Kristine Branham
Festus, MO 63028
add8le@r.postjobfree.com
OBJECTIVE
Obtain, not just a position, but a career where my dedication, passion, and skills can provide excellent service to ensure customer satisfaction, build rapport, and maintain great business relations.
EXPERIENCE
Averitt Express - Supply Chain
Front Line Leader
July 2018 – April 2020
Directly manage 12+ local drivers 24/7 onsite at customer location
Conduct driver training, annual reviews, and monthly safety training
Ensure drivers are compliant with DOT regulations and company policies
Handle accident reports/reviews, critical events, DOT violations, and driver counseling when needed
Coordinate movement between 5 locations for outbound finished goods and inbound raw materials
Track daily outbound loads, inbound loads, and delay time per driver, per shift, per day
Create operational reports and weekly invoicing to the customer
Schedule and coordinate equipment PM’S and any mechanical repairs as needed
Responsible for interviewing, hiring, and training drivers
Reward and discipline drivers, address complaints and resolve issues
Responsible for payroll, weekly schedule, hours of service, medical recertifications to ensure compliancy
Coordinate MO – TN shuttle meets
Coordinate the pickup, return, and maintenance of all leased equipment
Maintain relationship with temp agency and have temp drivers approved to work if needed
Maintain good rapport with outside carriers for the needs of the customer
Knowledge of Hazardous Materials, tanker requirements, and placarding
Complete daily yard checks on all lots and ensure accuracy of storage trailers
Month end revenue/mileage reports, expense reports, fuel efficiency, preventable accidents, injuries
R & S Delivered, LLC— Pinnacle Freight Systems, Inc.
Brokerage Support
Oct 2017 – May 2018
Worked closely with broker to build load, schedule, and coordinate pickups/deliveries
Tracked and trace every load from pickup to delivery to ensure customer satisfaction
Updated customer websites with driver information from pickup to delivery
Requested authorization on customer web portals for detention, lumper fees, layovers, etc.
Answering high volume of fast paced phone calls
Verified invoicing for customers and carriers
Obtained documents for scanning (BOL, POD, invoices, receipts, etc.)
Created new accounts - customers and carriers
SuperVan Service / Freight Watchers, Inc.
Customer Service / Billing / Accounting Assistant
May 2013 – Oct 2016
Worked as liaison in accounting and billing for 2 companies
Organize and implement new procedures to streamline accounting department
Responsible for daily auditing of freight bills and processing all aspects of the accounting department from AR to AP
Handled invoice disputes and discrepancies with carrier and/or customer discrepancy.
Handled tracking, tracing, quoting, claims, shortages, appointments, coordinate pickup & delivery
Billing, Data entry, manifesting and dispatching loads to proper DOT standards and regulations
Answering switchboard, imaging documents, data entry, processing mail, and greeting guests
Kohner Properties
Leasing Consultant
Aug 2011 – Aug 2013
Process Applications, New Leases, and Lease Renewals/Transfers
Accounts Payable/Receivables Scheduling Appointments
Data Entry, Customer Service, Marketing
Answering Multiple Phone Lines
Process Multiple Files
Maintenance Work Orders
Roadway Express / YRC Worldwide, Fenton, MO
Inside Sales Rep / Customer Service / Dispatcher
Feb 2000 – Jun 2009
Account Specialist – Inside Sales – Outbound cold calling
Customer Service - - Inbound/outbound calls tracking freight
Billing, Data Entry, Imaging Bills, Cashier, Appointment Clerk, Switchboard Operator
OSD-Damages, Refusals, and Researching
City/Linehaul Dispatching
EDUCATION:
Crystal City High School - High School Diploma
Jefferson College – Some college courses completed (9 credit hours)
1990 – 1994
SUMMARY OF QUALIFICATIONS:
Effectively work alone, as a team member, or leader
Professional in appearance and presentation
Motivated and enthusiastic about developing relationships and retaining great rapport
Enjoys and relates well with customers, co-workers, and management
Eager to learn, achieve, and accomplish goals
Ambitious and energetic with a great personality
Dedicated, honest, and loyal `
Excellent multi-tasking skills
ADDITIONAL SKILLS:
FMCSA rules & regulations
MODOT rules & regulations
Dangerous Goods and Hazardous Materials
Omnitracs, ELD’s
Management Experience
Expense Reports
QuickBooks Enterprise and Online Versions
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Windows
Data Entry - Typing (70wpm)
AS400, D83, PC Miler, Macropoint, Keypoint
Yardi, Criminal Background Checks, and Resident Check
**References provided upon request**