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Customer Service Sales

Location:
Austin, TX
Posted:
June 30, 2020

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Resume:

Joel S Berning

***** **** **** ****,

Austin, Texas 78750

Mobile: 512-***-****

add8kj@r.postjobfree.com

Summary

Excellent written and oral communication skills.

Ability to work independently, as well as a member of a cross-functional team.

24+ year’s experience in sales, customer service, and management.

Work Experience

CCS Medical June 2019 to Present

Regional Account Executive Austin, TX

Sales, marketing and customer service of wound care accounts and patients.

Account management in the South Texas Region encompassing Austin, San Antonio, Houston and the

Rio Grande Valley.

Accounts included hospitals, clinics, rehabilitation facilities, doctors and specialists.

Cold calling potential accounts in person and telephonically.

In person and virtual trainings with 8-10 customers on products and services.

Familiar with patient health insurance policies and procedures.

Exceeded goals on a monthly basis.

New Century Hospice October 2018 to April 2019

Outside Sales Representative/Hospice Consultant Austin, TX

Sales and marketing of hospice services to: hospitals, nursing homes, assisted living facilities, rehabilitation facilities, and private pay patients.

Account management of current assigned accounts in the territory.

Cold calling new potential facilities for new referral sources.

Daily territory management to optimally utilize my time during the workday.

Met with facility staff and families to discuss hospice options and complete agreement process for new patients.

Sizewise, Inc. November 2016 to October 2018

Outside Sales Representative Austin, TX

Sales and rentals of durable medical equipment including beds, specialty mattresses and mobility equipment.

Targeted accounts include hospitals, rehabilitation facilities, long term care facilities, nursing homes, hospice and homecare.

Performing home assessments for hospice and homecare patients to recommend proper equipment.

Achieved 125% to sales quota for the 2017 fiscal year.

In 2018 fiscal year, closed over 150% to quota in capital equipment sales.

Top 5% to budget of all sales representatives nationwide.

Responsibilities include: Territory management, account management, sales, customer service, inventory management, collections and operations.

Zee Medical, a Cintas Company August 2014 to June 2016

Outside Sales Representative Austin, TX

Territory sales of Zee Medical products including: medical supplies, first aid, safety equipment, and training courses.

Approximately 250 accounts maintained on a regular basis, selling supplies as needed and on an on-call basis.

Cold calling on local businesses in order to expand Zee Medical’s presence within assigned territory of responsibility.

Top 10% to budget of all sales representatives nationwide.

Achieve over 25% growth in sales within assigned territory in any rolling 12-month time frame.

Attained over 100% to quota on a quarterly basis.

Summary of Responsibilities: Account management, inventory management, customer service,

sales and office management.

Time Warner Cable November 2013 to June 2014

Outside Sales/Territory Manager Austin, TX

Sales of Time Warner Cable products and services to residents in multi-dwelling units.

Met with management staffs in assigned territory on a regular basis promoting Time Warner Cable

products and services.

Cold calling on properties for additional business opportunities.

Territory management in an assigned territory including sales, customer service, and relationship building

with new and existing customers.

Attained daily, weekly, monthly, and quarterly based quotas on a variety of assigned metrics.

AT&T May 2007 to March 2013

Sales Consultant Cedar Park, TX

Worked as a sales consultant at a local retail store.

Placed in the top 10% of all sales representatives in the Austin Area.

Main responsibilities include sales of AT&T products and services, customer service, and cash reconciliation.

Additional managerial responsibilities included: inventory management, merchandising, and store personnel training compliance.

Met and exceeded monthly quotas on a regular basis.

Military Experience

United States Marine Corps November 1987 to November 1992

Team Leader/Corporal Washington D.C and Camp Pendleton, CA

Served on Presidential Honor Guard, Marine Barracks, Washington D.C., maintaining Government Security clearance.

Performed at White House functions under President Reagan and President Bush to include: Presidential Inaugural parade, White House arrivals, State Dinners, wreath laying, security details, and funeral services at Arlington National Cemetery.

While a member of 2nd Battalion 5th Marine Regiment, Golf Company, served in Desert Storm/Desert Shield ground operations in Kuwait and supported humanitarian relief efforts in Bangladesh during Operation Sea Angel while aboard the U.S.S. Tarawa.

Two overseas deployments to the Middle East and Japan.

Medals and honors include: Good Conduct Medal, Combat Action Ribbon, Certificate of Commendation, and meritoriously promoted.

Honorable Discharge, November 1992.

Public Service

American Heart Association, Austin, TX

Volunteer/Member Go Red for Women

Participant, Heart Walk

Attended Go Red for Women Summit.

Seton Williamson Hospital, Round Rock, TX

Volunteer/Chairperson/Board Member

Worked in the ICU Department assisting the staff various functions which include clerical duties,

assisting with patient care, and additional duties as instructed by staff.

Service Area Chairperson, ICU: Report to SMCW Volunteer Board on various topics within

the volunteer services area in the ICU. Recommended and implemented changes as needed.

Volunteer Board Treasurer: Serve in this capacity reporting on a monthly basis to the Board on

the status of finances.

References

Available upon request.



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