KAITLIN BELLA

**** ******** **.

Ventura, CA ****1

937-***-****

add8ji@r.postjobfree.com

QUALIFICATIONS SUMMARY:

Dynamic leader with 5+ years of experience specializing in project management, customer service, and workflow development/optimization; An agile multitasker comfortable operating within a wide range of roles simultaneously; Skilled at change impact analysis in large and complex ecosystems, focusing on efficiency, quality, and customer/vendor relations; Experienced in production and distribution, with proven success in managing and enhancing essential workflows for day to day operations in the digital encoding and distribution landscape PROFESSIONAL EXPERIENCE:

WALLA, Ventura, CA

Director of Operations (March 2019 - present)

● Continuously refine business process and develop standard methodologies to support and advance customer enablement and engagement, championing change initiatives and removing obstacles

● Guide producers and content providers though the commercialization process including developing release plans and pricing across available VOD platforms

● Manage the technical encoding and delivery process through trusted vendors and partners to ensure reliable and timely fulfillment of content

● Execute initiative to develop personalized title management dashboards allowing customers to manage titles, view sales and royalties reporting, and track payments in a single destination

MOJO, North Hollywood, CA

Senior Project Manager – Customer Service (Jan 2018 - March 2019)

● Codified standardized account management procedures and implement ongoing technical customer service training and accountability measures, serving as the direct report for all team members

● Monitored account performance and trends and work with leadership team to develop and execute strategic account plans and revenue goals

● Proactively evaluated customer needs and expectations by creating customized reporting and dashboards and recommending internal improvements in products, services, billing methods, and procedures

● Managed production schedules by coordinating logistical and reverse logistical functions for product life cycles including acquisition, processing, distribution, and archival to ensure timely and consistent delivery of products and services

Project Manager – Customer Service (Nov 2015 - Jan 2018)

● Cultivated thriving relationships with customers, vendors, and stakeholders through regular communication regarding products and services, production/delivery schedules, and account activity;

● Achieved Company goals and quality standards by actively collaborating with all departments to interpret logistical data and integrate with business systems and processes such as customer service and sales, order management, production, and shipping/storage Systems Administrator/Technical Support (May 2015 - March 2019)

● Administered systems and software including Aspera Server, Aspera Faspex, FTP Server, VoIP systems, Quickbooks, Xytech MediaPulse facility management suite, Intranet/Internal Wiki, and proprietary IP tools

● Interfaced with support teams, run computer diagnostics, read technical manuals, or perform minor repairs to resolve issues with hardware or software, or troubleshoot other network and system problems

● Set up equipment for employee use, performing or ensuring connectivity and proper installation of cables, operating systems, and appropriate software

Project Manager – IT (May 2015 - Nov 2016)

● Analyzed and interpreted strategic Company plans and procedures, such as strategic organizational changes, communication and information flow, operational process, and cost analysis, creating clear goals with benchmarks and timelines for change implementation

● Collaborated with developers to create and operate internal and external web sites, customer portals, and proprietary software and applications

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KAITLIN BELLA

5035 Larkspur Dr.

Ventura, CA 93001

937-***-****

add8ji@r.postjobfree.com

PROFESSIONAL EXPERIENCE (Continued):

IDS BONDED, Agoura Hills, CA

Manager - Quality Assurance, Packaging and Timed Text Departments (May 2014 - May 2015)

● Managed three distinct departments simultaneously with staff of up to 40 technicians working 24-hour shifts including weekends; focused efforts on efficiency, accuracy, accountability, and employee wellbeing

● Maintained staff by establishing scalable staffing procedures and conducting new hire selections, orientations, and ongoing technician training programs

● Assessed productivity reports to identify individual and departmental trends and evaluate capacity for current and forecasted workload

INCEPTION DIGITAL SERVICES, Agoura Hills, CA

Manager - Timed Text Department (May 2013 - May 2014)

● Established department SOPs and service offerings, and provided a comprehensive internal rate card

● Integrated department into existing production workflow and directed new flow of orders, files, and communication

EDUCATION:

University of the Pacific (Stockton, CA)

B.A., International Relations and Global Studies, May 2011

Minzu University of China (中央民族大学) (Beijing, China) CIEE - Intensive Chinese; Nationalism and Multiculturalism in China, Apr 2010

University Rey Juan Carlos (Madrid, Spain)

USAC – Intensive Spanish; Spanish Language, Literature, and Government, Dec 2009 LANGUAGE

PROFICIENCY:

● English – Native proficiency

● Spanish – Professional working proficiency

● Mandarin – Limited working proficiency, Conversational proficiency

● French – Elementary/Conversational proficiency

● Khmer – Elementary/Conversational proficiency

INTERNSHIPS:

English Language Teacher; Document interpreter (Sep 2010 - Dec 2010) CESAL – CEPI Hispano-Domingo Madrid, Spain

Human Interest Writer, Legal Intern (Jun 2011 - Nov 2011) INTERNATIONAL BRIDGES TO JUSTICE Various Locations, Cambodia REFERENCES: References available upon request

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