Customer Service Sales

Rym Ferjani

Address: Doha, Qatar

Nationality: Tunisian

Marital Status: Married

Mobile number +974-********

E-Mail: **************@*****.***

Career Objectives: Be part of an institutions working force where human potentials enhanced in where wider range.

Work Experiences

April 2016 to present: Senior sales executive in Fifty One East, Darwish Holding Company. Fashion and Bridal Section, Lagoona Mall, Doha.

Responsible and assisting the needs of the customers. Help customer make selections by building client’s confidence; offering suggestions and opinions.

Making sure that the stock is well organized.

Build customer Data base.

Keep the store organized and clean by straightening merchandise and monitoring fitting rooms. Promoting and reach the target.

Preparing monthly and weekly reports.

January 2013 to March 2016: Client Advisor in France Telecom and Orange Operator “Convergys Company ‘’, Tunisia

Give the good information and help the customer.

Developed sales Strategies and set challenging personal sales goals to ensure peak performance.

Implemented a better system for handling incoming sales calls, which significantly improved customer service and employee morale.

Completed on average of 25 – 60 daily outbound calls to convert sales leads to managed accounts.

Provide excellent customer service and processed sale transactions.

April 2012 to May 2013: First In charge women’s Fashion Section: Italian company: United Colors of Benetton, Tunisia.

Provides service to the customer by attending their needs.

Achieving growth and hitting sales targets by successfully managing the sales team.

Collaborate with marketing executives to develop lead generation plans.

Achieved monthly/quarterly revenue targets.

February 2009 to March 2012: Customer service in the American company ‘’XEROX’’, Tunisia

Manage large amounts of incoming calls.

Identify and assess customers’ needs to achieve satisfaction

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Follow communication procedures, guidelines and policies.

Education:

Secondary:

Bachelor level: Economic and management. 2006

College Hannibal

Carthage- Tunisia

National Certificate in Management information technology. 2009

Training:

Excellence in customer Service (Darwish Holding)

Overcoming Objections for Success in Sales ( Darwish Holding )

Communications Skills (Darwish Holding )

Emotion intelligence

Additional Skills:

Software:

Microsoft Office (PowerPoint, Word, Excel and Outlook), CITRIX System.

Internet Surfing

INTERESTS:

Reading books.

Listen to the music

Watch movies.

Languages:

Arabic : Native Speaker

English : Good Level

French : Good Level

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