Manager Customer Service

PAUL V. HAMMERTON

**** ********* **** #*** ******* Oaks, CA 91403 Cell 661-***-**** add8jr@r.postjobfree.com

PROFESSIONAL PROFILE:

Senior Executive with extensive supply chain management, project leadership and organizational change experience. Demonstrated track record in optimizing inventory levels while exceeding customer service targets and meeting corporate fiscal objectives. Aptitude for operating in a multi-cultural cross-functional environment. Collaborative outlook, with a proven ability to exceed goals.

PROFESSIONAL EXPERIENCE:

PRINCESS CRUISES, Santa Clarita, CA 2007- Present

Princess is one of the premiere cruise lines in the world. Today, its fleet carries more than a million passengers each year to more worldwide destinations than any other major line.

Manager – Technical Inventory Planning and Control

Managed 39 Vessels, 2 Warehouses and 10 3PL’s

Developed & Implemented SOP’s (Standard Operating Procedures)

Stratified technical inventory ABC classification

Implemented new Cycle Count process based on the ABC classification obtaining 98% accuracy

Consolidations of Word Wide Warehouses saving $90K/Year

Reduced 3PL yearly warehousing fees $22K

Identified and cataloged all inventory saving $300K

Developed and Implemented automated ordering process reducing inventory levels while improving the supply rate

Managed the warehouse and 3PL’s transfer from Supply Chain to Technical Operations

Managed the warehouse reorganization and installations of VLM’s

Implemented a Pick & Pack operation

Managed all vessels Technical Storekeepers and warehouse personal

Developed, Managed and Implemented New Build process

Designed the storeroom layouts for all new vessels

Implemented common locking system securing all storerooms

Developed and Implemented vessel dry dock materials and tools returns process

Fleet Technical Maintenance Manager

Oversaw management of the Fleet Technical systems

Managed the upgrades of Amos from Version 5.4 to 8.6 to 9.2

Directed the Amos database construction for the Ruby Princess new build

Effectively restructured Amos access controls to facilitate compliant and manageable control processes in line with ISM, SOX and best practice

Implemented new Computerized Maintenance Management Support system fleet wide

Developed and implemented shipboard inventory procedures and processes

ROLLS-ROYCE COMMERCIAL MARINE, Miramar, FL 2000 - 2007

Global business providing power systems for use on land, at sea and in the air. The Group has a balanced business portfolio with leading positions in the civil and defense aerospace, marine and energy markets with 38,000 employees in 50 countries.

Parts Manager

Fully accountable for all parts operations, inventory control, logistics, accounts payable and receivable, training and development of growth initiatives within the US East Coast, Great Lakes and Caribbean Area. Built and managed a team of five reporting directly to the VP East Coast. IT Super user for the Florida facility.

Managed the integration of Rolls-Royce Commercial Marine into the Global Support Network (GSN) within the Americas to support product range based on local market population.

Increased Aftermarket Parts business by 300% .

Reduced inventory levels by 20% by aligning levels based on local population of equipment.

Developed business from a 6,000 sq. ft. Field Service facility into a 39,000 sq. ft. Repair & Overhaul facility, including Propeller Blade repair.

Increased customer satisfaction by 8%.

Reduced operating costs by 10% through optimization of best practice procedures

Reduced Accounts Receivable past due by 20% by implementing process mapping

CARNIVAL CORPORATION, Miami, FL 1998 - 2000

Number one cruise operator in the world with 97 ships and 11 cruise lines operating worldwide with 8.5 million guests annually. Only company in the world to be listed on the S&P500 (USA) and FTSE 100 (London Stock Exchange). Carnival acquired Cunard Line in 1998.

Manager, Purchasing and Logistics for Cunard Line Ltd.

Directed a team of five technical buyers to support Cunard’s and Seabourn’s fleet of nine vessels. Managed the fleet logistics for technical, hotel, food and beverage.

Managed special projects (Ship dry docks, spent $1-50 million).

Implemented KPI’s for buyers, increasing productivity by 10%.

Designed and implemented vendor selection and certification program improving supply rate by 30%.

Reduced logistics providers to optimize purchasing power, reducing costs by 5%.

Facilitated the integration of Cunard’s, Seabourn’s and Carnival’s purchasing practices and implemented best practices.

CUNARD LINE LTD. 1984 - 1998

Five star cruise line offering the only scheduled transatlantic service between New York and Southampton, UK. Purchased by Carnival Corporation in 1998.

Manager, Supply and Logistics (New York, NY and Miami, FL) (1996 - 1998)

Managed, controlled and planned all aspects of inventory both shoreside and on the fleet of seven vessels. Supervised staff consisting of ten store managers, eight buyers and one administrative assistant, reporting directly to Vice President Supply and Logistics. Selected as a member for Project Relaunch Change Team.

Implemented AmosD (Planned Maintenance, Inventory Control, Purchasing and Transportation System) on all vessels, and offices.

Implemented product standardization, reducing inventory levels by 30%.

Designed and implemented storing program for the fleet reducing logistics spend by $2 million.

Developed and implemented policy and procedures document for the supply chain, optimizing resources and improving productivity.

Increased profitability by facilitating change management processes.

Joined a team of nine to lead the relocation of the New York Headquarters to Miami in1997

Selected as one of 50 relocated to Miami from 500 employed in New York.

Recruited and trained new purchasing team on Cunard’s relocation to Miami

Technical Stores Manager Queen Elizabeth 2 (Southampton, UK) (1984 - 1995)

Managed $1.5 million inventory, and team of three reporting directly to the Chief Engineer. Liaised with all department heads to ensure all materials were available for upcoming maintenance.

Designed and converted car carrying cargo hold into a modern high-density storeroom to centralize inventory storage.

Reduced inventory by $350,000.

Increased fulfillment rate to 95% from 85%.

Implemented computerized inventory control system (T.I.C.S.).

Developed vendor worldwide database for local purchases.

Initiated quality control process, reducing down time of equipment by 15%.

Selected as a team member of QE2 Project Team for the six month dry dock to convert the propulsion system from Steam to Diesel Electric, identification and disposal of obsolete equipment materials and procurement of maintenance spares for the new equipment installed.

EDUCATION / PROFESSIONAL DEVELOPMENT

Princess Cruises Management Leadership

Rolls-Royce Government Procurement • Rolls-Royce Process Excellence

Rolls-Royce Export Controls

Wadham Stringer Group Business Management Courses

Four Year Apprenticeship - Southampton (England) College of Technology

City & Guilds Motor Vehicle Technology 168A, 168B

Motor Vehicle Parts Department Theory & Practice

TECHNICAL SKILLS

Office IT Super User (Server and Software Maintenance, Desktop and Laptop Set Up)

MS Office • Lotus Notes • AccPac • Amos • Refman • Mimic

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