Customer Service Manager

Matthew Michaels

** ****** ******

New City, NY 10956

Phone: 845-***-****

E-Mail: add8ng@r.postjobfree.com

Career Objective

Office manager with 5+ years experience in clerical and customer service responsibilities seeking position within a marketing, management or consumer analytics department of a company.

Career Progression

April 2015 to Current

Exclusive Auto Collision Center Ramsey, NJ

Office Manager

Achieved satisfactory results and excellent feedback in customer service by providing a detailed and organized approach in explanation and handling of the collision repair process

Provided customers with updates by phone and email, maintained accounting and repair records, tracked inventory of vehicles, contacted insurance companies to set up inspections and for payment status

Contributed to organizational achievement of the New Jersey Alliance of Automobile Service Providers Body Shop Of The Year Award (2015)

Experience using Intuit Quickbooks, CCC One estimating platform and Microsoft Office

August 2014 to February 2015

Teresa's Pizzeria Ristorante Congers, NY

Delivery Driver

Completed deliveries in time efficient manner with logical route choice

Learned food preparation and safety techniques and first aid

Assisted kitchen staff with handling and storage of supplies

October 2009 to May 2013

SUNY University At Albany Dewey Graduate Library Albany, NY

Circulation Desk Clerk

Processed library returns and loans and assisted patrons with reserve items

Assisted patrons with use of the online library catalog and Inter Library Loan search engine

Monitored security camera and materials tracking alarm

Education

Bachelor of Arts in Economics, University at Albany, Albany, NY

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