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Driver Manager

St. Louis, MO
June 30, 2020

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Kristine Branham

**** ******* ***** ****

Festus, MO 63028



Obtain, not just a position, but a career where my dedication, passion, and skills can provide excellent service to ensure customer satisfaction, build rapport, and maintain great business relations.


Averitt Express - Supply Chain

Front Line Leader

July 2018 – April 2020

Directly manage 12+ local drivers 24/7 onsite at customer location

Conduct driver training, annual reviews, and monthly safety training

Ensure drivers are compliant with DOT regulations and company policies

Handle accident reports/reviews, critical events, DOT violations, and driver counseling when needed

Coordinate movement between 5 locations for outbound finished goods and inbound raw materials

Track daily outbound loads, inbound loads, and delay time per driver, per shift, per day

Create operational reports and weekly invoicing to the customer

Schedule and coordinate equipment PM’S and any mechanical repairs as needed

Responsible for interviewing, hiring, and training drivers

Reward and discipline drivers, address complaints and resolve issues

Responsible for payroll, weekly schedule, hours of service, medical recertifications to ensure compliancy

Coordinate MO – TN shuttle meets

Coordinate the pickup, return, and maintenance of all leased equipment

Maintain relationship with temp agency and have temp drivers approved to work if needed

Maintain good rapport with outside carriers for the needs of the customer

Knowledge of Hazardous Materials, tanker requirements, and placarding

Complete daily yard checks on all lots and ensure accuracy of storage trailers

Month end revenue/mileage reports, expense reports, fuel efficiency, preventable accidents, injuries

R & S Delivered, LLC— Pinnacle Freight Systems, Inc.

Brokerage Support

Oct 2017 – May 2018

Worked closely with broker to build load, schedule, and coordinate pickups/deliveries

Tracked and trace every load from pickup to delivery to ensure customer satisfaction

Updated customer websites with driver information from pickup to delivery

Requested authorization on customer web portals for detention, lumper fees, layovers, etc.

Answering high volume of fast paced phone calls

Verified invoicing for customers and carriers

Obtained documents for scanning (BOL, POD, invoices, receipts, etc.)

Created new accounts - customers and carriers

SuperVan Service / Freight Watchers, Inc.

Customer Service / Billing / Accounting Assistant

May 2013 – Oct 2016

Worked as liaison in accounting and billing for 2 companies

Organize and implement new procedures to streamline accounting department

Responsible for daily auditing of freight bills and processing all aspects of the accounting department from AR to AP

Handled invoice disputes and discrepancies with carrier and/or customer discrepancy.

Handled tracking, tracing, quoting, claims, shortages, appointments, coordinate pickup & delivery

Billing, Data entry, manifesting and dispatching loads to proper DOT standards and regulations

Answering switchboard, imaging documents, data entry, processing mail, and greeting guests

Kohner Properties

Leasing Consultant

Aug 2011 – Aug 2013

Process Applications, New Leases, and Lease Renewals/Transfers

Accounts Payable/Receivables Scheduling Appointments

Data Entry, Customer Service, Marketing

Answering Multiple Phone Lines

Process Multiple Files

Maintenance Work Orders

Roadway Express / YRC Worldwide, Fenton, MO

Inside Sales Rep / Customer Service / Dispatcher

Feb 2000 – Jun 2009

Account Specialist – Inside Sales – Outbound cold calling

Customer Service - - Inbound/outbound calls tracking freight

Billing, Data Entry, Imaging Bills, Cashier, Appointment Clerk, Switchboard Operator

OSD-Damages, Refusals, and Researching

City/Linehaul Dispatching


Crystal City High School - High School Diploma

Jefferson College – Some college courses completed (9 credit hours)

1990 – 1994


Effectively work alone, as a team member, or leader

Professional in appearance and presentation

Motivated and enthusiastic about developing relationships and retaining great rapport

Enjoys and relates well with customers, co-workers, and management

Eager to learn, achieve, and accomplish goals

Ambitious and energetic with a great personality

Dedicated, honest, and loyal `

Excellent multi-tasking skills


FMCSA rules & regulations

MODOT rules & regulations

Dangerous Goods and Hazardous Materials

Omnitracs, ELD’s

Management Experience

Expense Reports

QuickBooks Enterprise and Online Versions

Microsoft Office (Word, Excel, PowerPoint, Outlook)


Data Entry - Typing (70wpm)

AS400, D83, PC Miler, Macropoint, Keypoint

Yardi, Criminal Background Checks, and Resident Check

**References provided upon request**

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