Industrial Training Service

CURRICULUM VITAE

SHYAMAL MAITY

Ph- +91-912*******

E-Mail- add8y8@r.postjobfree.com

CAREER OBJECTIVE

To deliver performance with the best of my efforts for accomplishing the organization’s objectives, simultaneously learning and adding value to myself.

KEY SKILL

•Good communication skill

•High energy level

•Process warm bodylanguage

•Good leadership

CAREER GOALS

•To be a successful Hotelier in life.

EDUCATIONAL QUALIFITION

Name of the Examination

Board/University

School/College

Year of passing

Madhyamik

W.B.B.S.E

Tulia Sitala Model High School

2009

Higher secondary

W.B.C.H.S.E

Tulia Sitala Model High School

2011

Graduation

Vidyasagar University

TamraliptaMahavidhyalaya

2014

Roles & Responsibilities:

Maintain a high customer service focus by approaching any job with the customer always in mind

Delivering high-value services to upscale customers for exalting their satisfaction level

Interacting with the guests for quick resolution of their problems and providing high quality services to achieve customer delight

Handle guest complaints and maintain good public relations

To maintain a high team focus by showing co-operation and support to achieve the goals of the organization

Managing the operations according to the standard operating procedures of the organization

To control the usage of food and beverage equipment’s and items

Supervise and coordinate assigned shift; pre meal meeting conducted with the staff daily

Handle all inventories directly involved with the operations

Facilitate weekly training of the staff to maintain a good service standards

Communicating with the kitchen staff to ensure efficient food service

Ability to create a great atmosphere and be an inspirational host

To maintains the sequence of service and the communication (colleagues and guest) as per SOP.

Any new experience on the floor (could be good/bad) should be informed to the captain

Before service starts, he must check the side station has adequate crockery, cutlery, glassware, silverware, sauces, accompaniments, linens, chairs, tables (wobbling).

Taking orders from the guests and serve them food within the specified time.

Inform the section captain in case of any untoward incidents in his section, which cannot be handled by me.

Always feel to grow with the company’s growth and make my personal & professional life successful.

Responsible for the order taken and placed to the guests.

Maintain the Brands standard service.

Briefing to the junior staff working at restaurant.

Ensure the proper order delivered to the Tables

Ensure proper handover for the next shift to do the work smoothly.

Maintain par stock.

Implementation of SOP’s

Material management with regards to service requirements.

Responsible for linen, maintenance requisition.

Handling of Delayed orders.

Handling the cash, credit sales.

Ensure about the loyalty guests received the proper service.

To greet & seats guest before serving them

To offer beverages & appetizer menu to the guest. then places the order of drinks & appetizer

Taking & delivering food orders. discuss the daily special dish as well as the restaurant regular menu

After the meal has been delivered, to pay the attention to the needs of table. Refilling the water glass & offer them required items or accompaniment at the time of need.

To offer the finger bowls & take dessert order

To give check to the guest when they ask.

To set the pick-up counter with all mise en place before lunch, dinner & breakfast.

To check all side boards in the restaurant with all service gears & cutleries. along with the accompaniments

TO do the proper set up in the restaurant after completing of dinner, breakfast & lunch.

To check all the plates & cutleries before taking to the restaurant.

To do the set-up of buffet for lunch,dinner & breakfast

make the total sales reports of the outlets in hotel at the end of shift

INDUSTRIAL TRAINING EXPERIENCE

Successfully completed 22 Weeks Industrial Training program in HYATT REGENCY,PUNE

WORKING EXPERIENCE

Worked with The Westin Hyderabad Mind space(Marriott) as a associate from 3rd April 2017 to 12th October 2018

Worked with Grand Hyatt Goa as a senior waiter from 18th October 2018 to 21 December 2019

Now I have working The AVAFA Hotel as a guest service supervisor from 06 January 2020

STRENGTHS

My strengths are punctuality, regularity, positive attitude, healthy team spirit, and leadership quality and I am a quick learner.

SOFTWARE SKILLS

Ms-word, Ms-excel, Ms-PowerPoint

MICROS

FBM: food & beverage materials management Ms.-word

PROFESSIONAL QUALIFICATION

•3years diploma in hotel management, Catering science & Applied Nutrition from Global School of management,Kalyani,Nadia,West Bengal Since in the year of july 2014.

PERSONAL PROFILE

Date of Birth : 18th January 1993

Father Name : SwapanMaity

Permanent Address : Vill - Tulia

P.O - Haridaspur, P.S- Tamluk

Dist- West Bengal, W.B, Pin- 721653

Present Address : Bambolim,Aldeia de goa

Near grand hyattgoa

Pin- 403712

Gender : Male

Nationality : Indian

Religion : Hindu

Height : 5’5”

Weight : 60 Kg

Language Known : English, Hindi & Bengali

Hobby : Playing Cricket

Date: Signature Place: (Shyamal Maity)

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