AI Specialist

MIA CAMILLE S. CHAN

Caloocan City, Philippines ********@*****.*** +639**-*******

Objective:

To deliver an outstanding performance by leveraging my strengths, technical expertise in hospitality industry, skills and experience in customer service Qualifications:

• 11 years experience in Hospitality Industry.

• Knowledgeable in Recruitment Process Outsourcing.

• Knowledgeable in casino gaming experience for six years in table games

• Possess interpersonal and communication skills

• A team leader

• Creative and organized

• Knowledgeable in basic office and computer operation skills Work Experience:

• Fetcher

AI Recruitment Specialist/Consultant March 20, 2019 - February 3, 2020

Perform in-depth analysis and complementary research around the requirements of all assigned positions, based on brainstorming with Team Lead and Researcher, Job Post and proprietary/internal information

Analyze, review and ensure that the candidate profiles suggested by the algorithm are the most consistent with the requirements of the position. Upload them to the platform for approval and subsequent sending to the client by the Team Lead

Follow up on customer feedback and update the search algorithm on a need to basis, with support from Team Lead, Quality & Support and/or Account Management as needed

Create an audit report with the client's feedback from the submitted candidate

• InterContinental Hotels Group

Guest Relations Case Manager July 16, 2018 – March 20, 2019

Handles e-mail correspondences from IHG Rewards Club members around the world. Dealing with inquiries and request, web suggestions/complaints, and escalations while displaying excellent customer service

Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction

Network throughout the organization to engage supporting units in delivering solutions

• InterContinental Hotels Group

Account Manager June 19, 2017 – July 15, 2018

Handles incoming and outbound calls from members regarding room sales, sales promotion, inquiries, requests, updates, redemptions, and web suggestions/complaints while displaying excellent customer service

Follow established guidelines in providing customers accurate information using various system tools

Meet the service, quality and quantity standards set by Management

Network throughout the organization to engage supporting units in delivering solutions

• Costa Crociere

Casino Supervisor March 26, 2016 - February 21, 2017

Supervise gaming operations and personnel in an assigned area. Monitor game operations to ensure that house rules are followed, and that employees provide prompt and courteous service.

Responsible for scheduling employees and trainings, and disciplinary action of the employee

Perform paperwork required for monetary transactions

Evaluate workers' performance and prepare written performance evaluations

• Costa Crociere

Casino Dealer March 4, 2015 - March 26, 2016

Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack and poker cards

Conduct gambling games such as roulette, cards, and baccarat, following all applicable rules and regulations

• Resorts World Manila

New Port City, Pasay City

Dealer Inspector March 3, 2014 - July 5, 2014

Supervise gaming operations and personnel in an assigned area. Monitor game operations to ensure that house rules are followed, and that employees provide prompt and courteous service.

Observe gamblers' behavior for signs of cheating such as marking, switching, or counting cards; notify security staff of suspected cheating

Resolve guest complaints

• M/V Amusement World

Penang, Malaysia

Internal Surveillance Staff June 15, 2013 - November 10, 2013

Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May utilize one-way mirrors above the casino floor, cashier's cage, and from desk.

Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

• M/V Amusement World

Penang, Malaysia

Croupier Inspector March 1, 2012 – June 14, 2013

Supervise gaming operations and personnel in an assigned area. Monitor game operations to ensure that house rules are followed, and that employees provide prompt and courteous service.

Observe gamblers' behavior for signs of cheating such as marking, switching, or counting cards; notify security staff of suspected cheating

• M/V Amusement World

Penang, Malaysia

Croupier May 18, 2011 – February 28, 2012

Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack and poker cards

Conduct gambling games such as roulette, cards, and baccarat, following all applicable rules and regulations

Inspect cards and equipment to be used in games to ensure that they are in good condition

• City Garden Hotel

Makati City, Philippines

Telephone Operator April 27, 2009 – November 14, 2010

Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections

Handles inbound and outbound calls

Achievement:

• Dean’s Lister, 2006 – 2007

Seminar/Trainings Attended:

• IHG Rewards Club Training

IHG Manila Customer Service Center, Philippines

June 24 – August 5, 2017

• In-House Training Course in Gaming Arts

SSM Maritime Services Inc, Malate, Manila

March 22 - April 18, 2011

• Food and Beverage Service Course

City Garden Hotel’s Training Center, Emita, Manila December 15 – 29, 2010

• Personality Development and Telephone Etiquette Seminar City Garden Hotel Makati, Makati City, Philippines January 12, 2010

Organization:

• Universal Heart Community

Volunteer, Education

September 2018 – Present

Educational Background:

• Centro Escolar University (Graduate)

Mendiola, Manila

Bachelor of Science in Tourism

2005 - 2009

• St. Stephen’s High School (Graduate)

G. Masangkay St., Manila

2001 - 2005

Skills:

Language Spoken: English (oral and written), Basic Chinese (Mandarin, Fujian) Computer Skills:

• Advance Microsoft Office Applications

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