, especially the main office.

Meeting and greeting both external and internal visitors to the office in addition to handling all incoming calls with courtesy and professionalism in accordance with the Reception and Switchboard Guidelines Manual. This role also handles all meeting room bookings and reservations efficiently and promptly

EXPERIENCE

ACS Doha International School

Receptionist August 2018 - April 2020

Main Responsibilities:

· Manages a variety of administrative activities, processes and projects working closely with PA to the HoS to ensure efficient and timely delivery

· Provide data input, word processing, spreadsheet and secretarial support; Assist in Admissions and Divisional offices, as needed

· Undertake administrative functions in the main office with reprographics, publications and mailings

· Ensure photocopiers are working; where possible, correct any problems as they arise.

· Stock paper at photocopy machines and printers around campus.

· Manage and maintain the main office stationary and office supply inventory

· Daily mail pick-up and delivery

· Front Desk Support

· Covers Front desk/Reception Area on a regular schedule.

· Greets people on entry to school building, direct parents and visitors to the appropriate staff member.

· Answer telephones in a positive and professional manner, accurately conveying information, recording and delivering messages

· Library support

· Provides regular support in Lower and Middle School Libraries: Organize, classify and catalog library materials under the guidance of the Librarians

· Performs ad hoc duties as necessary

Ernst and Young July 2017- May 2018

Receptionist

Role and responsibilities:

●Meet and greet visitors and clients in a pleasant, professional and courteous manner

●Convey visitor arrival promptly to the appropriate individual and meet or escort the visitor to the meeting room, extending offer to refreshments, tea/coffee etc.

●Ensure reception area and meeting rooms are clean and in order throughout the day and ready for the next meeting

Provide visitor badges to guests/clients, when required

●Answer all incoming internal/external calls promptly and in a professional and courteous manner Screen calls to ascertain caller name and call purpose before redirecting them, especially for calls with unclear purpose (sales, market/staff intelligence gathering, etc.)

●Ensure callers are connected/redirected to the right person promptly, or accurately take a verbal message and relay it to the appropriate person in a timely manner

●Connect international business calls on behalf of staff requiring this service in the office Meeting Room Booking/Reservation

●Manage and confirm meeting room bookings/reservations requests via calendar invites Reconfirm all bookings/reservations on a daily basis

●Ensure booking cancellations are actioned and updated promptly, allowing rooms to be available for other bookings

Other Responsibilities

Manage meeting arrangements and logistics, event preparations, plan catering needs and requirements, etc.

Al Hossam integrated school

2012 - 2014

Receptionist

Main Duties:

●Answers phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the school

●Manages telephone message system (office hours, inclement weather and other recorded messages) Greets all incoming students, families and guests respectfully and professionally

●Assists in all aspects of maintaining a professional front office, including but not limited to, fielding and directing incoming phone calls to the appropriate staff member in a timely, professional manner, filing and copying and faxing of sensitive information.

●Enters information or data to personal computer or computer terminal following established procedures. Producing statistical returns and reports

●Develops a positive, welcoming and caring climate in the Front Office.

●Effectively perform all other duties as assigned by Principal.

●Provides for children’s personal needs such as attending to those who are sick or hurt; administering medications as prescribed by a physician in accordance with training and authorization

●Requires basic clerical skills and knowledge of office practices and procedures that involve the operation of standard office equipment such as personal computer, copier, fax, and associated equipment that can be learned on the job within several months.

●Assists students and others with routine problems and will refer non-routine items to a supervisor

EDUCATION

●2005-2011 Bachelor of Law / Helwan University

●2017 Excellence Center: English, ICDL

TECHNICAL SKILLS

●Good spoken and written communication skills A confident telephone manner. an organized and methodical approach to work good administrative skills Computer skills including use of word processing, spreadsheets and excel.

●Ability to work under pressure and priorities task.

●Confidence in handling cash and working with figures.

●Respect for confidential information.

●Patient and flexible attitude.

●Ability to work as a part of team and also on my own initiative.

●Excellent performance under various PC operating systems

PERSONAL PROFILE

Date of Birth

: 9/5/1988

Marital Status

: Married

Nationality

: Egyptian

Known Languages: Arabic, English

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