Microsoft Excel, Microsoft Word, Medical Terminology, Customer Service

Augustine Digman

Happy Valley, OR 503-***-**** add8q0@r.postjobfree.com

EDUCATION

Portland State University – OHSU School of Public Health Portland, OR

Bachelor of Science

Double Major: Community Health Education and Health Sciences

Relevant Coursework: Health and Health Systems, Essentials of Management, Marketing Public Health, Program Planning

RELATED EXPERIENCE

American Red Cross Portland, OR

Collections Management Team Intern August 2019 – April 2020

●Work directly with collections manager to improve office organization, and operations

●Gained knowledge on how to work together in a team environment, and team projects

● Worked with team supervisors to help with their daily tasks and duties

Premiere Living Center Portland, OR

Volunteer September 2014 – June 2016

●Interacted and spent quality time caring for the center’s 16 different clients to understand personal needs

●Supported organizational tasks such as planning activities for the clients to streamline processes

●Assisted in daily needs of all the clients by helping them with eating and transferring

Kaiser Permanente Mt. Scott Medical Office Portland, OR

Medical Assistant Internship October 2015 – January 2015

●Recorded information, exam preparation paperwork, and future appointments in presentable files

●Collaborated with various medical assistants to create close-knit trusted environment for patients

●Arranged future appointments and resolved scheduling conflicts when required

ADDITIONAL EXPERIENCE

Party City Portland, OR

Assistant Manager June 2015 – February 2020

●Trained the new employees and provided them with information on company policies and procedures

●Consulted with hundreds of customers a day to help tailor their wants to address their specific needs

●Prioritized customer service and resolved complex issues to improve overall customer experience

●Approved of individual larger transactions, totaling over $300 each and all returns done by customers

SKILLS & INTERESTS

Skills: Microsoft Excel, Microsoft Word, Cash Management, Medical Terminology, Customer Service

Interests: Basketball, Golf, Fashion, Music Festivals, Healthcare Policy, Healthcare Administration

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