Scrum Manager
Resume:
PROFESSIONAL SUMMARY
Accomplished, committed, and experienced Agile/Scrum Coach successful in delivering Software Development projects within budget through improved productivity, performance, and cost control. Broad experience in the leadership and innovation of both Fortune 500 and smaller firm environments.
Experienced in product management, business process modeling, and quality assurance, delivering business and functional requirements in an Agile environment. An energetic team player skilled at building and facilitating teamwork, improving key business metrics, growing new and experienced Agile teams, exceeding business goals, and maximizing productivity. Passionate about providing an exceptional customer experience and continuously growing Agile skills. EXPERTISE
Agile Management, Documentation Skills, Project Status, Continuous Integration, DevOps, Process Documentation, Sprint Ceremonies, Streamlining Efforts, Risk Management, Continuous Testing, Pairing, Vendor Service, Automated/Manual Testing, Coaching, Team Leadership, Extreme Programming, Payments, Virtual Solutions, Enterprise Information Technology, Enterprise Architecture, Infrastructure Teams, Agile Games, User Stories Python, HTML, JAVA, .Net, Windows 98/XP/Vista/7, Lion OS, Linux, MS SQL Server 2005/2008, SQL Developer, Oracle SQL, RALLY, MS Visio, Lucidchart, SeleniumHQ, MS SharePoint, Team Foundation Server (TFS), JIRA, Confluence, Bamboo, Stash, MS Project, and Adobe Photoshop, Scrum/Agile, SAFe (Scaled Agile Framework), Kanban, Scrumban PROFESSIONAL EXPERIENCE
Agile Coach/Scrum Master ConvergeOne 12/2019-Present
• Facilitated team building activities and Agile Scrum practices, effectively improving communication and collaboration which increased velocity by 20%.
• Engage with product owner to create quality user stories.
• Developed versatility within the organization working with 5 Scrum teams, both local and distant on enterprise resource planning (ERP), customer relationship management
(CRM), data refresh, pipeline management, and billing process improvement.
• Promoted teamwork between novice and experienced business analysts to write user stories to grow skills of all team members.
• Mentored individual team members on the Agile mindset to continually add value to the team.
• Facilitated and enforced major Scrum ceremonies and resolved all the teams’ impediments using a servant leader approach.
• Partnered with product owner to prioritize the product backlog facilitating the communication between the product owner and development team making sure they understand all the requirements, acceptance criteria and breakdown stories to task. SAFe Scrum Master Mayo Clinic 03/2018-11/2019
• Achieved 3 employee recognition awards for exceeding expectations regarding quality and project execution.
• Created unified vision to boost teams’ velocity over 50%, creating faster delivery, customer satisfaction, and ultimately saving money.
• Improved team delivery commitments and capacity planning for sprints by identifying and tracking hidden tasks increasing customer satisfaction by 20%.
• Successfully mentored and guided teams on DevOps implementation and practices including Continuous Integration and Continuous Delivery (CI/CD) and release on demand, boosting time to market by over 30%.
GN
add8hc@r.postjobfree.com
linkedin.com/in/george-n-
58718618a/
Bachelor of Science in
Business Management
University of Buea
Certified Scrum Master
(CSM) Scrum Alliance
Certified SAFe 5 Agilist /
leading SAFe (SA) Scaled
Agile, Inc
Certified SAFe 5 Advanced
Scrum Master (SASM)
Scaled Agile, Inc
Certified SAFe 5 DevOps
Practitioner (SDP) Scaled
Agile, Inc
Certified SAFe 5 Product
Owner/Product Manager
(POPM) Scaled Agile, Inc
Certified SAFe 5 Lean
Portfolio Manager (LPM)
Scaled Agile, Inc
Certified Team Kanban
Practitioner (TKP) Kanban
University
EDUCATION &
CERTIFICATIONS
George Ngu
• Coached 2 Scrum teams in the healthcare department, encouraging team cohesion, overcoming impediments and hurdles to improve productivity.
• Assisted team with making commitments through story selection, sizing and task definition, participating proactively in developing and maintaining team standards, tools and best practices reducing development time by 45%.
• Implemented SAFe in the organization to help coordination between multiple teams working on same project to discuss dependencies and increase transparencies.
• Attended SoS (Scrum of Scrums) meeting across various project teams and maintained transparency for Infrastructure dependencies.
• Tracked features, User stories, and task status on a daily basis and generated various weekly and monthly reports projected to various levels in SAFe.
• Conducted highly interactive Scaled Agile/SAFe workshop for new cross-functional team members and emphasized the importance of the Scaled Agile/SAFe framework and ceremonies involved. Senior Scrum Master Nordstrom, Inc. 06/2016-02/2018
• Enforced Kanban principles resulting in the reduction of cycle time by 60% increasing the team’s throughput in less than 8 weeks.
• Managed the SDLC, from ideation to discovery, execution, and deployment.
• Instructed and mentored new Scrum Masters and global teams on core Agile principles of collaboration, prioritization, team accountability and visibility; ensuring consistent application of scrum methodologies across the enterprise.
• Recognized as JIRA expert within Nordstrom enterprise.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, and Agile Hands-on Workshops to set a solid foundation and reinforce Agile among team members.
Scrum Master Comcast 05/2014-04/2016
• Liaised between technology team, stakeholders, and subject matter experts to establish requirements and determine user needs.
• Managed all phases of full life-cycle implementation projects, including initiation, planning, design, development, testing, user acceptance, and deployment.
• Spearheaded retrospective meetings guiding cross-functional teams for the improvement of future sprints.
• Guided the team and firm on maturing and strengthening our agile/scrum processes to deliver high quality, high value capabilities to our internal and external customers.
• Collaborated with product owner in writing and breaking down User Stories to meet the INVEST criteria and in prioritizing the product backlog using MoSCoW technique.
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